Residences in Europe

"The good: - Excellent location to get to all major attractions walking or via tube. (tip - there is a bus that goes from outside the hotel to St. Pancras station. Easier that navigating multiple staircases on the tube with suitcases) - Large rooms - Two large lounges with workstations and lots of seating and one has a coffee/tea/latte machine - A washer and dryer for guest use (one set and first come first serve but still handy) - I had two maintenance requests which were addressed quickly - Could cast from phone (Netflix) to TV Areas for improvement: - Furnishings and finishes are older and simple. If you are a 'Four Seasons' type, this isn't for you. - Some may find the area too busy. There was a protest at Trafalgar Square during my stay which required some rerouting. Overall I would stay again given the location and price. "

"Loved every moment of our stay"

"The room was lovely and clean. The staff were ever so friendly and the breakfast offered a wide range of food which was absolutely delicious. "

"This is my go to hotel when staying in Manchester due to being central plus a very elegant hotel. Rooms reflect the standard expected for a 4 star hotel but Junior suites plus are very good value and worth the additional cost. Only gripe is that I ran out of phone in the bar lounge and needed to charge my phone due to messages from the USA but was told that I had to leave my phone behind reception...unattended as they could not supply a lead or a plug adaptor to charge as I enjoy my drink. I went to reception and was met with three guys who confirmed but no empathy when I stated that I could not leave my phone unattended. Thankfully a very attentive FOH team member called Katie who heard the situation and offered a phone adaptor and resolved the issue. Minor thing to read but important to me and quite annoying when a charger is way less than the drinks I put on a tab! Katie is a great example of what real hospitality is about!"

"Oh my word this hotels communication is out of this world the service is top notch the hotel is too beautiful the bathroom at the entrance is too nice i took cute pictures inside too I have asked to check in early & they allowed us it was my friends birthday there was a small nice when I say nice too delicious piece of cake and a card my goodness cake was too good that I myself wanted to eat it all up the atmosphere when you come in is just too phenomenal there was a guy at the reception first first guy who deals with us when we walk in his name was Bushar I think oh my word I forgot his name he was so brilliant and gentle and they were just tooooo friendly in a long time of going to hotels by far they made it soo nice for us that we were too tired to even go explore the SPA I regret I owe myself one visit to this beautiful Edwardian hotel the morning we had room service and the breakfast was of course fine you never go wrong with English is just that they could do better & make it more nicer that English English breakfast like the ones at the pub they hit really good but all in all service was good our room was up could see other buildings through the glass big big window they allowed us to decorate the room with balloons as it was a surprise for my friend mind you we were exhausted asked to check out later gave us till 1 we overslept in the hotel 😭that’s how nice it was they were too lovely lady who assisted was like just stay till 1 only red flag is the parking is 5min"

"Stunning room, very clean and extremely comfy bed. The staff were amazing & went the extra mile. I will be recommending to all my family & friends - thank you Alan team!"

"Lovely spacious, clean room. Good level of soundproofing, no noise from surrounding rooms. Excellent location 6mins walk from Covent Garden Tube Station & 5 mins from the Adelphi Theatre. Breakfast was good, attentive staff and the usual cooked and continental options"

"Great"

"Great space, WIFI, service, gym, pool, bar, ping pong table"