"Krystal Cancun Hotel had an Excellent, Safe location for my family Stay. All the Staff greeted us with Smiles and we're friendly. Breakfast was good and had plenty of variety. Only but is rooms need upgrade. Beds were little hard, pillows not comfortable, furniture old, AC was great. Restroom had only one slide door on top tub. Not safe, water came out of that slide door I asked for curtain instead they don't carry that. Water faucet was loose. We were family of 4 every day housekeeping would leave 3 towels. I had to request every single day. Noticed when we enjoyed pool they only also allowed only 3 towels per family so this verified to me it's only a 3 towel limit a day. Other than that housekeeping did good job cleaning room every day. Staff was open 24 hrs daily. Hotel staff through what I saw through my view at balcony always cleaning outside as inside. Hotel was a 3 Star for me. Little upgrades, Great Service Ammenities will upgrade to 5 Stars. Want to Thank Mario from Breakfast, Greeter Julio with cute little hat, I dont want to get name wrong I think Delia or Dania Front desk very Courteous, Elvia Housekeeping out of never leaving enough towels She did an Excellent Cleaning Service on our Stay from June 3-10. Thank you Krystal Cancun for your Hospitality."
