Empire Hotel Group Greenvale hotels

"Good customer service."

"The Warwick hotel needs new mattresses and new pillows. The ac system doesn't seem to allow for guest regulation."

"The stay and hotel itself were great, but the staff is really what took it to the next level. Everyone single team member we encountered were extremely hospitable and helpful. Would happily stay here again. "

"We had an excellent time at your hotel. While many hotels have nice rooms, good locations, many services, what stands out at this hotel are the employees. Every one of them acted as if we were the only visitors they had at the time of conversation - always going the extra yard to suggest taking an umbrella, stopping by the bar for a glass of wine in the evening, suggesting the best way to get somewhere. I want to especially note Ariana - the front desk manager. She remembered our names two days after our first introduction and was just the most personable person I have ever met in a hotel. I would go back there just because she is there. Thank you for a wonderful weekend in New York!"

"Clean and friendly "

"Only stayed for one night but location it’s prime close to everything and couple subway routes to take to easy access to different part of the city. Now for the room it was clean and very spacious. Definitely will be staying here next time I’m in NYC "

"Mattress was very uncomfortable. "

"Great building and the staff were excellent, but outside the building were many construction projects and other temporary work leading to a lot of noise. In the future, hopefully it clears up. "

"Location is amazing. Hotel lobby is beautiful. Staff was friendly and receptive. Would definitely recommend this hotel! "