Starwood Capital Normandy Isle hotels

"did not use pool, room smeller damp and musty"

"Three days no one showed up to clean the room"

"Stayed at Park Central South Beach and honestly, the experience was frustrating despite some decent aspects. The first shock was that there is no elevator in Building 2. This is something that should absolutely be disclosed upfront. To make things worse, there is only one luggage trolley, so I had to wait nearly 20 minutes after check-in just to get it—and still ended up carrying some of my luggage up two floors. The biggest issue, however, was the valet service. Checkout was at 11 AM, and I requested my car at 11:05. I was told it would take 15–20 minutes, which is reasonable—but I didn’t receive my car until 1 PM. That’s almost a 2-hour wait, with zero proactive communication. What made it worse was the front desk attitude. Instead of acknowledging the delay or helping, I was told it was my responsibility to plan accordingly. That’s unacceptable, especially when traveling with a baby and trying to make it to the airport on time. Overall, the lack of transparency, poor logistics, and indifferent customer service overshadowed everything else. Good luck to anyone staying here—be prepared for unnecessary stress, especially during checkout."

"Both pools were crowded so we didn't get seats. Our room was next to the pool on the 2nd floor and at night time the parties would start in the pool cabanas. We had to call and complain every night we were there. The noise would stop and then start up again shortly after. If it weren't for that, the stay would have been better. "

"Perfect location to take shuttle to cruise port BUT our “2 room suite” was very old and filthy. For $300 for one night I would at least expect clean. "

"Location is perfect! Staff are friendly, rooms are clean n very reasonably priced."

"My room was clean, modern with a comfortable bed. The parking was good and I felt very safe on the property. Not having coffee in my room or complimentary in the lobby was something I haven't experienced in a long time."

"I had the king room and the window view didnt look like the pictures I saw. "

"Service and room cleanliness "