Find Family Hotels in Playa del Carmen

"Nice place. Well maintained Ed. Lots of pools and access to beach. Sooo many vendors and salesman at beach. "

"Excellent hotel"

"We had initially booked at Aldea Thai and when we got there they had changed the room from what we had booked and the place just honestly is a dump. They did provide a complete refund and we made our way to the Wyndham. Phew! What a refreshing choice! We will stay here any time we are in PDC from this point on. The price was fair and the resort and amenities were pristinely clean. Service was excellent and the staff who checked us in provided us a free upgrade for our troubles, which they had nothing to do with. High praise for this property and its staff! "

"The resort offers an exceptional experience, highlighted by its prime location, natural surroundings, and abundant wildlife, including monkeys that frequent guest balconies, as well as a beautiful lagoon and beach. However, I would like to bring to your attention an observation regarding the restaurant service team. Specifically, the server who was attending our table at the begining of our dtay(he was exemplery) was reassigned to the VIP section, resulting in a noticeable decline in service quality. It appears that some team members could benefit from further training in active listening, proactivity, and attentiveness. As repeat guests, we noted a discernible difference in service standards during this visit compared to our previous stays."

"There is no airport shuttle provided by the resort, however on their site they have a link to book with a trusted company. Pickup was smooth, took a little time waiting around but it was no issue! My husband and I booked a private shuttle for just us two. It was a smooth 30 min ride from the airport The staff were all helpful, beautiful, friendly people looking to help make our stay comfortable Our room was a 10/10. Very clean and beautiful modern style. We had a swim up room with was nice but not as I expected since they were renovating areas of the resort near the room. The tv was a nice size and comfortable enough for my husband and I to even put something on Netflix and relax and lay down. Wow, the wildlife on the resort was my favorite. Coati run this place. We even saw a monkey! I am a fan of Mexican food so I was disappointed to find there were more American cuisine options in the buffet than anything else. There was a nice variety of things in the buffet though. There are also other food spots around like a sports bar and a poolside fast food spot. Even an ice cream parlor. The dine in restaurants were a much nicer option once we made reservations. It’s all included which was nice. There were plenty of restaurants to choose from. The resort was big with lots of areas to lounge. The beach was nice too but the pools definitely dominate. When we were there they were doing renovations so keep that in mind. It didn’t affect our stay really. "

"Clean room"

"Two pools for that kind size hotel were not enough and not enough sits around the pools"

"My friend and I stayed for 4 nights, which felt like the perfect amount of time. The rooms were clean and spacious, the grounds were easy to navigate, and the staff were very friendly and helpful. Most restaurants didn’t require reservations (except Teppanyaki), and the food was very good—especially the International restaurant and the taco bar by the pool. One restaurant was closed during our stay, which was a bit unfortunate. The resort caters more to an older crowd, but you can easily take a quick cart ride to the neighboring all-ages resort if you want a livelier atmosphere. The only downside was the beach, which had a lot of sargassum and a strong smell."

"Lots to do. 6 days felt too short. Disappointed in water slide area. And poor communication about bus times to parks. "