The only thing I did not like was the beach it was full of seaweed
YADIRA
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Glenda
家庭旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My son and I had a truly wonderful stay at Grand Palladium White Sand Resort & Spa. The resort is beautiful, very clean, and the staff were consistently friendly and welcoming.
A special thank you to David and Cielo from the concierge team — they were both amazing! David helped us resolve an issue with our room and arranged an upgrade, which made a big difference in our stay. They were incredibly attentive and kind, assisting us with restaurant reservations and providing helpful recommendations. David also connected us with a contact to book a trip to Xel-Há, which turned out to be one of the highlights of our vacation.
As a mom traveling with her child, I really appreciated how cared for and supported we felt. I highly recommend this resort and especially want to recognize the exceptional service from the concierge team.
Glenda
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Christopher Heath
家庭旅遊
2025 年 7 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our families enjoyed our stay at the Grand Palladium White Sands. The ability to have access to all pools and hotels was fantastic. The dinner locations were enjoyable and the food was delicious. The buffets were also great. The staff was extremely accommodating and getting around the resort was easy with the shuttles picking you up every few minutes. I would also like to send a shout out to David and Cielo who assisted us with everything that we needed such as dinner reservations, shows, shuttle pick up etc. We all really enjoyed having them around at a moments notice. Our family cant wait to go back again soon!
Christopher Heath
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Kimberly Renee,Corona
家庭旅遊
2025 年 7 月 14 日
喜歡:整潔度、設施服務和住宿環境和硬體
Everything was excellent! Every staff member there was so friendly. Thanks to David (concierge) for making sure we were taken care of!
Kimberly Renee
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Muhammad
商務旅客
2025 年 7 月 8 日
Very good and easy
Muhammad
於 2025 年 7 月住了 4 晚
8/10 不錯哦
Rebecca
2025 年 7 月 3 日
Rebecca
於 2025 年 6 月住了 6 晚
10/10 有夠讚
Lawrence Allan
家庭旅遊
2025 年 7 月 1 日
喜歡:整潔度、設施服務和住宿環境和硬體
The resort is beautiful and spotless. Every single staff member was very friendly and helpful. They appear to really like their jobs. We truly appreciated having our own "butler" in the beachside junior suite, building 59.
Lawrence Allan
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Yadira
團體旅遊, 家庭旅遊
2025 年 6 月 30 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a concierge that was amazing her name was cielo she helped us with everything we needed for n the property and outside the property with the excursions
Yadira
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Samira
團體旅遊
2025 年 6 月 26 日
喜歡:整潔度和設施服務
They treated me very kindly, everything was perfect from check in to check out. There was a few issues in my room, but they were quick to resolve it and offer another room. The only thing I can complain about, is the food was not as good as I would hope. Other than that amazing experience.
Samira
於 2025 年 6 月住了 4 晚
4/10 不太好
Grigori
家庭旅遊
2025 年 6 月 24 日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
The hotel has a terrible smell from the seaweed. It was dirty by our villa, dirt, mud, horrible stench. The buffet had very limited options daily. We were eating the same thing every day, and could not make reservations at specialty restaurants because they were reserved.
The worst part, was the beds. Bedsheets were moist and dirty, the mattresses were VERY uncomfortable and felt like your heads sink inwards.
Nothing going on nightly except in colonial and Kantenah. We should’ve stayed at Colonial or family selection. Overall, would definitely not return.
Grigori
於 2025 年 6 月住了 5 晚
6/10 一般般
Mariza
2025 年 6 月 24 日
Mariza
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Yessica
情侶出遊
2025 年 6 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nuestra estadía fue de lo mas amena, relajante, y sobre todo elegante llena de buenos servicios al cliente desde atención a nuestros concierge (David & Cielo) una atencion de excelencia desde presentación, información, registros y sobre todo apoyo con todo lo bueno que podían brindarnos. En pocas palabras 10 de 10. Y gracias a Expedia por darnos una oportunidad de disfrutar nuestra estadia como clientes VIP. Gracias
Yessica
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Rachel
情侶出遊
2025 年 6 月 21 日
喜歡:整潔度、設施服務和住宿環境和硬體
We were upgraded to VIP status and had 2 conciegre/butlers assigned to us. They took care of anything we needed, from dinner reservations to golf cart transportation, to shows/entertainment. Everythinf was all inclusive and the food was delicious. Every night after sinner, we would find some dessert or pastry in our room. On the last night, chocolate covered strawberries with a note from our conciegres. The only thing I didn't like was we had to sit through a 1.5 hour sales pitch (like a timeshare) that we were not interested in buying. Other than that, amazing experience!
Rachel
於 2025 年 6 月住了 10 晚
8/10 不錯哦
Angie
情侶出遊, 團體旅遊
2025 年 6 月 20 日
喜歡:整潔度、設施服務和住宿環境和硬體
Property was very clean, all staff was very attentive, exceeding expectations, helped us coordinate cars to activities and airports without asking first, to nearby towns, shuttling around the resort, and gave honest advice and guidance for visiting local places. Only complain is almost every bar closes at 5-6pm, thought this was interesting for an all inclusive resort. The pool and public areas become a ghost town in the early evening, was not expecting this vibe. The only bars open late are in the hotel lobby’s.
Angie
於 2025 年 6 月住了 4 晚
8/10 不錯哦
Sandra
2025 年 6 月 19 日
Sandra
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Margie
家庭旅遊
2025 年 6 月 16 日
喜歡:整潔度、設施服務和住宿環境和硬體
The place was different stay then unusal, but very nice.
All the staff were very kind.
what to be better was the pillows to smell fresher, then
what we had.
Margie
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Emanuel
親子旅遊
2025 年 6 月 13 日
喜歡:整潔度、設施服務和住宿環境和硬體
Concierge service was the absolute best! Shoutout to Cielo & David who helped us on our stay. They helped book dinner reservations, shuttles & anything else we needed. I was a bit hesitant traveling with a toddler who drinks milk consistently but Cielo always made sure our room was stocked with milk. They made our stay so much more convenient! The staff at all the restaurants were always friendly.
Emanuel
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Sandra
2025 年 6 月 13 日
喜歡:整潔度
Sandra
於 2025 年 5 月住了 7 晚
10/10 有夠讚
Natalie
家庭旅遊
2025 年 6 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall the property and especially the STAFF at White Sand and the two other properties were very good.
We had David and Cielo as our Expedia concierges and they were great, knowledgeable, very attentive, and responsive. We used WhatsApp to communicate.
Natalie
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Renan
2025 年 6 月 12 日
喜歡:整潔度、設施服務和住宿環境和硬體
David and Cielo were very attentive and professional,
Renan
於 2025 年 6 月住了 6 晚
10/10 有夠讚
Yazmin
2025 年 6 月 12 日
喜歡:整潔度、員工素質和住宿環境和硬體
Cielo and David are very friendly and helpful. They booked all our dinners.
Yazmin
於 2025 年 6 月住了 6 晚
8/10 不錯哦
Connor Quinn
2025 年 6 月 10 日
Connor Quinn
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Devan
團體旅遊
2025 年 6 月 9 日
喜歡:整潔度、設施服務和住宿環境和硬體
Excellent service from all of the staff!
Everyone was kind and courteous and very informative. From the restaurants, to the front desk, to the pools, the rooms and everything is absolutely amazing and they keep the property very clean. Concierge was also an absolute help for our every need. Desserts every night in our rooms and the food was incredible even at the buffets. I definitely recommend going to Bravo or Chic while staying there.