The place is so nice and relaxing! We did the in Villa dining, spa, pool, deep sea fishing and the chef cooked it for us. The staff is truly amazing The airport shuttle is fabulous and so prompt and easy
Only cons is check in with Diana so condescending and no upgrades as stated by Expedia and everything closes at 10pm
If you are looking for a relaxing chill place that you will go to your room early this is for you!
Delilah
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Ermias
親子旅遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I like how the kids pool and the adults pool was close enough which enables the adults to watch over their kids while having fun. I wish there was more resturants on the facility. The kids club is the best i have seen so far and the staff at the kids club are so amazing!!!
Ermias
於 2025 年 7 月住了 6 晚
8/10 不錯哦
Arlene Trudy,Pittsburgh
家庭旅遊
2025 年 7 月 24 日
喜歡:整潔度、員工素質和住宿環境和硬體
Not much to do at night
Arlene Trudy
於 2025 年 7 月住了 7 晚
6/10 一般般
Diana
2025 年 7 月 24 日
喜歡:員工素質
Not too many option for food . Breakfast is not the best . I really think they should work on their food quality and option as it was not that good
Diana
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Francisco M
親子旅遊
2025 年 7 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The support staff is what makes a resort great, and the Grand Residences has an abundance of this human resource. Special thanks to Jane M. and Horacio B. for making our vacation enjoyable and memorable. See you both next time.
Francisco M
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Simon
商務旅客
2025 年 7 月 22 日
喜歡:整潔度和員工素質
.
Simon
於 2025 年 7 月住了 8 晚
10/10 有夠讚
REBECA A
家庭旅遊
2025 年 7 月 20 日
喜歡:整潔度、員工素質和住宿環境和硬體
I love my staying! The staff is very friendly and polite. Specially my concierge Ms Melissa. The transportation service from and to the airport was excellent, the driver Mr. Elias is wonderful and very professional. I recommend this hotel 100%. Very happy with my staying.
REBECA A
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Anochili
2025 年 7 月 20 日
Beautiful scenery
Anochili
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Franklin A
家庭旅遊
2025 年 7 月 17 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My family and I had a great experience at the Grand Residences, the place, and people were great very professional and pleasant. The only bad thing was the limited transportation since you need a taxi to go out the hotel to puerto Morales that is less than 5 minutes away., but great hotel overall
Franklin A
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Heather Eve
家庭旅遊
2025 年 7 月 14 日
喜歡:整潔度、設施服務和住宿環境和硬體
Gracia, Mishel Josmar, Jesús were absolutely amazing along with all of the other staff - everyone was so kind, smiley & were trying so hard to please all guests!
Heather Eve
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Jessica
家庭旅遊
2025 年 7 月 13 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely beautiful!
Jessica
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Ingrid
情侶出遊
2025 年 7 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We were looking for an all inclusive that did not feel like it was “mass produced”. The attention to detail and food and cleanliness was excellent. The staff are amazing (shout out to Gustavo (concierge), Carlos and Emilio (indoor wait staff) and Kevin (outdoor waitstaff). If you are looking for big, loud with lots of night life - this is not for you …. But we were looking for a peaceful week away and had plenty of options if we were interested in getting out of our pool chairs. Highly recommend.
Ingrid
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Abby
情侶出遊
2025 年 7 月 10 日
喜歡:整潔度、設施服務和住宿環境和硬體
Amazing property, staff, & food. Very quiet resort, with little to no evening entertainment options
Abby
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Rajesh,Chaguanas
家庭旅遊
2025 年 7 月 8 日
喜歡:整潔度、設施服務和住宿環境和硬體
Staff very welcoming
Food very tasty
Room very comfortable
Drinks wide variety
10/10
Rajesh
於 2025 年 7 月住了 5 晚
8/10 不錯哦
Ofelia
2025 年 7 月 7 日
Ofelia
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Georgia K
2025 年 7 月 7 日
喜歡:整潔度、設施服務和住宿環境和硬體
The customer service and hospitality was top-notch! Our conceriege, Liza, was extremely helpful - made our dinner reservations and reminded us daily. We enjoyed the cleanliness of the entire resort and the peaceful laidback atmosphere. Just a quick 5-7 min taxi ride to the Puerto Morelos town square where you can walk among the shops, enjoy ice cream, and do some souvenir shopping.
Georgia K
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Barth
家庭旅遊
2025 年 7 月 6 日
喜歡:整潔度、設施服務和住宿環境和硬體
Great
Barth
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Roseline
2025 年 7 月 5 日
Roseline
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Edna Echevarria
家庭旅遊
2025 年 7 月 2 日
喜歡:整潔度、設施服務和住宿環境和硬體
Wonderful customer service and attention to details. The food was authentic and the drinks were excellent. This is a great place when you're looking for a high-quality, relaxing vacation without all the noise.
Edna Echevarria
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Penny
親子旅遊
2025 年 7 月 2 日
喜歡:整潔度、設施服務和住宿環境和硬體
We stayed for a week with a small group to celebrate a 40 birthday. We travelled with a toddler and a baby. Our toddler had an amazing time. The rooms were very comfortable and large. We had a master suite and junior suite for our group. Both rooms were really spacious and pretty soundproof. The cleaning staff did an amazing job cleaning the rooms and turndown service would do a second evening clean which was super helpful with kids. Breakfast and lunch onsite do not require reservations but dinner required reservations daily. There were only two restaurants to choose from for dinner and the two onsite restaurants just changed their menus daily and there would be two of the following BBQ, French, Italian, international and Mexican. The third onsite restaurant was open by the pool on the beach area for lunch. The resort is very small but perfect for families with small kids. There isn’t much to do except visit the pool, beach or eat.
The onsite beach area is pretty small and there was a lot of sea moss but the truck was continuously going back and forth cleaning it. There is a nicer beach not far from the resort that didn’t have the seamoss. We took a trip into the town one day and visited Crococun zoo which the kids really enjoyed. The town has many nice restaurants and we visited Taninos Restaurant that was about a 10 minute cab ride for about $10. I would definitely bring bug spray if going into the town. Mosquitos were biting us nonstop.
Penny
於 2025 年 6 月住了 6 晚
10/10 有夠讚
Urick George
2025 年 6 月 27 日
喜歡:整潔度、員工素質和住宿環境和硬體
This trip was fantastic. The staff was all incredibly friendly and helpful, which made the experience feel even more authentic. Everyone went out of their way to make sure we were comfortable and happy. The food was really good, too—lots of variety and fresh options every day. Even with some sargassum in the water, we still had a great time and enjoyed the beach and pools. I would return to this resort again. It was one of the best vacations we’ve had!
Urick George
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Vinh Phat,Cambridge
2025 年 6 月 23 日
喜歡:整潔度和員工素質
Vinh Phat
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Crystal
親子旅遊
2025 年 6 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff at Grand Residences looked after us from start to finish. It was so nice to have transportation arranged to and from the hotel, in lovely black SUVs. The room had a large crib for my toddler, with an adorable baby shark and baby blanket inside. The highlight, though, was our food experience. My little one has several food allergies, and they kindly prepared his food on a separate grill. One day I forgot to tell the waiter about his allergies, but Abel at Heaven Grill remembered us from the day before and told his coworker. I appreciate the team for making this trip an easy, stress free getaway.