Find hotels in El Pedregal, Playa del Carmen

"Rooms were average. There were no towels in our room the first day so we had to request them from the front. There is virtually no service at any of the meals especially breakfast or lunch at the buffet. At dinner, we were lucky to get excellent service from Miguel. The bartender by the pier was always great and so were the towel team by the pool. The store/pharmacy inside the hotel is a rip-off but you pay for the convenience. You can also walk 10 minutes for more stores if you need something that would undoubtedly be less of a rip off. We enjoyed borrowing the snorkelling gear from the resort and did so most of the days. Overall, I believe it’s a place to be if you enjoy snorkelling or water activities like scuba diving and not so much focussed on resort services. "

"Make sure the itinerary is received by the concierge"

"The room was clean and nice and cold. The only thing that was disappointing was the pillows. They were hard and uncomfortable. There was a staff member or two that didn’t feel friendly but the other staff was definitely welcoming and friendly. Pool was amazing! Lots of chairs to choose from and was able to relax. "

"The rooms smelt terrible. The food was gross. We only ate dinner there one night the second night we ended up leaving the resort to get dinner because the food was cold. They served me ice cold soup. We tried to check out, but they wouldn’t refund the rest of our stay even though we agreed to pay for the two nights we were there, they just offered to switch our rooms. We went to Walmart and bought a fan and plug-ins to try to make it smell better. For this to be rated a five star resort is laughable. We will never come back here again. Expedia was supposed to get back to us within 24 hours to let us check out and never did. "

"Excellent "

"Family friendly"

"I heard this was a "budget" Resort, but we have stayed at much higher end resorts and this blew them out of the water! Excellent staff, many great restaurants to choose from, the bike excursion to town was excellent. Zero complaints about anything at this Resort. Teens were entertained and loved it. Would absolutely NOT go to the 90 minute presentation for their travel club unless genuinely interested. It was way longer than 90 minutesand wasted half our day."

"Mom & 17yo teen thoroughly enjoyed our one-week stay at ORP. Standard junior suite room w/ garden view. Pros: attentive & friendly staff (kudos to Aylin from Guest Services and William from entertainment), attractive & well maintained property; variety of food & pool options; stylish & spacious rooms; kid-friendly activities, facilities, & entertainment. Cons: bathroom mold in otherwise visibly clean rooms; mixed food quality; lack of activities/entertainment for adults. The positives at this beautiful resort far outweigh the few negatives. Good pick for travelers focused on comfort, relaxation, & value for the price. Great place to stay with young children, as even the basic junior suite is spacious. Adjacent sitting room area has a couch and desk. The garden view was attractive with lush greenery. Felt very private. Decor is stylish and bright. In general the room was well cleaned. However, I was dismayed that from the jetted tub (itself a major plus) there was a direct view of under the bathroom sink, showing about 4-6 inches of wall space which was covered in black mold across the length of the counter bottom. I would never have noticed this except from that vantage using the tub. Granted, it's a humid environment, so not hard to understand how this happens quickly but hopefully the hotel will take extra steps to check for this. My teen daughter and I were looking for a restful experience, which ORP definitely provided. Top notch, friendly service."

"The only down side of this property was the food was just fair."