Definitely an unforgettable experience. The hotel was very clean. The staff was very friendly, and the activities were great.
Farasley
於 2025 年 6 月住了 4 晚
10/10
Everything was nice. Would of been good if they had shuttles to and from the airport
Ruben
於 2025 年 6 月住了 3 晚
10/10
Beautiful resort. Friendly staff.
Stephen
於 2025 年 4 月住了 5 晚
6/10
Ocean was never cleaned and we all got sick from the smell and sargasso.I would not ever come back ,you supposed to advice people of ocean conditions because paying thousands of dollars to seat by the crowded pool it’s not right
elida
於 2025 年 6 月住了 7 晚
10/10
The staff was very nice and the food was good. Jorge at the swim up bar makes great drinks! The rooms were a good size and our room was cleaned daily on a predictable schedule. We had one sink in our room that wouldn’t drain when we got there. We notified the front desk and it was fixed immediately. The a/c worked well and there was a ceiling fan to move air in the room too.
The only small complaint was that there wasn’t a sports bar or any form of indoor entertainment like pool tables for nightlife. However, we had access to the RIU Tequila down the road which had a nice air conditioned sports bar.
Cole
於 2025 年 6 月住了 6 晚
8/10
The property was big and well kept. This is the 3rd Riu we have been too and we were overall less impressed than the others. The breakfast buffet was good but all the other restaurants food was veryyy mediocre. The drinks were weak and the wine is terrible. At another Riu property we had the option to pay extra for top shelf but not here. The staff was surprisingly not that friendly as most are when we travel to these resorts. Also, there is no gift shop/store on site except a small pharmacy in the basement. I thought that was unusual. I do love Rius but will not be back to the one in Riviera Maya.
VIVIAN
於 2025 年 6 月住了 4 晚
8/10
Beautiful resort. Helpful and friendly staff. Food was mediocre.
Dena
於 2025 年 6 月住了 3 晚
10/10
it was a wonderful experience!
Deanne
於 2025 年 6 月住了 4 晚
10/10
Our 2nd time staying at the riu palace and this place does not disappoint! The staff are amazing and will go out of their way to make sure your stay is comfortable. German took great care of us every day at the pool and Eduardo made sure we got everything we need every night!
Herbert
於 2025 年 6 月住了 5 晚
10/10
Loved this hotel pre as always well
Kept and staff was wonderful
Flor
於 2025 年 6 月住了 9 晚
2/10
It was a waste
ilda
於 2025 年 6 月住了 7 晚
10/10
I've been to this area many, many times in state at many different resource hotels and airbnbs on this trip. I took all my children and their children spouses, and we had an amazing time. This place was perfect food was good quality.
And you know, the accommodations were Beautiful you would highly recommend for families
Adam Alfred
於 2025 年 6 月住了 7 晚
10/10
We had so much fun at the silent disco!
tiffany
於 2025 年 6 月住了 4 晚
10/10
My experience was amazing. I really enjoyed the shows and the entertainment. Especially Ricky and his great sense of humor. Shalala like he says!! The Riu party and pool party was awesome!! Just wish the food was more authentic Mexican food.
Sylvia Rochelle
於 2025 年 6 月住了 5 晚
10/10
Amazing staff, to an amazing place highly recommended.
Yunier
於 2025 年 6 月住了 3 晚
10/10
Great resort, friendly and clean.
Jimmy
於 2025 年 6 月住了 6 晚
8/10
Very stunning the decor was very, very breathtaking
James
於 2025 年 6 月住了 4 晚
10/10
Propreté
Marie-Claire
於 2025 年 6 月住了 4 晚
10/10
Great
Gamal
於 2025 年 6 月住了 5 晚
10/10
Staff very friendly and location was perfect. Shopping area right out the resort gate. A+
It was all family friendly.
Rosie
於 2025 年 6 月住了 5 晚
8/10
Although it’s not a brand-new hotel, the facilities are extremely clean, and there was always maintenance staff around taking great care of the property. The overall staff is friendly, and the pool and entertainment crew were a lot of fun. The only downside is that I felt there was a lack of variety in the restaurants, especially during the midday hours (12–6 PM). I’ve stayed at other resorts that, aside from fast food, also offer tacos or seafood options. That said, everything was in great condition and impressively clean.
Jess
於 2025 年 6 月住了 6 晚
10/10
As soon as we got to the property we were greeted by a nice gentlemen and gave us drinks.EVERY SINGLE STAFF there was really kind.food was great.never had a problem with our room best stay ever def recommend!
Yelithza Adilene
於 2025 年 6 月住了 5 晚
10/10
Great property and resort. The restaurants are good with not much of a wait and you don’t need advance reservations which is the best. People and staff are friendly and helpful. Not a bad walk to the downtown area maybe 20 minutes. Security is great because your like in a gated community.