Wifi connection is slow, and often break line, not happy experience!
K Hoikkala
4/10 不太好
James,OTTERY ST MARY
2024年4月24日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Dated - a far cry from the days of when this was a Waldorf brand hotel.. ordinary food, dated and worn out.. unreal that there is a charge to use the pool. Staff were nice.
James
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Navotha
團體旅遊, 家庭旅遊, 親子旅遊
2024年4月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Extremely satisfied by the service provided by staff for my cousins wedding reception. Great hotel, highly recommend.
Navotha
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Aran
情侶出遊
2024年3月29日
喜歡:員工素質和住宿環境和硬體
Lovely room with a beautiful view
Aran
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Myles
情侶出遊
2024年3月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff very friendly and helpful. Especially the Night Manager, who went "above snd beyond" to help me with a problem with extensive bird mess on our car (not picked up at the hotel). So at 11 pm he willingly brought cleaning materials and helped get rid of the worst, before paintwork was damaged. Exceptional level of service. Reception clerks very friendly and helpful.
Myles
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Malcolm
情侶出遊
2024年3月8日
喜歡:整潔度和設施服務
Hotel and Staff were Fantastic.
Malcolm
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Daniel
2024年3月1日
喜歡:整潔度、員工素質和住宿環境和硬體
Daniel
於 2024 年 2 月住了 1 晚
10/10 有夠讚
Etta
情侶出遊
2024年2月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was lovely
Etta
於 2024 年 1 月住了 2 晚
8/10 不錯哦
Rachel
家庭旅遊, 親子旅遊
2024年2月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
On arrival the staff were very welcoming and friendly the check in was easy and without fuss. The room was lovely and spacious and beds really comfortable. I asked for different pillow due to being allergic to the feathered ones and they were brought to our room instantly. We only had breakfast at the hotel which was lovely and plenty of choice again the staff were very friendly, polite and helpful.
The let downs for us were there were a few minor dusty areas in the bedroom, the sink and surrounding tiles weren’t wiped down and the car park had a lot of litter, empty gas canisters and empty medicine bottles. These were picked up but were there for two days and when you have impressionable children with you asking why they where there it’s not a good look when your paying over £800 for three nights. Also there were groups of teens in cars playing music in the car park and again not what I would expect for the price we paid.
Also a big let down for us is the use of the swimming pool. This is one of the reasons why we booked this hotel but it wasn’t made clear until after we the free cancellation date that the children or under 18’s were unable to use the pool. It previously stated that no under 18’s were allowed in the spa but it wasn’t clear that the pool was part of the spa.
Over all we would stay again but maybe not with the children
Rachel
於 2024 年 2 月住了 3 晚
10/10 有夠讚
Hayrettin Hakan
家庭旅遊
2024年2月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
What a fantastic experience! We stayed there overnight for a wedding. Staff was brilliant, they went above and beyond to make sure our stay was problem free. The process was incredibly smooth before during and after check-in. We would definitely go back as a family for our weekend trips away. Thank you to all staff at reception of Hilton Syon Park! You are stars!!