Cenote Santa Cruz Tours

The food options have decreased since we went 4 years ago. There are only 3 restaurants, so you end up eating at the same one multiple nights. That would be fine if the menu had more options, but each one only has 3 or 4 options on the main selection. The room service menu is also very small and sad, and the food we tried on that was not edible. Property is beautiful and peaceful, work out room is really nice. We come here for the small resort size and quiet, and Palmai delivers on that. They maintain the property really well and deserve recognition for that. Overall we won’t come back until the menu options change or increase.

The resort was very nice and the employees were very friendly and helpful. My biggest complaint was a lack of communication when checking in. We were told to see a man to make reservations for lunch and dinner for that day and to see the concierge the following day to set up the rest. Since we also set up excursions for the following three days, I was not able to see the conserve until the third day. That was when we got a paper to see when all the different food choices were open. I would have liked this information at check in and also what their menus were. A paper map would be nice since our Internet only worked in our room and the main building. The beach was full of sargassum, which I understand is seasonal, but would have been nice to know. The restaurants were really nice and there were many which to choose. The rooms were nice and clean.