Best place with 9 restaurants. Plenty of good food and the staff is awesome too. Lots of swimming pools around the hotel. The place is huge but the can move you around with the golf carts.
Francis
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Maria
家庭旅遊
2025 年 7 月 9 日
喜歡:整潔度、設施服務和住宿環境和硬體
First time all inclusive-Excellent experience.
Maria
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Michael
家庭旅遊
2025 年 7 月 8 日
喜歡:整潔度、設施服務和住宿環境和硬體
Property was well maintained and had an air conditioned enclosed lobby (huge plus). Main buffet was small and food was decent. All of the restaurants restaurants we went to were great. The lunch at Dalia’s or the Mexican restaurant were awesome (honestly would return just for that). No issues using the amenities at the sister resorts. Would definitely stay here again. Only drawback was the large amount of sea weed at the beach, but that seemed to be affecting the whole Maya Riviera.
Michael
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Elia
家庭旅遊
2025 年 7 月 8 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was super friendly and helpful… Moises the concierge at the lobby of El Cid was such a huge help to us. He is so awesome… the food was great and the rooms were clean…we look forward to going back soon… absolutely loved it!
Elia
於 2025 年 6 月住了 7 晚
10/10 有夠讚
ANGELA LYNN,Marietta
家庭旅遊, 親子旅遊
2025 年 7 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My family enjoyed all three properties of El Cid. We ended up moving to a swim up room at Ventus from Marina. Although it was the same style room, 1-bedroom, Ventus was much more updated.
Never had an issue getting a seat at the pool and I believe they were sold out that same week.
Dinner reservations were taxing, missed two nights of a sit-down dinner because nothing was available. No biggie as they do have buffet options.
ANGELA LYNN
於 2025 年 6 月住了 6 晚
10/10 有夠讚
Holly Allison
家庭旅遊
2025 年 7 月 7 日
喜歡:整潔度和住宿環境和硬體
The resort itself and service were fantastic. It's a beautiful resort with all sorts of fun things to do and areas to hang out. I would definitely recommend. The downside was the poor wi-fi. As a business owner we always have to work on some level and it was a challenge on the property, but no when we were on excursions?? They gave us two codes and they only worked for the single device you entered the code on. We asked for another and were charged $60 for each additional code and they were all crappy. I'm not trying to be negative, but we live in an era where wi-fi should be a given and not charged for, especially since we were Platinum Club level.
Holly Allison
於 2025 年 6 月住了 8 晚
10/10 有夠讚
Osmin Del Campillo
2025 年 7 月 7 日
喜歡:整潔度和住宿環境和硬體
It is a nice property.
Osmin Del Campillo
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Amela
親子旅遊
2025 年 7 月 7 日
喜歡:整潔度、設施服務和住宿環境和硬體
Great service
Amela
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Alejandro
家庭旅遊
2025 年 7 月 7 日
喜歡:整潔度、設施服務和住宿環境和硬體
Pros: The entire staff was extremely friendly and always willing to help with anything you needed. The food was very good at the buffets and sit-down restaurants. The activities were fun and suitable for all ages. The service was excellent. Cons: Reservations at the sit-down restaurants were very limited because advance booking is required. The hotel's location isn't the best, as it's very far from the city center. Accessing Uber is nearly impossible, and the only option is to take a taxi from the hotel if you want to explore Cancun on your own without a tour.
Alejandro
於 2025 年 6 月住了 7 晚
6/10 一般般
Terry Michael Denny,,Birmingham
親子旅遊
2025 年 7 月 6 日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
The beach was terrible, I guess the way it’s designed with the jetty next to it but it is a magnet for seaweed. They put bumpers out in the water that seemed to help collect it. Also it smelled so bad. No one used the beach.
Reservations were also a problem. We were there 5 days and only got 2 restaurant reservations, and not the restaurants we wanted, the rest of the time we had to eat at the buffet. Very disappointed.
Terry Michael Denny,
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Johanna
家庭旅遊
2025 年 7 月 6 日
喜歡:整潔度、設施服務和住宿環境和硬體
Everything was perfect! 😊
Johanna
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Luis,San Jose
家庭旅遊
2025 年 7 月 5 日
喜歡:整潔度、設施服務和住宿環境和硬體
The staff at all the restaurants that we visited was top notch, the pool personnel and the coffee shop were really nice and friendly, very attentive. The food was excellent quality and great taste, the only drawback would be that we booked a room for 3 adults and where provided with only 2 access codes for wi-fi, very annoying
Luis
於 2025 年 6 月住了 7 晚
4/10 不太好
Febi
家庭旅遊
2025 年 7 月 5 日
Once we arrived they were trying to get us to do 90 minutes orientation for a time share started at the airport
The beach was so smiley and you can not see it from the seaweed
The staff was friendly and the food was ok
Febi
於 2025 年 6 月住了 6 晚
10/10 有夠讚
Antonio
親子旅遊
2025 年 7 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent! We will be back.
Antonio
於 2025 年 6 月住了 6 晚
10/10 有夠讚
Allison
家庭旅遊
2025 年 7 月 5 日
喜歡:設施服務和住宿環境和硬體
The food was amazing and these were the cleanest pools I’ve ever seen! The beach was not great- but we came to eat, drink and float in the pools, and they did not disappoint! We will be back!
Allison
於 2025 年 6 月住了 5 晚
8/10 不錯哦
Chukwudumebi
2025 年 7 月 3 日
喜歡:整潔度、設施服務和住宿環境和硬體
The resort was clean. Multiple restaurant options and activities on site. For food, I preferred eating at the Alhambra buffet. Kobo for Japanese food and Aakat for a fancier option.
Chukwudumebi
於 2025 年 6 月住了 4 晚
8/10 不錯哦
Rocio
親子旅遊
2025 年 7 月 3 日
喜歡:員工素質
Staff super nice and kind. Things in the room kept braking though. Check in was bad. It took forever for us to make it to the front desk.
Rocio
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Gracelda
家庭旅遊, 親子旅遊
2025 年 7 月 3 日
喜歡:整潔度、設施服務和住宿環境和硬體
The staff was was very courteous and rooms very clean.
Gracelda
於 2025 年 6 月住了 5 晚
10/10 有夠讚
LUIS
2025 年 7 月 2 日
喜歡:整潔度、設施服務和住宿環境和硬體
the hotel was excellent, very comfortable; the food was so good, the only thing was the beach for the Sargasso, my kids really enjoyed everything specially the pools
LUIS
於 2025 年 6 月住了 6 晚
8/10 不錯哦
Aldo Alejandro Pantoja
家庭旅遊
2025 年 7 月 2 日
喜歡:整潔度和住宿環境和硬體
The food is amazing
Aldo Alejandro Pantoja
於 2025 年 6 月住了 4 晚
8/10 不錯哦
Nduka
情侶出遊
2025 年 7 月 2 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was great
Nduka
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Paulina
親子旅遊
2025 年 7 月 1 日
喜歡:設施服務
Very good hotel. Really good food and service.
Paulina
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Cesar Roberto Romero,Kearny
家庭旅遊
2025 年 7 月 1 日
喜歡:整潔度、設施服務和住宿環境和硬體
Nice hotel
Cesar Roberto Romero
於 2025 年 6 月住了 5 晚
8/10 不錯哦
Dalonie
2025 年 6 月 30 日
喜歡:整潔度、員工素質和住宿環境和硬體
I spent 5 days at the resort. My first all inclusive. Overall I liked the experience. I didn’t like that you only get two wifi access codes per room. You have to pay additional fee if you want more access. So between my husband and I and our two teenage daughters this was a major inconvenience for us. Of course you want to unplug on vacation but you also want to document your trip and be able to connect with each other when you get separated at the resort. Also, my sister ordered a birthday cake to celebrate her 50th birthday but they did not have it at our dinner reservation. That was very disappointing. Overall we enjoyed our vacation. The breakfast buffet and lunch at the Hacienda were our favorite food spots. Dinner was mostly mid. We had a couple of dinner selections that were okay. And communication was not so good because we didn’t know about most of the activities that we could do until our trip was almost over. So we missed out on a lot.
Dalonie
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Amory
2025 年 6 月 30 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The resort is beautiful, the food amazing, and there is plenty to do.