Hotel with a Concierge in Mexico and Central America from NT$6,041

"This hotel was a huge disappointment from the moment we checked in. The room was dirty and felt very old and poorly maintained. The bathroom was especially bad—the toilet and sink made loud, unpleasant noises every time they were used, and the shower was visibly dirty. My daughter’s room had a leak, and while maintenance did come to fix it, they left standing water behind as if it was our responsibility to clean it up. That was incredibly frustrating and unprofessional. On top of that, the coffee machine was dusty, and the mini fridge was downright nasty. Basic cleanliness clearly isn’t a priority here. To make matters worse, it took an entire day to get fresh towels, even after going to the front desk multiple times to request them. The lack of responsiveness and attention to guests’ needs was unacceptable. Overall, this was a very poor experience, and I would not recommend staying here."

"Clean room, friendly staff"

"Good Wi-fi. The room could be cleaner. Great staff."

"I loved staying here. The hotel itself is beautiful and they preserved its history well. Room was quiet even though it looked onto the street. I enjoyed both restaurants. I’ll definitely stay here next time I visit Mexico City."

"Everyone was super helpful and friendly. Everything was also super clean "

"Rooms are amazing. Pool is amazing. Most of the staff is good too. Food for Vegetarians is average. Nothing wows you. Even the basic italian stuff is not done correctly, the pizza is a disappointment considering how easy it can be. They really need to work on the quality of their desserts too. Its plain mediocre. A fellow meat eater couple resonated with us as well. Spa is decent. Its a decent place if not paying high season rates "

"Clean rooms, food was delicious and Erick made delicious drinks "

"Hotel was great, Alexandro the door guy was excellent. The restaurant on the top floor was disappointing. We watched a waiter take a sip on someone's drink so he could figure out what and who's drink it was at the table. We never went back after that..."

"Very clean very nice staff "