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格蘭巴拉典恩巴瓦羅 SPA 渡假村 - 全包

5.0 星級住宿

Grand Palladium Kantenah Resort & Spa All Inclusive

奢華海灘住宿，設有5 座室外游泳池

選擇日期，查看價格

格蘭巴拉典恩巴瓦羅 SPA 渡假村 - 全包的相片集

鳥瞰角度
餐廳
湖泊
室外用餐
住宿景觀

熱門設施服務

  • 游泳池
  • 全包
  • 位於私人海灘
  • 酒吧
  • 含早餐
  • 客房餐點服務

客房選項

可用的客房篩選條件
顯示 35 間客房 (共 35 間)

顯示Deluxe Garden View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Deluxe Garden View

8.4 分，滿分 10 分
非常好
(52 則評論)

特色

附家具的陽台
空調
免費搖籃/嬰兒床
平面電視
於 2023 年重新裝潢
遮光窗簾
獨立臥室
淋浴花灑
  • 11 坪 (36 平方公尺)
  • 可容納 3 人 (依實際入住人數計費)
  • 1 張特大雙人床 或 2 張標準雙人床

顯示Deluxe Triple Garden View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Deluxe Triple Garden View

特色

附家具的陽台
空調
免費搖籃/嬰兒床
平面電視
於 2023 年重新裝潢
遮光窗簾
獨立臥室
沙發床 - 雙人床
  • 11 坪 (36 平方公尺)
  • 可容納 3 人 (依實際入住人數計費)
  • 1 張特大雙人床 或 2 張標準雙人床

顯示Family Selection Junior Suite Rooftop with Private Pool的所有相片

Family Selection Junior Suite Rooftop with Private Pool | 客房景觀

Family Selection Junior Suite Rooftop with Private Pool

9.0 分，滿分 10 分
太棒了
(2 則評論)

特色

附家具的陽台
私人游泳池
室內私人浴缸
空調
免費搖籃/嬰兒床
平面電視
於 2023 年重新裝潢
獨立臥室
  • 15 坪 (50 平方公尺)
  • 可容納 4 人 (依實際入住人數計費)
  • 2 張標準雙人床和 1 張標準雙人沙發床

顯示Deluxe Sigle use Garden View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Deluxe Sigle use Garden View

特色

附家具的陽台
空調
免費搖籃/嬰兒床
平面電視
於 2023 年重新裝潢
遮光窗簾
獨立臥室
沙發床 - 雙人床
  • 11 坪 (36 平方公尺)
  • 最多可入住 1 人
  • 2 張標準雙人床 或 1 張特大雙人床

顯示Junior Suite Garden View的所有相片

Junior Suite Garden View | 1 間臥室、迷你吧、客房內保險箱、書桌

Junior Suite Garden View

9.4 分，滿分 10 分
好極了
(3 則評論)

特色

附家具的陽台
私人浴缸
空調
免費搖籃/嬰兒床
平面電視
於 2023 年重新裝潢
獨立臥室
沙發床
  • 31 坪 (102 平方公尺)
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張特大雙人床和 1 張標準雙人沙發床

顯示Junior Suite Garden View的所有相片

Junior Suite Garden View | 陽台景觀

Junior Suite Garden View

10.0 分，滿分 10 分
好極了
(4 則評論)

特色

附家具的陽台
私人游泳池
室內私人浴缸
空調
免費搖籃/嬰兒床
平面電視
於 2023 年重新裝潢
獨立臥室
  • 11 坪 (36 平方公尺)
  • 可容納 4 人 (依實際入住人數計費)
  • 2 張標準雙人床和 1 張標準雙人沙發床

顯示Junior Suite Garden View的所有相片

Junior Suite Garden View | 1 間臥室、迷你吧、客房內保險箱、書桌

Junior Suite Garden View

9.6 分，滿分 10 分
好極了
(5 則評論)

特色

附家具的陽台
室內私人浴缸
空調
免費搖籃/嬰兒床
平面電視
於 2023 年重新裝潢
獨立臥室
沙發床
  • 11 坪 (36 平方公尺)
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張特大雙人床和 1 張標準雙人沙發床

顯示Room Deluxe with View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Room Deluxe with View

  • 可容納 3 人 (依實際入住人數計費)
  • 1 張標準雙人床和 1 張單人床

顯示Room Deluxe with View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Room Deluxe with View

  • 最多可入住 1 人
  • 1 張單人床

顯示Room Deluxe with View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Room Deluxe with View

  • 可容納 2 人 (依實際入住人數計費)
  • 1 張標準雙人床

顯示Room Deluxe With View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Room Deluxe With View

  • 可容納 4 人 (依實際入住人數計費)
  • 2 張標準雙人床

顯示Room Deluxe with View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Room Deluxe with View

  • 可容納 3 人 (依實際入住人數計費)
  • 1 張單人床和 1 張標準雙人床

顯示Suite Master with Garden View的所有相片

起居區 | 32-吋平面電視、有線頻道、電視、iPod 底座

Suite Master with Garden View

  • 可容納 2 人 (依實際入住人數計費)
  • 2 張標準雙人床 或 1 張特大雙人床

顯示Suite Junior with Garden View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Suite Junior with Garden View

  • 可容納 3 人 (依實際入住人數計費)
  • 2 張標準雙人床

顯示Suite Luxury with Pool View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Suite Luxury with Pool View

  • 可容納 3 人 (依實際入住人數計費)
  • 2 張標準雙人床

顯示Suite Premium with Pool View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Suite Premium with Pool View

  • 可容納 2 人 (依實際入住人數計費)
  • 2 張標準雙人床 或 1 張特大雙人床

顯示Suite Master with Garden View的所有相片

起居區 | 32-吋平面電視、有線頻道、電視、iPod 底座

Suite Master with Garden View

  • 可容納 3 人 (依實際入住人數計費)
  • 2 張標準雙人床

顯示Suite Premium with Pool View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Suite Premium with Pool View

  • 可容納 3 人 (依實際入住人數計費)
  • 2 張標準雙人床

顯示Suite Junior with Garden View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Suite Junior with Garden View

  • 可容納 2 人 (依實際入住人數計費)
  • 2 張標準雙人床 或 1 張特大雙人床

顯示Suite Junior with Garden View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Suite Junior with Garden View

  • 可容納 4 人 (依實際入住人數計費)
  • 2 張標準雙人床

顯示Suite Luxury with Pool View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Suite Luxury with Pool View

  • 可容納 2 人 (依實際入住人數計費)
  • 2 張標準雙人床 或 1 張特大雙人床

顯示Suite Luxury with Pool View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Suite Luxury with Pool View

  • 可容納 4 人 (依實際入住人數計費)
  • 2 張標準雙人床

顯示Suite Master with Garden View的所有相片

起居區 | 32-吋平面電視、有線頻道、電視、iPod 底座

Suite Master with Garden View

  • 可容納 4 人 (依實際入住人數計費)
  • 2 張標準雙人床

顯示Suite Master with Garden View的所有相片

起居區 | 32-吋平面電視、有線頻道、電視、iPod 底座

Suite Master with Garden View

  • 最多可入住 1 人
  • 2 張標準雙人床 或 1 張特大雙人床

顯示Suite Junior with Garden View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Suite Junior with Garden View

  • 最多可入住 1 人
  • 2 張標準雙人床 或 1 張特大雙人床

顯示Suite Master with Garden View的所有相片

起居區 | 32-吋平面電視、有線頻道、電視、iPod 底座

Suite Master with Garden View

  • 可容納 3 人 (依實際入住人數計費)
  • 2 張標準雙人床

顯示Suite Master with Garden View的所有相片

起居區 | 32-吋平面電視、有線頻道、電視、iPod 底座

Suite Master with Garden View

  • 可容納 4 人 (依實際入住人數計費)
  • 2 張標準雙人床

顯示Suite Luxury with Pool View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Suite Luxury with Pool View

  • 最多可入住 1 人
  • 2 張標準雙人床 或 1 張特大雙人床

顯示Suite Junior with Garden View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Suite Junior with Garden View

  • 可容納 4 人 (依實際入住人數計費)
  • 2 張標準雙人床

顯示Suite Luxury with Pool View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Suite Luxury with Pool View

  • 可容納 4 人 (依實際入住人數計費)
  • 2 張標準雙人床

顯示Suite Junior with Garden View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Suite Junior with Garden View

  • 可容納 3 人 (依實際入住人數計費)
  • 2 張標準雙人床

顯示Suite Premium with Pool View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Suite Premium with Pool View

  • 最多可入住 1 人
  • 2 張標準雙人床 或 1 張特大雙人床

顯示Suite Premium with Pool View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Suite Premium with Pool View

  • 可容納 3 人 (依實際入住人數計費)
  • 2 張標準雙人床

Suite Premium with Pool View

  • 可容納 4 人 (依實際入住人數計費)
  • 2 張標準雙人床

顯示Suite Luxury with Pool View的所有相片

1 間臥室、迷你吧、客房內保險箱、書桌

Suite Luxury with Pool View

  • 可容納 3 人 (依實際入住人數計費)
  • 2 張標準雙人床
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鄰近地區資訊

地圖
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710

附近景點

  • 藍色天坑 - 開車 6 分鐘 - 7.5 公里
  • Akumal沙灘 - 開車 6 分鐘 - 7.5 公里
  • 瀉湖公園 - 開車 9 分鐘 - 5.7 公里
  • 半月灣 - 開車 9 分鐘 - 9.2 公里
  • 水之源主題樂園 - 開車 16 分鐘 - 19.8 公里

附近交通

  • 坎昆國際機場 (CUN) - 開車 67 分鐘

餐廳

  • ‪Xtra Time Sports Bar - ‬步行 1 分鐘
  • ‪Guacamayas Bar - ‬開車 5 分鐘
  • ‪Mezcal Lobby Bar - ‬開車 8 分鐘
  • ‪Beach Bbq - ‬開車 5 分鐘
  • ‪Lobby Bar White Sand - ‬步行 6 分鐘

住宿介紹

格蘭巴拉典恩巴瓦羅 SPA 渡假村 - 全包

奢華全包式住宿，於 2023 年翻新，位於阿凡圖拉斯港碼頭附近
格蘭巴拉典恩巴瓦羅 SPA 渡假村 - 全包提供免費吃到飽早餐、保齡球館和2 間池中酒吧等設施服務，而且離Akumal沙灘很近。此住宿提供私人海灘、海灘酒吧和海灘按摩，旅客可以盡情曬太陽，享受度假時光。想要慰勞自己、放鬆一下嗎？可以到附設的 Spa Zentropia做個運動按摩、敷體療程或臉部療程。別錯過住宿附設 3 間餐廳的美味餐點。健身房提供皮拉提斯課和健身課程，還有籃球、排球和風浪板等活動可以體驗。此外，除了池畔酒吧和露台，住宿還有提供客房內免費無線上網。
其他設施服務：
  • 5 座室外游泳池和兒童游泳池，有滑水道、2 間池中酒吧和泳池躺椅
  • 免費自助停車
  • 網球場、快速入住、保母/托兒服務 (付費)
  • 晚間娛樂活動、婚宴服務、旅遊諮詢/購票服務
  • 許多旅客在評語中給了住宿的友善員工等特色極高的評價。
客房特色
全部 252 間客房都提供 24 小時客房餐點服務、附家具的陽台等舒適享受，以及空調和浴袍等貼心設施服務。
更多設施/服務包括：
  • 按摩浴缸、淋浴花灑和免費盥洗用品
  • 32 吋平面電視，提供付費頻道
  • 衣櫃/衣櫥、免費提供搖籃/嬰兒床和咖啡機/沖茶器

全包式服務詳情

此住宿提供全包式住宿，房價已含住宿提供的餐點及飲料 (可能有特殊規定)。

小費與稅金

已含小費；歡迎額外小費。

食物與飲料

所有吃到飽自助餐、單點餐飲、點心和飲料都包含在內
客房內迷你吧 (包括所有飲料)
一或多個用餐場所在餐點供應方面有所限制

休閒活動及設施/器材

包括所有非機動水上運動、陸上活動以及休閒設施器材的使用。

水上活動

獨木舟
浮潛
風帆

陸上活動

健身設施
迷你高爾夫
足球
網球
排球

課程/活動/遊戲

有氧舞蹈課
語言課
水中健身課

娛樂活動

住宿內娛樂活動
主題派對

使用語言

英語、西班牙語

類似的住宿

6 座室外游泳池，提供泳池遮陽傘

坎特納 Grand Palladium Resort & Spa 家庭精選 - 全包式度假村

  • 位於私人海灘
  • 游泳池
  • 含早餐
  • 全包
9.0 分，滿分 10 分，太棒了，206 則評論
坎特納 Grand Palladium Resort & Spa 家庭精選 - 全包式度假村

住宿設施服務

網路

  • 所有客房提供免費無線上網
  • 部分公共區域提供免費無線上網

停車和交通

  • 提供免費自助停車

餐飲

  • 供應免費吃到飽早餐：每日 7:00 至 11:00
  • 1 間池畔酒吧
  • 1 間咖啡廳
  • 1 間海灘酒吧
  • 2 間池中酒吧
  • 2 間酒吧/酒廊
  • 3 間餐廳
  • 夫妻情侶/私人用餐區

當地玩樂

  • 5 座室外游泳池
  • 三溫暖
  • 水肺潛水
  • 皮拉提斯課程
  • 全套 SPA 服務
  • 回力球/壁球場
  • 沙灘排球
  • 兒童游泳池
  • 兒童遊樂區
  • 保齡球道
  • 風浪板活動
  • 射箭
  • 迷你高爾夫球
  • 健身房
  • 健身課程
  • 晚間娛樂活動
  • 滑水道
  • 瑜伽課
  • 遊船觀光
  • 遊樂場
  • 遊戲
  • 電玩區/遊戲室
  • 蒸氣室
  • 網球
  • 撞球/撞球桌
  • 橡皮艇活動
  • 購物
  • 賽格威出租/觀光
  • 籃球

親子設施

  • 5 座室外游泳池
  • 托兒服務 (付費)
  • 免費嬰兒床
  • 兒童游泳池
  • 兒童遊樂區
  • 兒童遊戲
  • 保齡球道
  • 洗衣設施
  • 迷你高爾夫
  • 現場有救生員
  • 滑水道
  • 遊樂場
  • 遊樂場/遊戲室

便利設施服務

  • 24 小時櫃台服務
  • 行李寄存
  • 洗衣設施
  • 美髮沙龍
  • 接待櫃台設有保險箱
  • 禮品店/書報攤
  • ATM

旅客服務

  • 多語服務人員
  • 行李服務員
  • 客房清潔服務 (每天)
  • 旅行團和票券諮詢服務
  • 乾洗/洗衣服務
  • 婚禮服務
  • 晚間開床服務
  • 禮賓服務

商務服務

  • 商務中心
  • 會議中心
  • 會議室

室外

  • 位於私人海灘
  • 花園
  • 海灘浴巾
  • 海灘陽傘
  • 海灘躺椅
  • 游泳池躺椅
  • 游泳池遮陽傘
  • 露台

全套 Spa 服務

  • 16 間療程室
  • 三溫暖
  • 土耳其浴
  • 手部/足部美甲
  • 水療
  • 身體去角質
  • 芳香療法
  • 泰式按摩
  • 深層組織按摩
  • 運動按摩
  • 蒸氣室
  • 敷體療程
  • 熱水浴缸
  • 熱石按摩
  • 臉部療程
  • 雙人療程室
  • 露天療程區
  • Spa 中心每日營業

無障礙設施

  • 如需特定無障礙設施，請在預訂後使用預訂確認信上的資訊聯絡住宿。
  • 方便輪椅進出的游泳池
  • 方便輪椅進出的登記櫃台
  • 方便輪椅進出的餐廳
  • 無電梯
  • 無障礙通道 (可能有限制)
  • 樓梯有扶手

其他

  • 11 棟建築物
  • 2 層樓
  • 住宿全面翻修：2023 年 12 月
  • 建造於 2002 年
  • 指定吸煙區
  • 宴會廳
  • 救生員

客房設施服務

臥室

  • 免費嬰兒床
  • 提供床單
  • 遮光窗簾

浴室

  • 免費盥洗用品
  • 吹風機
  • 肥皂
  • 雨淋式蓮蓬頭
  • 按摩浴缸
  • 洗髮精
  • 浴缸和淋浴設備 (二合一)
  • 浴袍
  • 提供毛巾
  • 衛生紙

娛樂設施

  • 32 吋平面電視，可收看付費有線頻道
  • 付費電影
  • iPod 音響底座

餐飲

  • 24 小時客房餐點服務
  • 免費瓶裝水
  • 咖啡機/沖茶器
  • 迷你吧

其他

  • 空調
  • 保險箱
  • 書桌
  • 電話
  • 熨斗/燙衣板

規定

入住

入住登記開始時間：15:00；入住登記結束時間：0:00
快速入住
辦理入住手續的最低年齡：18 歲

退房

退房時間：12:00

入住特別注意事項

抵達住宿時櫃台會有服務人員接待旅客

如何進入住宿

櫃台有服務人員

寵物

禁帶寵物 (歡迎服務性動物，免付費)

兒童和加床

歡迎兒童入住
1 位 2 歲 (含) 以下的兒童若與家長或監護人同住一間房 (不加床)，則無需支付額外住宿費。
恕不提供折疊床/加床
免費提供搖籃

此住宿接受的付款方式

重要資訊

費用

住宿會在您入住時收取以下費用 (費用可能包含適用的稅金)：

  • 衛生服務費：每晚 USD2

此處已列出所有由住宿提供的收費項目。

注意事項

若有額外房客入住，住宿業者會依照其規定收取費用
辦理入住手續時可能需要出示政府核發且附有照片的證件，並以現金作為押金或提供信用卡/金融卡以支付雜費
住宿無法保證能符合房客所有特殊住房要求，房客須於辦理入住手續時與住宿確認；特殊入住要求可能需要加收費用
此住宿接受信用卡及現金等付款方式
住宿有煙霧探測器和保全系統等安全設備
此住宿設有例如陽台、庭院、露台等可能不適合兒童使用的戶外空間；如有疑慮，建議您在入住前與住宿方聯絡，確認他們可提供適合您的客房

其他須知

住宿無電梯
按摩服務和Spa 療程需要事先預約。如需預約，請在抵達前透過預訂確認電子郵件內提供的聯絡方式與住宿聯絡
客房只允許已登記的房客進入
18 歲以下房客禁止使用 Spa 池

住宿別名

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

常見問題

格蘭巴拉典恩巴瓦羅 SPA 渡假村 - 全包是否有游泳池？

是的，此住宿設有5 座室外游泳池和兒童游泳池。

格蘭巴拉典恩巴瓦羅 SPA 渡假村 - 全包是否允許攜帶寵物？

很抱歉，此住宿僅允許攜帶服務性動物。

格蘭巴拉典恩巴瓦羅 SPA 渡假村 - 全包的停車費用是？

此住宿提供免費自助停車服務。

格蘭巴拉典恩巴瓦羅 SPA 渡假村 - 全包的入住登記時間是？

入住登記開始時間：15:00；入住登記結束時間：0:00。

格蘭巴拉典恩巴瓦羅 SPA 渡假村 - 全包的退房時間是？

退房時間是 12:00。

格蘭巴拉典恩巴瓦羅 SPA 渡假村 - 全包是否提供全包式禮遇？

是的，住宿提供全包式服務。包含所有食物和飲料，提供的活動則包括風帆、浮潛和獨木舟等。

格蘭巴拉典恩巴瓦羅 SPA 渡假村 - 全包位於何處？

這家海濱住宿位於坎特納，距離阿凡圖拉斯港碼頭 10.6 公里，而且距離Akumal沙灘和水之源主題樂園不到 25 公里。

Grand Palladium Kantenah Resort & Spa All Inclusive的評論

評論

8.2

非常好

10 分，有夠讚；1018 則評論中有 469 則
8 分，不錯哦；1018 則評論中有 292 則
6 分，一般般；1018 則評論中有 124 則
4 分，不太好；1018 則評論中有 71 則
2 分，很糟糕；1018 則評論中有 62 則

8.6/10

整潔度

8.4/10

員工素質

8.2/10

設施服務

8.4/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Gabrielle

喜歡：員工素質、設施服務和住宿環境和硬體
I really enjoyed our stay at this nice resort. The staff were very kind and wonderful throughout our entire stay.
於 2025 年 6 月住了 3 晚

8/10 不錯哦

Adam

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Family Selection upgrade was totally worth it! My husband and I traveled with our 15 & 11 year old children. We had a beautiful ambassador suite with lots of space for all of us. There is a pull out sofa bed that my kids had to share - it was not big enough at all and there is no option for a roll away bed. The shower set up is strange, it leaked water from under the door and left a giant puddle every time someone used it. I was nervous that someone would slip. Housekeeping was fantastic. We always had clean towels, blankets and sheets. The most brilliant part of this resort is the butler service! Edmundo was especially great to us. They were all so attentive to our needs and requests. Being available on WhatsApp it made it so easy. They even helped set up an excursion via WhatsApp! Absolutely the best part of this resort! The property is huge but so easy to get around. We never waited more than 5 minutes for a cart to take us to our requested part of the resort. The pools were nice (very deep!) however the swim up bar could have had some better customer service. It was disappointing that the beach was not usable but no fault of the resort. We enjoyed our stay and look forward to visiting again in the future!
於 2025 年 7 月住了 7 晚

10/10 有夠讚

Madelaine

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Hotel Palladium was excellent and fun for our Family, especially for our kids
於 2025 年 7 月住了 5 晚

10/10 有夠讚

Tomasz

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great resort!
於 2025 年 7 月住了 7 晚

10/10 有夠讚

James Clark

團體旅遊, 親子旅遊
喜歡：設施服務
I was there with a group of 10(4 rooms) all in the Family Selection area. All staff that we encountered were very friendly and helpful, especially the butlers, who took care of our large groups dining reservations, etc. Everyone had a great time! Thank you!
於 2025 年 7 月住了 7 晚

10/10 有夠讚

Wendy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Overall our experience was great.
於 2025 年 7 月住了 4 晚

10/10 有夠讚

Brisa

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful Resort. Family friendly and great food.
於 2025 年 7 月住了 7 晚

10/10 有夠讚

Jeffrey Roberts，Chino

喜歡：整潔度、員工素質和住宿環境和硬體
We had an awesome time this July 2025 at the Grand Palladium resort. Special thanks to our butlers, Karen & Max in Family Section Villa 50. They made sure we had the best experience every day! Will definitely visit again!
於 2025 年 6 月住了 9 晚

10/10 有夠讚

Ashley

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We loved our stay! There was a wide variety of activities, including a daily soccer game my boys joined several times. Family selection areas were great- we especially enjoyed the pool and bar/food options there. We booked a junior suite with private rooftop pool which had a beautiful view and great privacy. Our butlers were attentive, the service in the restaurants was excellent, check in and check out was seamless. We had a couples massage in the spa and our sons enjoyed the junior club while we relaxed on our own. We didn’t want to leave and will certainly visit other Palladium resorts!
於 2025 年 7 月住了 5 晚

8/10 不錯哦

Eduardo

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Food was not great however property and resort is very nice. Nice rooms with swim up pool. Most of staff is friendly but not all. They lie to you upon arrival and try to sale you a time share (Membership) not a fan.
於 2025 年 7 月住了 8 晚

2/10 很糟糕

Bryan Joab，Campeche

不喜歡：整潔度、員工素質和設施服務
Toda nuestra experiencia se arruinó gracias a la encargada de recepción de la sección Family Selection, me parece que su nombre es Lenny, desde el inicio a la llegada pedimos que nos entregue la habitación si era posible un poco antes, porque veníamos cansados de viajar y nos dijo que el check in es entre 3 y 3:30, esto lo entendimos y esperamos el tiempo indicado por la plataforma 3pm, sin embargo pese a que la habitación estaba lista ella se esperó hasta que nosotros nos acerquemos para darnos el check-in, teniéndonos enfrente no tuvo la cordialidad de acercarse a informarnos. Nuestro check-out fue también con ella, y pedimos media hora de late check-out aun que sea pagando por medio día, sin embargo se cerró a negarnos nuevamente la solicitud y obligándonos a dejar la habitación a las 12pm. Su razón fue por ocupación en la habitación, he sido hotelero por más de 15 años y se que de haber querido ella hubiera podido atender a nuestra solicitud, asignando a la llegada a otra habitación en lugar de la nuestra, pero su falta de cordialidad y sensibilidad por atención al cliente no le permitió ver esto, cabe mencionar que revise en línea y nuestra misma categoría estaba disponible para reservar, por lo cual era evitende que nada más no nos quería ayudar.
於 2025 年 7 月住了 1 晚

10/10 有夠讚

Jerry Edward Hurst

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Excellent service from start to finish. Our kids loved the swim up room in the Family Selection. Our room butler made our reservations for dinner and helped with anything we needed. The property was convenient to where we want to go. Driving was easy as most places were off the same highway. Would recommend if you are traveling to the Riviera Maya area!
於 2025 年 7 月住了 6 晚

10/10 有夠讚

gregory

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was great We had a beach suite and Manuel and Lewis our butlers were awesome. Rooms were clean, good was great. Pools were clean. Will Donatello be back soon.
於 2025 年 7 月住了 6 晚

10/10 有夠讚

Stacy

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is by far the best resort in Riviera Maya! This was our second time there and we will be back. The property is stunning. Natural mangroves run all throughout. The walking on the grounds is beautiful. You have access to all four properties no matter which one you stay at. We love Kantenah, but Colonial and White Sands are equally great. The room was more than we ever expected! THE FOOD! OMG it’s amazing. Highly recommend El Gaucho in the TRS side. It’s the best food I’ve ever eaten. The staff is so friendly and helpful bi matter their job. Me went July 2025 and the beach was not great due to the sargassum right now. That is NO FAULT of the resort. They do the best they can to keep it cleaned up, it was just a bad year for it. The time we went before the beach was wonderful. There are so many options for pools that we didn’t feel like we were missing out. Another perk is the entertainment at the Colonial lobby theater. Overall, Grand Palladium has our hearts! We can’t wait to go back.
於 2025 年 7 月住了 6 晚

10/10 有夠讚

Sanjuana

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Customer service is excellent, I didn’t enjoy the beach because of the seaweed
於 2025 年 6 月住了 6 晚

4/10 不太好

Precious

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
I booked and paid for a queen double bed room that came with a couch. When I arrived with my family of 4 they gave me a room with one bed and provided us cover for the couch. Once I brought it to their attention, I was basically told there is nothing they can do because that was all they had available. They waited until I got all the way across country to surprise me in that fashion. They also did nothing to compensate my inconvenience and uncomfortable stay. I will never go back!
於 2025 年 7 月住了 3 晚

4/10 不太好

Gerardo

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：設施服務
El Hotel está muy bonito y acogedor pero las amenidades son pobres. Es decir en el área de la piscina no hay actividades ni música en todo el día. Para ir al bar en la piscina prepararse para nadar porque para llegar al bar está muy profundo de forma que no puedes acceder caminando dentro de la piscina y por fuera tienes que ponerte ropa para llegar al bar porque tienes que atravesar un restaurante. El sport bar es solo para ver deportes. Las salas de juegos solo para niños. Muy poca diversión para los adultos. Si vas en plan de descanso es el lugar. La comida en los buffet no es gran cosa. A la carta según a gusto de cada persona. En fin. Yo no recomiendo este hotel ni ninguno de esa cadena al menos en la Riviera Maya. El Mayordomo según el hotel está para atenderlo en lo que necesite pero yo le escribía y respondía a la media hora , pésimo el servicio de mayordomo, ojo yo nunca uso ese servicio y por primera vez lo intenté y fracaso total. Pedí 2 cervezas servicio a habitación y nunca llegaron. Las cervezas en la nevera de la habitación te ponían una mexicana y otras tres extranjera , la misma. Lo más lógico es tres mexicana ya que estás en México. Fiasco total. La habitación muy bonito todo sin quejas. 0 recomendaciones para visitar este lugar.
於 2025 年 7 月住了 3 晚

8/10 不錯哦

Sofia G

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
This is a great resort for families, the service was great, very friendly, nice and helpful staff. The food was very delicious in most places, the property is beautiful. It is also very close to attractions, if you rent a car it’s very easy to park and just drive yourself to places. Safe area to drive in. A few things I think they can do better on is cleanliness in the room, we found clothes from a previous guest’s child in the restroom’s cabinet and water from shower was leaking all over until we told them, but they fixed it super quickly. Also the junior suites are not suites, they are just regular rooms so maybe they should change the name so people don’t think they will be going into a suite when you are not. Last, when checking in, one of their guys was very deceiving and basically lied to is telling us because we were VIP guests we were getting a special breakfast and complimentary massage, turns out it was one of those things where you have to listen to a whole lot of marketing material and they try to sell you stuff, if he would have been honest from the start we would have declined right away since we were on vacation and not on a business trip and much rather spend our time relaxing. Other than that everything was beautiful!!
於 2025 年 7 月住了 5 晚

10/10 有夠讚

Rudy

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Best family friendly resort by far we have ever stayed at upgrade to family selection is worth every penny ! We loved that we have 3 butler’s available that was able to assist in anything that my family needed . Family selection counts with its own private beach access just steps away from your room with great restaurants on the beach and bars available all staff is extremely friendly and respectful and are happy to get you from a towel , to food ,to drinks even sand toys for your kids ! The kids area with the slides it’s perfect for little ones and our girls did the kids club and it was amazing we got to enjoy the adults only area ! It’s a must ! Also the spa was amazing 100% recommended
於 2025 年 7 月住了 5 晚

10/10 有夠讚

Praveen，Hicksville

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Vast property with 3 different types merged to common place, good place for kids, adults, good restaurants, good service. Only problem was drinks were bit water down. No Indian menu for entire week. Taco and Tequila party on Sat is must go, all Dances in evening were good. Swimming pool is good. attached Pool to our room was good and clean, Butler Service at Family selection is good.
於 2025 年 7 月住了 5 晚

10/10 有夠讚

Mehmet

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Highly recommend this resort. Very clean, well maintained with great service. Lots of activities, great food with lots of options. Very family friendly, nice pools and surroundings with a relaxed atmosphere. Only issue is the sea weeds which made it impossible to swim in the ocean. I heard this is an issue across the whole peninsula, not just limited to this resort. This seems to be an issue during summer months so better to visit during fall or spring months.
於 2025 年 7 月住了 5 晚

8/10 不錯哦

Abraham Lozoya

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Overall, we had a good experience at this hotel. The rooms in the Family Selection area are nice; they look recently renovated. You get butler service almost all day — some are efficient, others not so much. At times, it feels like you’re talking to bots, as the responses via WhatsApp are very automated. But in general, they do help you schedule restaurant reservations, transportation, room service requests, or guides. The facilities are beautiful and the entertainment is on another level — mostly live music, DJs, shows, etc. Definitely worth it. If you get the chance, go to Bravo D&D — you definitely get what you pay for: excellent service, quality food, and extraordinary mixology. As for restaurant reservations, we had one not-so-great experience with the service at El Dorado, but the others were generally good to average. Regarding the buffets, the most complete one is La Hacienda. The others either lack good service or food variety. I think the biggest issue throughout the entire hotel is the waitstaff. Most of them are not quick; dirty dishes can pile up on your table and no one comes to clear them. I don’t want to generalize because we also had some very good experiences… NOTE: for some reason, we noticed that the women provided much better service. Applause for the mixology at the Brazilian restaurant and Bravo D&D, and a special mention to Gerardo (E-butler) and Mauricio (on-site butler), who helped us a lot.
於 2025 年 7 月住了 5 晚

10/10 有夠讚

Tuong Vy

家庭旅遊, 親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
We stayed at the Grand Palladium in June and had a fantastic experience! We booked the Family Selection package, which gave us access to exclusive areas like Níu Restaurant and The Nest – both of which were excellent and perfect for families. Níu quickly became one of our favorite spots. Located by the Family Selection pool, it offered delicious options like the catch of the day, fajitas, and New York steaks. The service and setting were relaxing and family-friendly. One great perk of staying at the Grand Palladium is that, even though we were based at one hotel, our package allowed us to explore and dine at all three properties within the complex. This gave us plenty of variety without needing to leave the resort! El Dorado was the standout restaurant for us – if you’re a steak lover, it’s a must-try! Be sure to make a reservation right when you arrive, as it fills up fast. We also dined at Sumptuori, the hibachi-style restaurant. It started with sushi appetizers, followed by a flavorful mix of fried rice, grilled vegetables, shrimp, beef, and chicken. The food was tasty overall, though just a bit salty for my preference. Reservations for families here were a bit harder to get, so plan ahead if you’re going with kids. For buffets, La Hacienda was our go-to. We loved the fresh crepes at lunch, the variety of food choices at dinner, and the 5 ice cream flavors available in the evening. The regular juice options were limited compared to other resorts, but they had a nice s
於 2025 年 6 月住了 5 晚

10/10 有夠讚

Radmila

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Resort is huge and consists of several hotels. Respectful number of ala cart restaurants, few buffets for breakfast, lunch and dinner. But the best part of this resort is beach, long, beautiful beach where you don't have yo worry if you will find the shade or not. Even if beach is crowded, you don't have that feeling becuase of size and shape of the beach. Service in the restaurants and bars is great.
於 2025 年 7 月住了 7 晚

2/10 很糟糕

Amanda

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
It's important to make travelers aware that the beaches were completely inaccessible. We came to this resort because the beautiful photos of the beaches. What we found instead was massive amounts of seaweed that prevented anyone from using the beach. The smell was terrible which could be smelled from INSIDE our room. I was made aware of this condition once we arrived by hotel staff who said there were trying to clear it, but it was a natural phenomenon that was outside of their control. Had we known this, we wouldn't have spent $4000 on booking this trip. Room service took an hour plus each time, we were unable to get into many of the restaurants we wanted to because they need to be booked three days in advance at minimum and we were there for only four days. We opted for the Family Selection which got us into most areas and still had a pretty miserable time. The pools were crowded because no one could use the beach. We pulled Pesos for tips, yet spent most of our time trying to break pesos into smaller bills. The gift shop refuses to take anything but exact change. Overall, we won't book another trip on expedia again. We met with a representative who got us to pay an additional $450 USD to escape the seaweed on an excusion to swim with the sea turtles. Please don't fall for this. We were neck deep swimming in seaweed and the water was too cloudy and murky to even see anything. The beaches looked NOTHING like the photos.
於 2025 年 7 月住了 4 晚