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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property
All-inclusive property with 7 restaurants and 2 outdoor pools

Choose dates to view prices

Sandos Caracol Eco Resort - All Inclusive offers a peaceful retreat with access to a nearby golf course and Quinta Alegría Shopping Mall. Guests relax on white sand beaches, rejuvenate at SPA SANDOS, and dine at nine distinctive on-site restaurants.

Reviews

6.8 out of 10

Popular amenities

  • Hot Tub
  • Bar
  • All inclusive
  • Breakfast included
  • Pool

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Room Superior with Pool View

1 bedroom, free minibar, in-room safe, desk

Room Superior with Pool View

  • 419 sq ft
  • Sleeps 4

View all photos for Suite Master with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Master with Pool View

  • 667 sq ft
  • Sleeps 4

View all photos for Suite Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Pool View

  • 667 sq ft
  • Sleeps 4

View all photos for Room Superior

1 bedroom, free minibar, in-room safe, desk

Room Superior

  • 322 sq ft
  • Sleeps 4

View all photos for Pool View Superior

Pool View Superior | 1 bedroom, free minibar, in-room safe, desk

Pool View Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Pool View Penthouse

Pool View Penthouse | 1 bedroom, free minibar, in-room safe, desk

Pool View Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite | 1 bedroom, free minibar, in-room safe, desk

Pool View 1 Bedroom Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Eco Family Superior

Eco Family Superior | 1 bedroom, free minibar, in-room safe, desk

Eco Family Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Suite

Eco Family Suite | 1 bedroom, free minibar, in-room safe, desk

Eco Family Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 441 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Penthouse

1 bedroom, free minibar, in-room safe, desk

Eco Family Penthouse

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
Private bathroom
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Superior Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Superior Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only | 1 bedroom, free minibar, in-room safe, desk

Deluxe Select Adults Only

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Penthouse Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Penthouse Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 2

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 3

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 4

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 3

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 4

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 5

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 3

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 4

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 5

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 2

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 2

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 688 sq ft
  • Sleeps 3

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 5

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 5

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About the neighborhood

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 5 min drive - 1.8 km
  • Punta Esmeralda Beach - 13 min drive - 3.2 km
  • Quinta Avenida - 14 min drive - 7.4 km
  • Playa del Carmen Main Beach - 15 min drive - 7.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪Lizards Pool Bar & Terrace - ‬2 min drive
  • ‪The Royal Market - ‬15 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪La Toscana - ‬3 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Upscale all-inclusive property near Gran Coyote Golf
Located close to Quinta Alegría Shopping Mall, Sandos Caracol Nature Resort & Water Park All Inclusive provides a free breakfast buffet, an adjacent golf course, and free water park access. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Indulge in a Thai massage, aromatherapy, and reflexology at Spa Sandos, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The health club offers yoga classes and fitness classes; other things to do include snorkeling, hiking/biking, and parasailing. In addition to 2 poolside bars and a swim-up bar, guests can connect to free WiFi in public areas.
Other perks include:
  • 2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Free bicycle rentals, an outdoor tennis court, and a roundtrip airport shuttle (surcharge)
  • An outdoor pickleball court, a front-desk safe, and tour/ticket assistance
  • Guest reviews speak well of the family-friendly amenities
Room features
All 956 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars. Guest reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with satellite channels
  • Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 008-007-006283/2025

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Sandos Caracol Nature Resort & Water Park All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Caracol Nature Resort & Water Park All Inclusive?

Self parking is free at this property.

What time is check-in at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sandos Caracol Nature Resort & Water Park All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Sandos Caracol Nature Resort & Water Park All Inclusive located?

Located in Corasol, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).

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Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 421 out of 1473 reviews
Rating 8 - Good. 377 out of 1473 reviews
Rating 6 - Okay. 268 out of 1473 reviews
Rating 4 - Poor. 176 out of 1473 reviews
Rating 2 - Terrible. 231 out of 1473 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean, staff was amazing. Only wish there were seats in the designated smoking areas. Otherwise overall this was a great resort
Stayed 7 nights in Oct 2025

8/10 Good

Sam

Liked: Amenities
Good place for vacation
Stayed 4 nights in Aug 2025

8/10 Good

Gordon

Liked: Cleanliness, amenities
Good ac food and service was hit and miss including la carte.
Stayed 13 nights in Oct 2025

10/10 Excellent

Anushya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time. It’s a great property. Children loved the waterpark and activities.
Stayed 4 nights in Sep 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you.
Stayed 7 nights in Oct 2025

6/10 Okay

Lester

Liked: Staff & service, amenities
The buffet food was just average but the food at the specialty restaurants were much better. More needs to be done to control the amount of mosquitoes at the resort. Stagnant rain water needs to be treated.
Stayed 4 nights in Oct 2025

8/10 Good

Omar Erasmo

Liked: Cleanliness, staff & service, amenities
The staff was amazing and very friendly, and the food overall was good. However, the food at the buffet was often cold, and the AC in one of our rooms was leaking. I stayed for 4 nights, and it leaked the entire time. I let the staff know, but unfortunately, the issue was never fixed, so I had to place a trash can under it to collect the water.
Stayed 4 nights in Nov 2025

6/10 Okay

Holly

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were amazing and helpful. A lot of the buildings leak when raining and the property has a lot of flooded walkways after rain. Property is currently undergoing renovations so not all amenities were available.
Stayed 7 nights in Oct 2025

6/10 Okay

Naomi

Liked: Cleanliness
Rooms were nice, there was good and bad serving staff. There was no way to get change or cash on the resort. Both ATMs were out of service for over 10 days. There is a lot of walking to get anywhere and the maps are not very helpful. There was only 1 buffet open while here and the food was hot or miss and it got very busy.
Stayed 9 nights in Oct 2025

6/10 Okay

Danny William

Disliked: Amenities, property conditions & facilities
We booked an adult only supreme room but the adult only section was under renovation so they put us in another section. That should have been communicated to us. Booking speciality restaurant was a challenge because a lot of restaurants were closed. The main pool was in renovations and the adult only pool and beach had children present. We were attending a wedding and one of the guest was bit by a wild animal on reserve which was not pleasant but the resort did cover medical bill .
Stayed 7 nights in Oct 2025

8/10 Good

Weelda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard resort
Stayed 3 nights in Jun 2025

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly environment. The food and service was fantastic every where we dined at. The resort was beautiful and clean. There were so many activities to do.
Stayed 4 nights in Jul 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, amenities, property conditions & facilities
Great for little ones and the whole family.
Stayed 4 nights in Jun 2025

8/10 Good

Dimas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one option for buffet dining not very convenient for long stays
Stayed 5 nights in Aug 2025

10/10 Excellent

enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very good for family.. the i ternational buffet . Delicious. Rooms excellent.. and super fun place. Shows are very good
Stayed 3 nights in Jul 2025

10/10 Excellent

Aron G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only thing that was a bummer was all the seaweed on the beach, a seasonal thing but the stay was amazing, staff and the community was terrific. the room we had a penthouse, highly suggested with the jacuzzi, we had a few visitors, a few monkeys trying to drink the water from jacuzzi lol
Stayed 4 nights in Jun 2025

6/10 Okay

Margarita R

Liked: Cleanliness, staff & service
The concierce service and check in was not up to an standard of service
Stayed 6 nights in Aug 2025

2/10 Terrible

Marilyn

Disliked: Staff & service, property conditions & facilities
The check in process was horrible I had no I troductio.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jamaal Antoine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the nightly shows and hospitality from all the staff. So much to do here. The animals on the property were a good sight. The only thing that slightly concerned me was the constant attempts by the staff to push buying some sort of timeshare type thing. I stayed away and didn’t attend. Other than that, the stay was very good and I would return.
Beautiful Cenotes on the resort
First meal upon arrival.
Stayed 4 nights in Jul 2025

6/10 Okay

Ognjen

Disliked: Amenities
Room cleaning was OK, but pool and beach was terrible, after 2nd day I didn't let my kids to be close to that pool.
Stayed 8 nights in Jul 2025

10/10 Excellent

Jim Rey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, staff were friendly and very helpful. We were 4 adults and 4 kids. There was something for everyone at this resort.
Stayed 7 nights in Apr 2025

4/10 Poor

Kaydon

Disliked: Cleanliness, amenities, property conditions & facilities
My first and last time at this property. As soon as I arrived to the property, I waited 2 hours just to get my room assigned to me. When I got to my room the bathroom had a really bad odor! I ask them 3 different times to help me change my room and that took another 5 hours. I had to request to speak to the manager. While changing my room, to my surprise a baby roach was running around the closet.(photos provided to manage), I was extremely disgusted. Another thing I dislike about this property was while walking on the property, there were several moments I had to take my shoes off to walk through a puddles of water, or take another path just to get where I was heading. I did meet an amazing staff member named Marco, extremely helpful and understanding.
Stayed 3 nights in Oct 2025

4/10 Poor

Kevin

Disliked: Staff & service, property conditions & facilities
My family and I signed up for the all inclusive experience. Here's a breakdown of how I rate our experience: Basic hotel standards (cleanliness, stocked items, quality of sheets & pillows, etc): They did have a clean room, dinged up furniture (which we didn't mind), moldy smell (we aired out the room). Customer Service: The front desk, cleaning staff, drivers, waiters, were all very helpful and very hard working. However, the sales people from the resort were exhausting. We arrived at 5pm and checking in took about an hour. We were excited to start our vacation when we were held at the lobby an additonal hour to "go over
Stayed 4 nights in Aug 2025

8/10 Good

anita inez kimbril or Stevie

Liked: Cleanliness, amenities, property conditions & facilities
Resort has a little bit of everything for everyone. It was our second trip to this resort. Love being one with nature. Really enjoy all the wildlife on the property (monkeys, coatis, etc). Rooms were adequately equipped for our needs. We stayed in the eco family suite which has a soaking tub on balcony. The children also have thwir own sleeping area seperated from main bedroom by a door. Very child friendly. Well maintained pools, friendly staff.
Stayed 5 nights in Jun 2025

4/10 Poor

Yunior

Disliked: Cleanliness, property conditions & facilities
It wasn’t what I expected. The resort was on the construction. It was noisy. It was dusty the lobby. Overall, I did not like the resort.
Stayed 6 nights in Jun 2025