Find hotels in Playacar Zona Hotelera, Playa del Carmen

"Great place "

"The common areas are kept very neat and clean. The staff is super friendly. This was also a very kid-friendly option. They had shows for kids and adults to enjoy every night. There were several animals to look at as well. The pools were kept very clean and also had family activities to enjoy. We also loved that they played music at the pools and beach. "

"Mindblown at the entire Xcaret property, hotel and parks. Was nervous about the cost but we left wishing we stayed longer. The hotel property is massive with so much to do and so many food choices. The room was clean and simple but with a wonderful view along with double hammocks and stoked snacks. Check in was simple and fast but do think something was missed along the way as we felt unprepared to tackle the enormous property with a lack of information at first from how to reserve restaurants to where the shuttles for the parks arrive. All reservation restaurants were also booked up for days in advance (our entire stay). However, none of the above was a deal breaker and we quickly got the flow with the interactive map on the app (very much needed) Overall highly recommend, just be prepared for a ton of walking and a slightly overwhelming amount of amenities and trying to find everything at first. "

"The staff were amazing! Great atmosphere and a bit more casual, relaxed vibe than other places we've stayed. Food was great as well and the addition of the Cafe and the Grab and Go were super convenient "

"100 percent great place"

"We had a great time at Riu Palace! The staff are so welcoming. They work so hard to make your stay great! The grounds are well kept. The room was clean and beds comfortable. The food is amazing! The buffet has a great variety each day and the food gets replenished often. My kids loved the chocolate fountain. Each day there’s a different type of chocolate in the fountain. I loved the seafood variety. We ate at the steakhouse restaurant onsite and had a delicious lobster. We ate at the Japanese restaurant and liked the food. It’s a first come, first served which worked well. We never had to wait. There were some fun times at the pool such as the bingo games, foam party and the gymnastics show. Javi is a great server by the pool side. He remembered our names and what we like to drink. We loved the Riu white party over at Riu Tequila across the road. Early in the evening there’s face painting and balloons. It cost $10 US taxi to get from the playa del Carmen ferry to the Riu resort. I suggest dealing in pesos. There is a laundry service available. You have to pay by the item so it can really add up. So we didn’t use it. There’s a lot of laundry to do with a family. Too bad there wasn’t a self serve laundry room or a pay by the bag service. The beach was great. There’s lots of people swimming in front of the resort. The ocean is warm and has clear turquoise water. The sand is white and fluffy. I didn’t see many shells or fish. We can’t wait to stay here again!"

"Everything was amazing "