Plaza Las Americas Tours

Lo mejor, el personal. Siempre dispuesto para atender los requerimientos. La comida nos pareció muy típica. Los servicios bien, algunas deficiencias en lo edilicio, sectores con mantenimiento a mejorar. El último día dejo de funcionar el aire acondicionado y no tuvimos respuesta al reclamo. No se reparo

Amazing resort

The management of the property is doing great harm to this business. We are a family of five. Me, my wife and three kids. We booked two rooms so we could stay in connceting rooms and turns out they had originally put us on separate rooms on different buildings. How do you expect three kids to stay in a different building and room by themselves? I was offered to pay $35 per person per night to stay on connecting rooms. After goin back and forth they put us on the same building but separate rooms. Eventually I spoke with the manager about it and suddenly two connecting rooms showed up on the system for free. It clearly showed they weren’t trying hard enough at the front desk. We spent 6 nights in this property but couldn’t eat at any of their specialty restaurant because they’re all by reservations. But to reserve you have to be there early in the morning, they start taking reservations at 7am, we showed up a couple days at 11am and the reservations were full. Who wants to wake up at 7am on vacation just to reserve a spot in a restaurant? Since we went on multiple tours we couldn’t reserve any because they only book a reservation 48 hours in advance. Please bring back the walk in, first come first serve restaurant seating. The property shows some wear, broken handles everywhere, broken and hanging pool lights. A girl cut her foot on a pool rusty screw sticking out of a drain cover. The pools are dirty and have a lot of leaves.