坎昆 5 星級飯店

「Nice hotel and staff. I recommend getting the concierge service our experience has improved a lot since we got it and our host Fernanda was caring and very helpful . Nice restaurants especially the Italian restaurant was amazing. The sea view was beautiful!」

「Hotel and staff are okay. Food was not great. Were not even asked how the stay was on check out. Check in was disaster. Not what we have experienced with secrets in the past.」

「I feel like these reviews are very misleading. If you are traveling solo, this resort is not for you. The staff do not care about solo travelers. Especially on their birthday. Let me start with their mishaps. I took a nap outside on my private pool terrace and housekeeping came to clean my room. They locked me out up there. Thank God I had my phone or I wouldn't have known what to do. Then the manager on duty (Mariana??) tells me I can have an accommodation. Offers me a couples massage. Again I...

「The resort was excellent everyone was helpful Very clean had a great time here」

「Very quiet hotel , really clean and new facilities. Staff very attentive, more nighttime’s activities recommended」

「客房装修一般，沙发床展开后床面不平，洗手间隐私不够，从客房可清晰看到淋浴间，个别服务人员工作不认真，没有按要求帮我们做餐厅预定」

「Uncomfortable Stay due to AC Issue. 1/24/25- 1/30/25 Room416 The AC only had a cold mode with no way to adjust the temperature, makes the room uncomfortable cold. As a result, I got a cold after six nights stay. In the first few days, I feel I can get used to it, so I didn’t complain. In the last day of stay, I started to had a running nose. Today is Feb 5th. I’m still in sick. I hope management address this issue for future guests. 」