Find hotels in Colonia Electricista, Isla Mujeres

"Hard Rock Cancun had the best infinity pool overlooking the ocean I have been to. It also had two large swim up bars stocked with high end liquor. Staff was great. Food was fine. The rooms are dated with no storage but they are shutting down for full renovations. The lobby was fun with bars, seating and memorabilia but it didn’t feel like a beach resort. "

"Everyone was so nice!! We had such a fun vacation. Carlos in the lounge area was so sweet and made our time there extra special! The food was also really really good. "

"Nice resort with excellent food and service"

"Beach and pools were great, staff were very kind and friendly, only complaint was the steak house . Reason being you have to make a reservation and it was the worst of all 7 restaurants, steak was completely raw and sides overcooked but besides this 1 restaurant experience, it was great "

"Ocean view is beautiful and it overlooks the pool"

"I brought my daughter here for her 2nd birthday and first I’ll say I do like the kiddie area and the slides that was fun for my daughter. But as far as the property the main pool area kids pool is dirty and molded and needed to be remodeled. The staff was horrible and they are racist to black people so please be aware. When making reservations at night they would tell us they have no buzzer but then give a buzzer to a Hispanic family 5 mins later and they did this multiple times and to other black people and then tell us it’s a 2 and 1/2 hour wait. Not a true all inclusive they charge $10 for room service and you can only get 1 appetizer 1 entree and a dessert. Unless you pay another $10 and order again. The food in the buffet runs out very fast and they don’t bring more out. My husband had a slip and fall in buffet area and ripped his pants doing the splits and had a swollen knee. They wouldn’t accommodate us. And lied and said they would upgrade our room and then when I went downstairs the manager said he didn’t know anything about it and couldn’t help us. I will never stay here again. BE AWARE!"

"Staff was very helpful."

"No we have sity"

"Check in was great especially Brenda at the front desk. She’s very accommodating. Room was very nice with an ocean view. Liz, Nelson, and Angelo at the restaurant and Allan at the bar were great. We were disappoint with the following reasons: 1. We didn’t get housekeeping service after our first night despite having the sign that said between 8am-3pm. We came back at 4pm and ended up asking for fresh towels. 2. Some towels smelled damp. 3. We asked for dental kits during the evening but it did not come. We had to request again the next day. 4. No laundry bag given to put our wet clothes and asked for plastic bag instead and was given 2. When asked for more since it was small, staff said they can only provide 2. Given that we paid a lot. 5. Restaurant reservations. We stayed for 5 nights and can only book 2 reservations. I asked front desk and they said to just ask the staff at the restaurant for walk ins. Went to 2 restaurants and they don’t allow walk ins. When I told front desk, they sent me the next day to the staff that manage the app. When I talked to the person, they told me to come back the next day. I just decided that there’s no point coming back since we are leaving the next day. We were very disappointed that my friends and I weren’t able to have dinner together in one of the restaurants since we only have 2 nights altogether. "