坎昆 5 星級飯店

「Dirty and ants in the room anywhere 」

「The hotel itself is absolutely stunning, and the food was fantastic across the board. What truly made our stay unforgettable, though, were the people. A special thank you to César at the Martini Bar and his colleagues Kenneth, Adolfo, and Angel for making every evening so much fun. We also loved the music and entertainment from Dayron and Alain—they brought such great energy to the resort! We left feeling so grateful for the warmth, kindness, and hospitality we experienced. It truly felt like a...

「Uncomfortable Stay due to AC Issue. 1/24/25- 1/30/25 Room416 The AC only had a cold mode with no way to adjust the temperature, makes the room uncomfortable cold. As a result, I got a cold after six nights stay. In the first few days, I feel I can get used to it, so I didn’t complain. In the last day of stay, I started to had a running nose. Today is Feb 5th. I’m still in sick. I hope management address this issue for future guests. 」

「The resort was lovely, with a large variety of options for eating. Our butler Carlos was amazing, and made our stay so much smoother and more enjoyable. The beach was lovely, but I do recommend water shoes, because there are some random rocks and such under the water. We had an issue with our room, but our butler Carlos, the maintenance staff, and the rest of the staff were attentive worked in a timely fashion for a solution. The staff were friendly and helpful and we really enjoyed our...

「The hotel itself was very nice, but the biggest problem during our stay was the staff and the constant marketing. At almost every corner we were approached by someone trying to sell us upgrades or “exclusive promotions,” many of which we had already heard earlier in the day. It quickly became overwhelming and made it hard to relax and actually enjoy the vacation. We were also pressured into attending a breakfast in order to receive a Prestige upgrade. During that meeting, our “concierge”...

「Good」