Asia Vacations & Trips from NT$34,749

One of the worst accommodation experiences we have ever had. We booked what was advertised as a luxury penthouse on the 24th floor but were instead placed on the 3rd floor in a different building. Worse was the shocking condition of the apartment. The master bathroom had soap scum, human pubic hair on the shower glass and visible urine on the toilet seat. The toilet was also not functioning properly. We immediately complained and left for approximately two hours so they could clean. We returned to find NOTHING had been done. We were so disgusted and had so little confidence in their cleanliness that we purchased disinfectant and spent nearly two hours cleaning the apartment ourselves. Despite all of this, the property refused our request to cancel the remaining nights without charge. Hotels.com became involved and we documented everything with photographs. A completely unacceptable experience that consumed valuable time from our family vacation. I cannot recommend this property.

My stay at D1Mension Residences was extremely disappointing, and I would not recommend it to anyone. The property is not as advertised, and the service is practically non-existent. Misleading Photos: The biggest issue is that the apartment I received looked nothing like the polished, professional pictures online. The reality was a tired, underwhelming space that did not match the expectation they set with their advertising. No On-Site Staff & Poor Communication: There is no dedicated reception or staff for the apartment in the lobby. To check in or ask a question, I had to text a contact person who took hours to respond. This is unacceptable and very stressful. Poor Building Conditions: The common hallways have no air conditioning, making them uncomfortably hot and stuffy. Unsanitary Bathroom: Worst of all was the bathroom. It had a persistent, foul odor that made the entire apartment unpleasant. This was a major hygiene concern. Save your money and book elsewhere. This place does not deliver on its promises and the lack of service and cleanliness is a serious problem.

The unit is spacious which is exactly what we needed, but we did not get the key on time as promised (there was a 30-minute delay), and the unit was not very clean and had other issues. We had to request the kitchen area to be re-cleaned, shower handle to be fixed, tissue papers to be provided…. One of the bathroom doors could not be locked and there are plenty of black moldy spots in the shower areas. This was the last stop on our two week long Vietnam and Cambodia trip, and it was the least clean unit, though the most expensive one we had booked. They also do not provide luggage storage on site as they told us it’s a service apartment not a hotel. On our second day stay, we requested clean towels. Did not hear back for a few hours. When we had to request again early evening for only two clean towels, we were told that we must make such request one day in advance. We were advised to wash the towels ourselves using the washing machine in the unit. Our family has been traveling around the world each year, and have never stayed in a place where a couple of clean towels could not be provided upon request. Despite the ample space and relatively good location, we’ll never book Zenity in the future.

Clean room

The host was friendly and always ready to help when needed.