Check in is too slow.
Check out is also too slow.
Concierge used to be so pushy offering you different promos and also they made room calls for that.
The housekeeper open my room even when the “do not disturb signal” was at the door.. totally a disaster.
Randall Rojas
於 2025 年 7 月住了 5 晚
8/10
Las instalaciones y la ubicación inmejorables
Manuel
於 2025 年 7 月住了 6 晚
10/10
Muy buen servicios limpieza en general todo
Bien
José Eduardo Guajardo
於 2025 年 7 月住了 7 晚
10/10
Zndkxk
Marco
於 2025 年 7 月住了 5 晚
6/10
I did not like that I booked a ocean view and they gave me a dumpster view and I had to spend hours for them to change me rooms, in the new room I got a statin blank with white gloomy
Martha
於 2025 年 7 月住了 3 晚
6/10
If you want to stay at a "non-inclusive" resort, this is a very nice place. Fridge, Mwave, Dishwasher, stove and utensils make it a residence stay. Small market to buy items on first floor. Supermarket nearby. You can pay for food at buffet restaurant or sports bar or eat by the pool. Very affordably priced. Pool is very large. Beach is too. Several complained about the pressure to sign up for vacation club, but I was only asked once. If you want an inexpensive getaway to a nice place, I would strongly consider this resort.
Jeffrey
於 2025 年 6 月住了 4 晚
8/10
If you can score a deal, go there. Otherwise, I would go to another resort that has a better vibe. It felt like a hotel in any Beach city with some window dressing at Oceano (the main restaurant). The Friday Night beach party was the best event, but you can just show up, even if you are staying in another hotel.
Raymond
於 2025 年 6 月住了 8 晚
10/10
An expansive property with space to keep down the crowding. All services and food/drinks were spot on.
Thomas
於 2025 年 6 月住了 5 晚
10/10
From the moment we arrived, the hotel staff went above and beyond to make us feel welcome. Every team member we encountered — from the front desk to housekeeping and the concierge — was friendly, attentive, and genuinely eager to help.
They were always ready with a smile, quick to offer assistance, and full of helpful recommendations. It’s clear that customer service is a top priority here, and it truly made a difference in our stay.
Looking forward to coming back soon !!!!!!!
Syed Minhaj
於 2025 年 6 月住了 5 晚
10/10
Me hospedaría de nuevo en otra visita a Cancún
Lo único que no me gustó fue que pedí habitación para 4 adultos y en lugar de dos camas, me dieron una habitación con una cama y un sofá cama muy incómodo
Laura
於 2025 年 6 月住了 1 晚
10/10
Loacation!
Bricia
於 2025 年 6 月住了 2 晚
10/10
Great place clean and staff nice
zahraa
於 2025 年 6 月住了 5 晚
10/10
Todo increíble el lugar, las albercas super padres
Maria Fernanda
於 2025 年 6 月住了 3 晚
10/10
I would return to this property in the future.
Tracy
於 2025 年 6 月住了 3 晚
10/10
Beautiful beach front property with proximity to shopping and other activities.
Nicole
於 2025 年 6 月住了 3 晚
8/10
Generally good.
Daniel
於 2025 年 6 月住了 4 晚
10/10
We enjoyed our stay at The Westin Lagunamar. Its close to several restaurants and the shopping mall across the street was convenient with several options for entertainment
Melanie
於 2025 年 6 月住了 1 晚
10/10
Excellent service.
Francisco
於 2025 年 6 月住了 5 晚
10/10
Great hotel. Nice pools.
Abiezer
於 2025 年 6 月住了 1 晚
10/10
Nice Place
Angel Eduardo
於 2025 年 6 月住了 7 晚
10/10
Beautiful resort. Beautiful pool and wide beach. Across the street from a mall.Great for families and couples.