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"Staff is very welcoming and provides excellent service "

"I have absolutely no complains about our stay. Our room was big and beautiful, the beds were very comfy, the food was very tasty and very plentiful, high quality ingredients. The service was just exceptional! A big heartful thank you to the staff, who work hard day and night to make guests feel special and welcome! I would definitely return, as well as recommend this hotel to others."

"Book asap ! "

"Our room was close to a large generator or a/c unit but it didn’t affect our sleep. The ceiling fan above the bed wasn’t working so they made every effort to correct the problem. It took a couple of visits until it was finally fixed. We were gifted with a nice bottle of champagne and some macarons for the inconvenience. The staff was nice, super friendly and very attentive. Lucas and Javier at Spice were excellent at making us feel comfortable. Ahmed and Geronimo at Asiano and Pedro and Eric at the Chef’s Plate were great as well. We recommend the Chef’s Plate for a great dining experience. The spa was wonderful. I had a facial and body scrub with Damile who was excellent and gentle with my sunburn. 😊"

"Food was excellent, room was wonderful "

"Good food options, bed super comfy, excellent service, specially roof top bar staff at Cielo? Specially The guy from Chetumal y Rodolfo. However, we didn’t like the pressure to be a hotel member? I’m on vacations, not to do business. And…all our reservations for parks and restaurants were not granted bc we didn’t have a reservation #… even though we had the emails showing our conversations. If they don’t give you one, how are supposed to know ? "

"Our stay was amazing. The staff is so kind and attentive. They accommodated our group of 13 at dinner and breakfast regularly. They were very strict with who was allowed on property. We always felt safe. It was also a great location and easy to walk to 5th Ave shopping. "