Palaces in Europe

"Positives: Staff were lovely. Check in was easy. Room was a decent size, good storage, and bed was comfy. Location was perfect for what we needed. The discounted parking at the nearby NPC was really helpful. Feedback: However, I don’t think it was worth the price I paid for one night (£150). The heating / AC did not work at all and the windows don’t open - it was so stuffy in the room and absolutely no air. The fan in the bathroom was also not of good quality. The fridge in the room did not work. The TV only had about 50% of channels working. The restaurant is only for breakfast, so if you want lunch / tea it is in the lobby bar which is very small for a hotel that size, it had only one person working there so (although not their fault) service was slow. The lifts (x3) didn’t always work, often left with just one being in use. The hotel overall needs an uplift, decor is tired and old stains on the carpets etc. "

"Hotel a little run down obviously well used"

"Breakfast was very plentiful and fresh. Had separate ordering for food allergies especially gluten free "

"If you would like a quiet and restful retreat on the royal mile, Fraser suites was the perfect location with friendly staff and nice breakfast."

"We enjoyed our stay at The Alan, the decor was cool, it was in a great location, it was good value for money but best of all the staff are so friendly and helpful - we had a wonderful stay!"

"Everything about this stay was perfect we had no issues clean room lovely spa and the staff are so attentive "

"Perfect as always, the breakfast was really good with lots to choose from "

"Pros: Staff is friendly and helpful. Excellent location with many public transit options. Room is clean. Cons: Toilet got clogged one day, and I had to use the public toilet in that morning. Bathroom is rather small with poor ventilation and no regular plugs. Room layout is not ideal, and some places are not being effectively used. Bedside USB chargers are not working. I got a street-facing room where I often heard noises from street. Gym is tiny with limited equipment. Elevators are tiny which sometimes cause long wait time. "

"The staff were very friendly and genuinely interested in what we were doing during our stay. Check-in and check out was very easy. The standard room was very large compared to other hotels and everything was very clean."