Find All-inclusive Hotel in Kantenah

"Everything was amazing food very good had a amazing time at the hotel "

"Nice stay but the food was 7/10. Only stayed here to enjoy Xcaret Park but I’ve had better experiences in other resorts"

"Food was not good. Asian restaurant was the best but other food was barely edible or had flavor."

"Food was good but language was a problem"

"We had the best experience. Definitely coming back again!"

"Third floor pool was the only swim up bar. It had a film in the back right corner that we had to constantly stay away from or move to the filter. There was a dead lizard at the bottom of the pool at one point. Not sure how often they clean it. Bali beds are an up charge even afternoon when they haven’t been used and it’s with items (lobster dinner and tequila) that we wouldn’t have wanted. No info given regarding restaurants days open, times or that majority needed reservations at check in. AC broke in room 2x after being moved. Food was delicious. Don’t get a room by the pool- if you want to nap or go to bed early, The stairs hinder housekeeping and in the AM you hear them pulling or pushing carts up or down stairs in the hall. It wasn’t the most relaxing, but we enjoyed it and maneuvered around issues that didn’t work for us to make the best. Overall it was close to 5th Ave- something we’d never done and it was a new experience! Some staff weren’t the friendliest or helpful. Daily entertainment lacked but again gor the mo ey it was a good resort. "

"Wonderful stay loved the service, sunshine and all the amenities on sight. Would definitely recommend!"

"We did use the spa or go downstairs to the bar "

"Extremely disappointing experience, especially as a longtime Expedia/Hotels.com VIP customer. Due to the similarity in the Palladium property names, I mistakenly arrived at the wrong location while traveling for my son’s wedding. I immediately attempted to resolve the issue, but communication and assistance were very poor and stressful throughout the process. Promised VIP amenities such as champagne and hors d’oeuvres were not provided upon arrival and only appeared very late at night after I complained. I ultimately had to spend hundreds of dollars on transportation and another hotel closer to my family and the wedding location. Even at the second property, my bracelet was never properly activated despite multiple requests, leaving me unable to access certain areas without assistance. Additional room issues also occurred. Overall, what should have been a joyful family occasion became emotionally exhausting, financially burdensome, and very frustrating. I sincerely hope improvements are made regarding guest communication, coordination, and service."