大洋里維拉天堂飯店 - 全包式

5.0 星級住宿

Ocean Riviera Paradise All Inclusive

選擇日期以查看價格

評論

8.4 分,滿分 10 分,
非常好

熱門設施服務

  • 游泳池
  • 全包式
  • Spa
  • 含停車位
  • 免費無線上網
  • 餐廳
目前的價格是 NT$10,920
總價 NT$13,320
含稅金和其他費用
3 月 8 日 - 3 月 9 日

客房選項

可用的客房篩選條件
顯示 15 間客房 (共 15 間)

套房 (Eden Master Suite)

10.0 分,滿分 10 分
好極了
(1 則評論)

特色

獨立起居區
恆溫空調
免費迷你吧物品
LED 電視
吊扇
獨立臥室
吹風機
浴袍
  • 海景
  • 35 坪 (116 平方公尺)
  • 1 間臥室
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張特大雙人床

套房 (Eden Master Suite Rooftop)

特色

獨立起居區
恆溫空調
免費迷你吧物品
LED 電視
吊扇
獨立臥室
吹風機
浴袍
  • 海景
  • 56 坪 (185 平方公尺)
  • 1 間臥室
  • 可容納 3 人 (依實際入住人數計費)
  • 1 張特大雙人床

Daisy Junior Suite Garden View

8.4 分,滿分 10 分
非常好
(113 則評論)

特色

陽台
恆溫空調
免費迷你吧物品
LED 電視
吊扇
獨立臥室
吹風機
咖啡機/沖茶器
  • 花園景
  • 17 坪 (56 平方公尺)
  • 1 間臥室
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張特大雙人床

PRIVILEGE MASTER SUITE SWIM UP

特色

獨立起居區
私人休憩池
恆溫空調
免費迷你吧物品
LED 電視
多種枕頭選擇
吊扇
沙發床
  • 35 坪 (116 平方公尺)
  • 可容納 3 人 (依實際入住人數計費)

Daisy Junior Suite Pool View

8.2 分,滿分 10 分
非常好
(33 則評論)

特色

恆溫空調
免費迷你吧物品
LED 電視
吊扇
吹風機
咖啡機/沖茶器
免費瓶裝水
衛星電視
  • 17 坪 (56 平方公尺)
  • 可容納 4 人 (依實際入住人數計費)

Privilege Junior Suite Garden View

9.2 分,滿分 10 分
太棒了
(20 則評論)

特色

恆溫空調
免費迷你吧物品
LED 電視
多種枕頭選擇
吊扇
吹風機
浴袍
咖啡機/沖茶器
  • 花園景
  • 17 坪 (56 平方公尺)
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張特大雙人床

Privilege Junior Suite Pool View

9.6 分,滿分 10 分
好極了
(5 則評論)

特色

恆溫空調
免費迷你吧物品
LED 電視
多種枕頭選擇
吊扇
吹風機
浴袍
咖啡機/沖茶器
  • 17 坪 (56 平方公尺)
  • 可容納 3 人 (依實際入住人數計費)
  • 1 張特大雙人床

PRIVILEGE JUNIOR SUITE SWIM UP

9.0 分,滿分 10 分
太棒了
(17 則評論)

特色

私人休憩池
恆溫空調
免費迷你吧物品
LED 電視
多種枕頭選擇
吊扇
吹風機
浴袍
  • 17 坪 (56 平方公尺)
  • 可容納 3 人 (依實際入住人數計費)
  • 1 張標準雙人床

Privilege Junior Suite Rooftop

9.0 分,滿分 10 分
太棒了
(10 則評論)

特色

恆溫空調
免費迷你吧物品
LED 電視
多種枕頭選擇
吊扇
吹風機
浴袍
咖啡機/沖茶器
  • 度假村景
  • 41 坪 (136 平方公尺)
  • 可容納 3 人 (依實際入住人數計費)
  • 1 張特大雙人床

Junior Suite Standard

8.4 分,滿分 10 分
非常好
(129 則評論)

特色

恆溫空調
免費迷你吧物品
LED 電視
吊扇
獨立臥室
吹風機
咖啡機/沖茶器
免費瓶裝水
  • 花園景
  • 17 坪 (56 平方公尺)
  • 1 間臥室
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張特大雙人床

Privilege Master Suite

特色

獨立起居區
恆溫空調
免費迷你吧物品
LED 電視
吊扇
獨立臥室
吹風機
咖啡機/沖茶器
  • 35 坪 (116 平方公尺)
  • 1 間臥室
  • 可容納 3 人 (依實際入住人數計費)
  • 1 張標準雙人床

Privilege Junior Suite Rooftop Pool View

特色

恆溫空調
免費迷你吧物品
LED 電視
多種枕頭選擇
吊扇
獨立臥室
吹風機
浴袍
  • 41 坪 (136 平方公尺)
  • 1 間臥室
  • 可容納 3 人 (依實際入住人數計費)
  • 1 張特大雙人床

普通客房, 泳池景觀 (suite)

9.0 分,滿分 10 分
太棒了
(4 則評論)

特色

恆溫空調
免費折疊床/加床
免費迷你吧物品
LED 電視
吊扇
吹風機
私人浴室
咖啡機/沖茶器
  • 17 坪 (56 平方公尺)
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張特大雙人床

標準客房, 非吸煙房

特色

恆溫空調
免費迷你吧物品
LED 電視
吊扇
獨立臥室
吹風機
私人浴室
咖啡機/沖茶器
  • 41 坪 (136 平方公尺)
  • 1 間臥室
  • 可容納 3 人 (依實際入住人數計費)
  • 1 張特大雙人床

標準客房, 非吸煙房, 泳池景觀

8.0 分,滿分 10 分
非常好
(1 則評論)

特色

恆溫空調
免費迷你吧物品
LED 電視
吊扇
獨立臥室
吹風機
私人浴室
咖啡機/沖茶器
  • 17 坪 (56 平方公尺)
  • 1 間臥室
  • 可容納 3 人 (依實際入住人數計費)
  • 1 張特大雙人床

其他推薦

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鄰近地區資訊

大洋里維拉天堂飯店 - 全包式位於卡曼海灘,住宿坐落在海灘上。如果您想要體驗一些活動,可以考慮去一趟艾爾卡馬隆瑪雅河高爾夫球場和探索主題樂園,希望欣賞自然美景的旅客則可以去卡門海灘主海灘和特雷斯里奧斯生態公園探索看看。有帶小孩的家長們,可以帶孩子到艾許克瑞生態主題公園和自然蒸汽浴走走。想要體驗一些水上活動嗎?在住宿附近就可以試試看水肺潛水和浮潛喔!查看卡曼海灘旅遊指南
地圖
Playa del Carmen, QROO

附近景點

  • Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen
#LifeatExpedia
    第五大道
    開車 9 分鐘 - 5.7 公里
  • 卡門海灘主海灘
    卡門海灘主海灘
    開車 10 分鐘 - 5.7 公里
  • Maroma 海灘
    Maroma 海灘
    開車 17 分鐘 - 15.4 公里
  • Xcaret Eco主題公園 呈现出 豪華飯店或度假勝地, 濱海小鎮 和 一般的海岸景觀
    艾許克瑞生態主題公園
    開車 20 分鐘 - 17.6 公里
  • 普拉亞斯卡拉科科
    步行 9 分鐘 - 0.8 公里

附近交通

  • 坎昆國際機場 (CUN) - 開車 46 分鐘

餐廳

  • Amaranto
    步行 5 分鐘
  • Mike’s Coffee
    步行 19 分鐘
  • Piano Bar
    步行 20 分鐘
  • El Templo
    步行 16 分鐘
  • Fresco Bar
    步行 14 分鐘

住宿介紹

大洋里維拉天堂飯店 - 全包式

奢華全包式住宿,位於第五大道附近
大洋里維拉天堂飯店 - 全包式提供水上樂園免費入場、夜店和保齡球館,您可以多加利用。此住宿提供海景第一排的絕佳視野和排球,如果您喜歡海,這裡絕對不會讓您失望。想要慰勞自己、放鬆一下嗎?可以到附設的 Spa Despacio做個按摩、美甲/足部護理或美體療程。住宿有 11 間餐廳,提供法國料理和花園景。 您可以多加利用24 小時健身房,體驗籃球和排球等活動。此外,除了4 間池中酒吧和4 間池畔酒吧,住宿還有提供客房內免費無線上網。
其他設施服務還有:
  • 5 座室外游泳池和兒童游泳池,提供4 間池中酒吧、泳池躺椅和泳池遮陽傘
  • 免費自助停車
  • 3 座室外網球場、保母/托兒服務 (付費)、婚宴服務
  • 會議室、多語服務人員、行李寄放
  • 許多旅客在評語中給了住宿的游泳池、友善員工和地點等特色極高的評價。
客房特色
全部 782 間客房都有保險箱 (可容納筆記型電腦)、空調等貼心服務,以及免費迷你吧招待品和免費無線上網等設施服務。 許多旅客在評語裡對住宿乾淨的客房讚不絕口。
更多客房便利設施/服務包括:
  • 免費盥洗用品和吹風機
  • 40 吋LED 電視,提供衛星頻道
  • LED 燈泡、咖啡機/沖茶器和吊扇

全包式服務詳情

此住宿提供全包式住宿,房價已含住宿提供的餐點及飲料 (可能有特殊規定)。

小費與稅金

已含小費;歡迎額外小費。

食物與飲料

所有吃到飽自助餐、單點餐飲、點心和飲料都包含在內
限時提供客房餐飲服務
客房內迷你吧 (包括所有飲料)

休閒活動及設施/器材

包括所有住宿處休閒活動及設施器材的使用。

水上活動

水肺潛水課

陸上活動

健身設施
網球
排球

娛樂活動

住宿內娛樂活動
可進入住宿內的夜店

獎項與聯盟

環保認證住宿
本住宿已參與「Biosphere」,此計畫會評估住宿在以下一個或多個面向的影響:環境、社區、文化遺產及地方經濟。

類似的住宿

住宿設施服務

網路

  • 所有客房提供免費無線上網
  • 部分公共區域提供免費無線上網

停車和交通

  • 提供免費自助停車
  • 提供的附設自助停車位有限

餐飲

  • 1 間咖啡廳
  • 10 間酒吧/酒廊
  • 11 間餐廳
  • 4 間池中酒吧
  • 4 間池畔酒吧
  • 夫妻情侶/私人用餐區
  • 私人野餐區
  • 點心吧/熟食店

附設餐廳

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Sakura

當地玩樂

  • 1 個浴缸
  • 24 小時健身房
  • 3 座室外網球場
  • 5 座室外游泳池
  • 公共區域提供電視
  • 立體聲音響
  • 乒乓球
  • 全套 SPA 服務
  • 免費水上樂園
  • 免費兒童遊樂區
  • 沙灘排球
  • 兒童游泳池
  • 夜店
  • 保齡球道
  • 室外游泳池 (旅客使用)
  • 遊樂場
  • 電玩區/遊戲室
  • 撞球/撞球桌
  • 購物
  • 籃球

親子設施

  • 5 座室外游泳池
  • 托兒服務 (付費)
  • 免費使用水上樂園
  • 免費兒童遊樂區
  • 兒童游泳池
  • 保齡球道
  • 洗衣設施
  • 專人陪同的免費兒童活動
  • 現場有救生員
  • 遊樂場
  • 電玩區/遊戲室
  • 點心吧/輕食店
  • 雜貨店/便利商店

便利設施服務

  • 24 小時櫃台服務
  • 行李寄存
  • 洗衣設施
  • 美髮沙龍
  • 接待櫃台設有保險箱
  • 禮品店/書報攤
  • 雜貨店/便利商店
  • ATM

旅客服務

  • 多語服務人員
  • 行李服務員
  • 求婚/浪漫套裝行程
  • 客房清潔服務 (每天)
  • 旅行團和票券諮詢服務
  • 乾洗/洗衣服務
  • 婚禮服務
  • 禮賓服務

商務服務

  • 商務中心
  • 會議室
  • 電腦工作站

室外

  • 位於海灘
  • 花園
  • 游泳池躺椅
  • 游泳池遮陽傘
  • 露台

全套 Spa 服務

  • 三溫暖
  • 手部/足部美甲
  • 泰式按摩
  • 瑞典式按摩
  • 腳底按摩
  • 蒸氣室
  • 熱水浴缸
  • 熱石按摩
  • 臉部療程
  • 雙人療程室
  • Spa 中心每日營業

無障礙設施

  • 如需特定無障礙設施,請在預訂後使用預訂確認信上的資訊聯絡住宿。
  • 放大化妝鏡
  • 無電梯

其他

  • 4 棟建築物
  • 4 層樓
  • 全面禁煙住宿
  • 地中海風建築
  • 至少 80% LED 照明
  • 完善的回收規定
  • 完善的廚餘規定
  • 建造於 2016 年
  • 素食餐飲選擇
  • 蚊帳
  • 接待大廳
  • 救生員
  • 當地藝術家作品展覽
  • 雙層玻璃窗

客房設施服務

臥室

  • 提供床單

浴室

  • 免費盥洗用品
  • 吹風機
  • 提供毛巾

娛樂設施

  • 40 吋 LED 電視,可收看衛星頻道

餐飲

  • 免費瓶裝水
  • 咖啡機/沖茶器
  • 限時客房餐點服務
  • 備品豐富的免費迷你吧

其他

  • 可放筆記型電腦的保險箱
  • 吊扇
  • 空調 (恆溫)
  • 客房內有節能開關
  • 省水馬桶
  • 省水淋浴設備
  • 書桌
  • 電話
  • LED 照明

規定

入住

入住登記開始時間:15:00;入住登記結束時間:05:30
延遲入住需視供應情況
辦理入住手續的最低年齡:18 歲

退房

退房時間:12:00
延遲退房需視供應情況
延遲退房需加收相關費用

入住特別注意事項

抵達住宿時櫃台會有服務人員接待旅客
住宿提供的資訊可能經由自動翻譯工具翻譯

如何進入住宿

櫃台有服務人員

寵物

禁帶寵物

兒童和加床

歡迎兒童入住
2 歲 (含) 以下的兒童若與家長或監護人同住一間房 (不加床),則無需支付額外住宿費。
恕不提供折疊床/加床
不提供搖籃 (嬰兒床)

此住宿接受的付款方式

重要資訊

費用

住宿會在您入住時收取以下費用 (費用可能包含適用的稅金):

  • 當地城市規定徵收稅金:每間住宿每晚 USD3.41

此處已列出所有由住宿提供的收費項目。

可選設施服務

  • 延遲退房需加收相關費用,且需視供應情況而定

住宿可能有其他另行收費的項目。這些費用和押金可能不含稅,並且可能會改變。

注意事項

若有額外房客入住,住宿業者會依照其規定收取費用
辦理入住手續時可能需要出示政府核發且附有照片的證件,並以現金作為押金或提供信用卡/金融卡以支付雜費
住宿無法保證能符合房客所有特殊住房要求,房客須於辦理入住手續時與住宿確認;特殊入住要求可能需要加收費用
團體訂房 (指在相同的住宿地點和住宿期間預訂 8 間以上客房) 可能會有特別的取消規定或收費
此住宿接受信用卡、金融卡及現金等付款方式
此住宿使用灰水回收系統
住宿有滅火器等安全設備
此住宿設有例如陽台、庭院、露台等可能不適合兒童使用的戶外空間;如有疑慮,建議您在入住前與住宿方聯絡,確認他們可提供適合您的客房

其他須知

住宿無電梯
游泳池的開放時間為 08:00 至 20:00
12 月 24 日的總房價一律包括聖誕夜晚宴餐費
12 月 31 日的總房價一律包括跨年晚宴餐費
客房只允許已登記的房客進入

住宿別名

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

常見問題

大洋里維拉天堂飯店 - 全包式是否有游泳池?

是的,此住宿設有5 座室外游泳池和兒童游泳池。游泳池開放時間為 08:00 - 20:00。

大洋里維拉天堂飯店 - 全包式的住宿價格為何?

截至 2026 年 3 月 1 日,於 2026 年 3 月 8 日入住大洋里維拉天堂飯店 - 全包式,2 位成人 1 晚最低價為 10919.82 (不含稅金和其他費用)。此價格是根據過去 24 小時內搜尋未來 30 天的最低每晚房價。價格可能會變動。選擇日期以顯示更正確的價格。

大洋里維拉天堂飯店 - 全包式是否允許攜帶寵物?

很抱歉,此住宿恕不允許攜帶寵物。

大洋里維拉天堂飯店 - 全包式的停車費用是?

此住宿提供免費自助停車服務。

大洋里維拉天堂飯店 - 全包式的入住登記時間是?

入住登記開始時間:15:00;入住登記結束時間:05:30。特定時段提供延遲入住服務。

大洋里維拉天堂飯店 - 全包式的退房時間是?

退房時間是 12:00。延遲退房需加收相關費用,且需視供應情況而定。

大洋里維拉天堂飯店 - 全包式是否提供全包式禮遇?

是的,住宿提供全包式服務。包含所有食物和飲料,提供的活動則包括網球、排球和水肺潛水課等。

大洋里維拉天堂飯店 - 全包式位於何處?

此住宿位在卡曼海灘的海灘,距離普拉亞斯卡拉科科和Chun-Zumbul(潛水點)不到 15 分鐘腳程。艾爾卡馬隆瑪雅河高爾夫球場和蓬埃斯梅拉達海灘也在 5 公里內。

評論

大洋里維拉天堂飯店 - 全包式的評論

8.4

非常好

8.8

整潔度

8.6

設施服務

8.6

員工素質

8.4

住宿環境和硬體
10 分,有夠讚;2824 則評論中有 1439 則
8 分,不錯哦;2824 則評論中有 707 則
6 分,一般般;2824 則評論中有 359 則
4 分,不太好;2824 則評論中有 169 則
2 分,很糟糕;2824 則評論中有 150 則

評論

10/10 有夠讚

xiaoyu

喜歡:整潔度、設施服務和住宿環境和硬體
不错
於 2026 年 2 月住了 4 晚

6/10 一般般

Kimberly

團體旅遊, 親子旅遊
喜歡:整潔度
I recently stayed at Ocean Riviera Paradise, and unfortunately, my experience was disappointing. The resort needs better separation of family and adult dining areas. At the buffet, children were often running around and disrupting guests. While the staff was friendly, drink service was very slow—refills were rare, and we often had to order multiple drinks at once or bring bottled water ourselves (despite us tipping generously). Food quality was inconsistent, with items like rice and pasta frequently undercooked. Entertainment and activities were also limited for such a large property. The highlight of the stay was the room—beautiful, comfortable, and well-maintained. Housekeeping did an excellent job daily. Unless you pay for an upgrade, no in-room snacks are provided, and the on-site shop is extremely overpriced (e.g., $9 USD for small chips), so we purchased items off-site instead. For comparison, I previously stayed at Ocean Maya Royale and enjoyed it more overall, though the food there also needed improvement. Despite a few positives, I would not return to this resort.
I did enjoy my swim
Up pool
於 2026 年 2 月住了 6 晚

10/10 有夠讚

aziz

情侶出遊, 團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
My stay was excellent. The room was spotless, the staff provided consistently friendly service, and the amenities were impressive. The food options for both on-site' buffet and in the reserved restaurants were high quality and made the experience even better.
於 2026 年 2 月住了 5 晚

8/10 不錯哦

Pankaj

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
The room was decent. Unfortunately the food was average in most restaurants but the service is excellent. The staff is very courteous.
於 2026 年 2 月住了 7 晚

10/10 有夠讚

Mackenzie

情侶出遊, 團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Was a very clean room. Impressed with the food at almost all of the restaurants we went to. We found it odd that a lot of the food options were closed between 4:30 and 5:30.Poolside bar staff were 10/10. The beach was small but not overpopulated.
於 2026 年 2 月住了 6 晚

10/10 有夠讚

Gigi

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
I had a wonderful stay at this resort. The customer service was excellent — the staff were friendly and very helpful. The food was delicious with great variety. Everything was clean and well organized. I truly enjoyed my vacation and would definitely come back!
於 2026 年 2 月住了 5 晚

10/10 有夠讚

Marisa

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
The trip was great. The room was comfortable and lots of options for food. We had Antonio for our butler and he was amazing. Without him we would’ve had a hard time sorting through reservations with a large group but he made our trip so easy and relaxing. We couldn’t ask for a better butler. He felt like a friend and was so warm and welcoming. The beach was great and the pools were warm. My only complaint is that we loved the crepery but it was only open from 12:30-4 and we would’ve loved to have it as an option for breakfast because it was so good. Overall we had a great trip and taking tons of memories with us. A huge thank you to the staff and Antonio for everything.
於 2026 年 2 月住了 6 晚

10/10 有夠讚

Shelley,Tillsonburg

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
This resort was wonderful. The rooms were clean, well-stocked and very large. I loved having a balcony. We upgraded to El Beso to take advantage of the adults only section. It was worth the money to make the upgrade. The only issue was the restaurants that you had to make a reservation for. Unless you are a Privileged member, you won't get a reservation before 9:30pm, so we were not able to get into the Steakhouse or in the Japanese restaurant. However, that is okay because Blue Moon and Pez Vela were spectacular meals and the buffet was one of the best I have seen. The service, from the front desk to the wait staff, was outstanding. Thank you for a great stay, we can't wait to come back.
於 2026 年 2 月住了 5 晚

10/10 有夠讚

Daniel

喜歡:整潔度、設施服務和住宿環境和硬體
Excellent
於 2026 年 2 月住了 7 晚

8/10 不錯哦

Payal

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
room size, property was nice, accessible.
於 2026 年 2 月住了 5 晚

8/10 不錯哦

Dana

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
We had a wonderful stay at the Ocean Rivera Paradise. Friendly staff, buffet had a good selection, the pools and swim up bars were wonderful. The beach was lovely. I am deducting a star for the following reason(s): our bathroom sink was leaking, the process to make a dinner reservation wasn’t efficient. You had to line up at 8:30am to book at the Japanese restaurant and the line up was about 45-50min long. They booked our excursion on the wrong day. All in all it’s a great resort for families!
於 2026 年 2 月住了 7 晚

8/10 不錯哦

mervin

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Room are spacious, lots of restaurants, staff very friendly and courteous
於 2026 年 2 月住了 4 晚

2/10 很糟糕

Shivani

親子旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
Both of my kids got food poisoning. Our neighbor the same night was vomiting. Avoid this place otherwise you will get sick!
於 2026 年 2 月住了 5 晚

6/10 一般般

Abhishek Nileshbhai

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
My wife sunglass were stolen from room When we went for explor park activities on Saturday someone came to clean room took her sunglass. This is very unfortunate to her because it was gifted by her mom recently was Branded sunglass PRADA 600$ Felt bery bad for this i really hope we can do something for this loss
於 2026 年 2 月住了 6 晚

10/10 有夠讚

Jorge Angel

Las instalaciones están en buen estado, el personal muy amable,
於 2026 年 2 月住了 5 晚

10/10 有夠讚

Edina,Lindenhurst

Isreal was amazing Everyone was ve
於 2026 年 2 月住了 5 晚

8/10 不錯哦

Caeden

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Staff was very friendly and helpful
於 2026 年 2 月住了 7 晚

10/10 有夠讚

Marco

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Room was clean and quite big for 2 adults and 2 kids (one in the crib). Food was good and I really appreciate the attention to allergies.
於 2026 年 2 月住了 8 晚

10/10 有夠讚

Melissa Rose

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
The staff at this property are exceptional. Our room was spotless, Bettina (I may have her name wrong, apologies) made towel animals that my kids adored and were excited for every day. Yhara at privilege check in was incredibly helpful, getting us a master suite for the extra space with the kids. Our butler, Rosa, ensured we had dinner times at our preferred restaurants with the best times to eat with our kids. Adriàn was also incredibly helpful when we stopped by the butler desk. My kids loved them both and got so excited anytime they would stop and chat. Karina at Mike's makes the best coffees and remembered our orders. Novelo and Jose in the privilege lounge gave amazing service. I've never been to a resort that was as diligent about food allergies, having 2 dairy allergies in the family, I would come here again just for the peace of mind. Every bartender, server, maintenance staff, and alike were so friendly and really lifted the atmosphere. The upgrade to privilege was well worth it and I look forward to the next time we can visit. Great food, so many activities, clean resort, and fantastic employees. A true 5 star for families.
於 2026 年 2 月住了 7 晚

10/10 有夠讚

Andrew

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Everything was great! All areas were clean, amenities were great, staff were very nice and polite and the food was fantastic!
於 2026 年 2 月住了 5 晚

6/10 一般般

Tina M,Plainfield

親子旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:設施服務
Be prepared once you arrive, there are premier areas that you cannot use at the resort. Also, they told us that room service was avaliable for us to use anytime, but it was not. They asked us to attend a one hour seminar to try to sell us the premier access to the resort, they were extremely friendly upon our arrival, however that changed immediately once I declined to purchase anything. Paola working at the beach restaurant is the RUDEST employee here, the food was good here but, we never went back because we never wanted to deal with her ignorance. The staff servers at the other restaurants are there to do their job, not personable at all and sometimes treated us as we were a bother whenever we asked a question or for something we needed. However, Karina and the other ladies at the Cofee shop were amazing, so kudos to them. I would not stay here again. It was not bad but it wasn't great. Wish I left here with an amazing experience to recommend this resort.
於 2026 年 2 月住了 5 晚

10/10 有夠讚

Scott

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Clean, staff was very friendly
於 2026 年 2 月住了 6 晚

6/10 一般般

Douglas E

情侶出遊
喜歡:整潔度
不喜歡:設施服務
Staff were very friendly and the buffet offered a lot of selection each day. We had to make a couple of calls about the room cleaning/ servicing and a noisy air conditioner. Getting a chair poolside or beach was impossible unless you got out before sunrise and claimed your spot with a towel. The special restaurants require you to line up at 8:30 in the morning to get a spot … unless you pay for premium. A couple of other cost cutting measures included the crepe restaurant only open 4 hours a day and the ice cream parlour was only open late afternoon and evening. As long as you like loud dance music from 11 - 6 El Beso is the place for you. The other pools were pretty much the same volume and there wasn’t much for actual beach front that wasn’t taken up by the reclining beds but again, only for privilege access. Not a terrible stay but certainly not a feeling of everything being taken care of. I will look around a bit more before doing another Cancun all-inclusive
於 2026 年 2 月住了 7 晚

2/10 很糟糕

Victor Rayado

喜歡:設施服務和住宿環境和硬體
Many reasons: 1. We said before our stay that we were there to celebrate our anniversary and in the day there was nothing special they did for us. And we show they did it for other customers. 2. The bars consistently missed one or the other ingredient for the mix and almost never made the drink they said they would. Same with true food. In the fine dining menu they listed ingredients that did not show up on the plates. 3. My wife was pregnant and there was little willingness from some staff members to help her or get her a non alcoholic beer. In general some staff members just seemed to be angry or in a bad mood. They kept forgetting our orders or reservations. A disaster if one considers this is a 5 star hotel with fine dining restaurants.
於 2026 年 2 月住了 7 晚

8/10 不錯哦

Shameka

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
The staff were nice all the time they were helpful. My boyfriend and I were so surprised that they upgraded out because it was our anniversary and we were very thankful for. They always did a great job of making sure the hotel was clean, and when we wanted our room clean they did a good job. But when you wanted to go to the pool it was cool. The food was oh ok it was sometime was very sweet or grace's. When you want to the beach there was a lot of people that keep on asking to sale things. But the beach was gorgeous to look at. Also, when we booked an extension they didn’t tell us it would be an extra cost when the people picked us up. Their alcohol was good but sometimes tastes like it was artificial. There bowling was good it was nice a clean and if your lane was down they right away, fixed it. They had good live music at the night time.
於 2026 年 2 月住了 7 晚