"Booked last minute on August 14 and had a genuinely good stay. Food was good, drinks were good, and the bartenders and service staff were great. One thing dragged it down. Nobody told us at check-in that à la carte restaurants must be booked by noon through the resort app, and that policy is nowhere in writing. We got back from the outlets around 1:00 pm, and by the time the front desk confirmed how the app worked, everything was full. The supervisor, Judith, told us to figure it out ourselves and book the next morning, which was our checkout day, and never mentioned the dinner buffet was available. That one sentence would have solved it. The TV app also never loaded and the room phone audio kept cutting out. What saved it was Alan, the food service manager, who listened, took it seriously, and personally arranged picanha steak and shrimp for us with the chef checking in on the meal. Real hospitality. Fix the front desk communication and this is a 5."
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