金塔納羅奧度假村

「Very Good 」

「Check-in Process: Before arriving at the hotel, I pre-requested specific pillows, a private room, and a room with a good view through the butler, and they accommodated everything exactly as requested. Upon arrival, the butler kindly consulted with me, and all communication was possible via WhatsApp. They handled all restaurant reservations and activity management. From before arriving at the hotel until the moment we left, they fulfilled every single guest request without missing anything — it...

「一切都美好」

「设施一切都很完美。唯一不足的是儿童设施。适合小孩子的只有水池。如果再加一点适合儿童的playground 那就真的很完美了。」

「It’s actually the first time that an hotel honor what they promise for the VIP status on Expedia. We got there and they had a bottle of wine and a charcuterie board waiting for us at our room. The staff was amazing Jhovani was really helpful, super attentive and nice. Plus the hotel is really nice.」

「Uncomfortable Stay due to AC Issue. 1/24/25- 1/30/25 Room416 The AC only had a cold mode with no way to adjust the temperature, makes the room uncomfortable cold. As a result, I got a cold after six nights stay. In the first few days, I feel I can get used to it, so I didn’t complain. In the last day of stay, I started to had a running nose. Today is Feb 5th. I’m still in sick. I hope management address this issue for future guests. 」

「The staff so kind and nice」

「La comida es deliciosa, el servicio es bueno, la habitación cómoda 」

「Excellent spot. Highly recommend. Food was outstanding and the yoga classes with Veronica were devine. Beautiful pool area. 」

「The service was terrible. I left a jacket in the self-service restaurant, and an employee said they saw it, but when I inquired about it, there was no result. I even asked the front desk, but the jacket was simply gone. Although it wasn't worth much, I'm truly disappointed with this kind of service.」

「Great vacation but very hard to make dinner reservations. The staff were excellent!」

「Staff was great!」