Find Luxury Hotels in Normandy Isle, FL

"I’ve always loved this hotel. It was perfect for my family.. until this recent trip. The front desk staff (Cory) was very aloof - when I said hi, he looked at his screen and said “how could I help?” - definitely not the vibe I want or expect when we’re paying this much. Then I missed to give the bellhop our ticket (I noticed within 20 minutes and went back downstairs), this man scolded me and said “yes! We need this! If not, how can we get your bags to you?!… they’ll bring it up and you can give him something”. Did not like that interaction whatsoever. The housekeeper Darlene, was such a delight!! Aside from the staff; their infinity pool was changed to an adult-only pool, their kids splash pad was removed, and they now have a valet-only option for parking which was $80 a night. Their website no longer shows the splash pad, but it does still include self-parking and doesn’t mention the pool being adult only. While there is another pool, my kids loved this one in the past. To top it off, on our last day, they closed the kids pool early (3pm) due to an event. Completely unacceptable. Definitely won’t be back. "

"Great value hotel at the airport, beds are comfortable and room size is more than adequate. Bathroom could use refurbishing but overall a fine stay."

" The room had visible mold and an unpleasant odor. I reported the issue during my stay, but the hotel did not offer a room change or any resolution. Due to the unsanitary conditions and lack of action, I was left with no choice but to proceed with a dispute."

"I will be back"

"will stay again "

"Clean room, great staff, fantastic pools"

"elevator did not work. Noisy till 2am and starting at 5am."

"No elevator we had to walk our luggage up "

"Staff was great and we loved the pool and Raos"