Find hotels in Playacar Fase I, Playa del Carmen

"I really like the property, but I don’t like the front people because like they want passports and my kids only had the real ID and also we traveled so I don’t know why the issue was and we need a real ID. I feel like they were just being lazy to and put the information."

"Awesome place! Will return in the future!"

"We just returned yesterday after a one-week stay at the Jungala Hotel and I wanted to give you some tips/thoughts My family of 3 stayed in room 1855 - no stairs and around the corner from the concierge and the coffee (FREE!) No complaints about the room - it’s stunning! Bring a wine stopper, salt and pepper! Cleaning staff and concierge were fantastic Restaurants: make resos ahead through concierge on What’s App Salum - it has a great vibe - very picturesque - plenty of food options you can’t go wrong Gong - Asian inspired - Lobster roll and Pad Thai were incredible - must try! Tramonto - ONLY OPEN Thurs-Sun - Italian - Get the fresh pasta made at the table! Burrata is a must-have Nektar - Beet salad out of this world along with the clay pot for 2 and view of JOYÀ - stunning views and vibe - don’t miss this one! Havana Moon - live band - dancing - played late 80s - food is good not outstanding We didn’t make it to The Grill - steakhouse - heard great things ($$$) Beach: you can’t swim at the beach it’s rocky - bring water shoes if you wish to explore - lots of seaweed/waves Pools: MUST go to the Beach Club - we were Grand Luxxe so we had access. Not everyone has access - Line-up no later than 9:15am to get a cabana - opens at 10am. This by far was our favourite pool hang - we went almost every day. Jungala Hotel got the memo! Highly recommend! "

"We loved our stay at Grand Sunset Princess! We stayed in the platinum suite and loved the amenities we had. The staff were extremely attentive and kind -- our drinks were never empty! The spa services were great -- clean and relaxing. I highly recommend this resort to anyone looking for a getaway! "

"Property was beautiful. Beach is small, and you need water shoes in the ocean to save your feet. Staff were friendly, and willing to help. Food was edible but nothing great. Pools were nice, activities were ok. "

"no beach need to change pictures on website"

"The room was always very clean and smelled very good. Pools were cleaned, but many people hold their seats with towels, so get out there early, or you will have no seats. Mainly in building 1 and the adult pool. On the last day, they got strict and started removing people's stuff from chairs that were used for 1/2 hour or more. "

"If you expect a huge sandy beach this resort is not for you. But if you’re wanting a variety of pools, restaurants, comfortable seating options, top notch service and breathtaking views this place has it all. "

"Limited pool side seating. Poor Wifi."