西倫敦Spa 飯店，旅行前必看！

「The room met expectations good bed, good pillows, restful sleep. The connection to terminal five is extremely convenient. The restaurant has reasonably good food, but the service was completely overwhelmed by an unfortunate swarm of passengers thrown off of a canceled flight.」

「As schedule changed,we want to change the last checkout date and switch to another date,but they don’t agree」

「A Fabulous Stay at Hyatt Regency London Olympia! Our stay at the Hyatt Regency London Olympia was absolutely fabulous from beginning to end! From the moment we stepped out of our Uber, we were greeted by Dan, the bellman, who was incredibly helpful and attentive throughout our stay. He immediately assisted us with our luggage and took the time to share information about nearby restaurants, shopping, and the convenience of Westfield London. The hotel’s location is truly exceptional! Situated...

「房间比较小比较旧，前台工作人员很热情」

「Wifi connection is slow, and often break line, not happy experience!」

「Fantastic location for Richmond and the river, A short walk into Richmond, so perfect for just getting out and about and enjoying what Richmond has to offer.」

「An Absolute Masterclass in Luxury and Hospitality – Faultless! From the moment our vehicle pulled up to the entrance, we knew we were in for an extraordinary stay. This property doesn’t just hold a five-star rating; it sets a completely new benchmark for what luxury hospitality should be. The Service: Phenomenal from start to finish. The staff possess that rare, intuitive ability to anticipate your needs before you even realise them yourself. Every team member we encountered—from the front desk...

「在我們於倫敦旅遊的日子，共住了12天 接待處職員Helen 友善和藹可親， 雖然生日未能夠升等，但是也送來生日卡給小點心。謝謝她的關顧！ 酒店的優點，距離地鐵站很近，行兩三分鐘就到，位置非常方便。 需要改善的地方，住了12天 ，早餐一點也沒有改變，後期已經不想下去食早餐了！ 有時還需要排隊等位置。 **房間 清潔 馬虎 1，留下清潔布在洗手間盤上 2，把枕頭套留在桌上 3，沒有更換及清潔水杯 4，沒有加添茶包及咖啡 5，沒有添上浴巾，打電話落台前冇人接聽 要親自落去才找到人 6， 酒店告知是每天更換床單 告訴前台隔天更換便可，但是經常沒有 更換，這點令人很失望！ 7， 前台電話 永遠沒有人接聽！住了12天嘗 試過三四次 想致電前台。但是也沒有人 接聽電話？！ 總括來說，這也是一間方便的酒店 希望能夠改善一些 小問題 令到住客 住得更方便舒適。」

「The staff are nice, facilitated early check-in and late check out」