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"We arrived for our 4th stay We informed before arrival of the pools would not be available due to the Miami music festival. The first issue is that the Miami music festival is a front for spring break. The music blasted for 12 hours a day starting just after 11am. In our room the noise was so loud you could not ever sleep in the music hours After the first night I went to reception to see could be done, basically they only could offer ear plugs, so management knew of the issue. We could not move any other hotels as all was full. They did try to charge a resort fee although the pool was unavailable and the only access to beach was out the front of the hotel then walk to the next corner down a construction zone and then back to the beach behind the hotel, totally unacceptable The hotel was full of drunken or drug affected patrons in foyer going to and from the pool party event On returning from dinner two nights had to get security to clear a way into the hotel. On Checkout I tried for the second time to discuss my issues with the General manger and after waiting 49 minutes the front office manager appeared to say all hotels have the same sound issues, really our bad luck. After 3 nights of little sleep and living with a continuous spring break party, I expect a 100% refund as this was a total disaster "

"Staff were very friendly, rooms were spacious and clean "

"No safe or iron in the room but it was advertised there were in our booking description. No amenities: no coffee, no kettle in the room. Not enough towels in the room, noisy bathroom door would wake us up in the middle of the night everytime someone would use the bathroom, only positive thing is the location and the beds were comfortable. Way too expensive: close to CAD $3,000 for 4 nights. I wouldn’t book this hotel again. "

"Took my money and never gave me a room . Terrible management. Rude and used profanity . Totally unacceptable, Don’t let your family experience this nightmare ."

"Amazing views and pool area. "

"Excellent location"

"We love, love, love the 1 hotel in Miami. The facilities are immaculate, the staff are accommodating and friendly, we’ve always had a gorgeous room when we’ve been there. We had a very small issue with our showerhead- my husband reached out to the concierge and it was fixed immediately while we were at dinner. I had a great, very relaxing prenatal massage and enjoyed meals at all of the restaurants on the premises. If you’re in Miami and want to be on the beach in the lap of luxury, go to 1 hotel!"

"The hotel is nice But the staff not very friendly and often late to execute requests. Some staff are solid like concierge or beach support but others are terrible. Very variable quality of staff Especially Alex at breakfast and other servers at breakfast were very rude and not flexible. Not at the level at all of a 5 star"