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"The hotel is enormous and you sort of feel like a number unfortunatly… Even though many employees are very nice, we were disappointed more than once. When we arrived for Check-in, only half an hour before the official Check-in Time, there was no room for us and worse nobody could tell us when it would be ready… the hotel has more than 1000 rooms… When we actually got a room, the sofa bed where two of us were sleeping (we are a

of 4) was not made into a bed and we had to ask for it to be...

"The hotel staff ware very kind and responsive. We have had a special request, so we can celebrate a holiday that fell on our stay at the hotel. The staff went above and beyond and arranged for a private seating area so we can celebrate our holiday. We are very grateful for them and would highly recommend staying there. It was very kid and

. "

"The room was perfect for our

. The food was pretty good too. However he had a very cold beef dish on a cold plate when it stated it would be served on a hot plate. They did warm it up and didn’t even bring a fresh one or remove it from the bill. But I suppose that was a restaurant issue really."

"Impressive lobby, smooth check in, helpful staff. Room was large enough for a

and comfy beds. Had asked for portacot on my reservation form which we didn't get, but in the end just slept with baby in double bed which was fine. The room was fine, clean enough, though being particular about these things as we had little

who played on the floor I noticed it was generally a little grubby - maybe just a bit old? nothing enough to complain about, but the floor wasn't particularly well...

"Really great hotel - mega

. The splash pool is unique and superb for a

. Theming throughout makes the hotel really special. Staff exceptional throughout - all making a great effort. "

"Really enjoyable stay with

"

"Reception / front desk service appalling - understaffed and not able to do anything other than the bare minimum. This hotel would be ok for sole travelers / basic requirements but badly set up for families with

in particular. After-sales bad also - I have requested a refund for a breakfast package purchased in advance which was unavailable and the hotel has not responded to message sent via Expedia app 4 days ago. "