「We check-in at late night, there’s only one security guard seat on a chair and no one work on the front desk. The security guard had to wake up the receptionist. He was not welcome at all and carry a bad mood while he was helping us to check-in. We booked a king size bedroom online but the receptionist gave us a room with 2queens size bed without telling us the king size bedroom were full. When I call the front desk to switch the room, it was the security guard informed us this bad news without...
「The rooms are very modern. The floor to ceiling window gives a great view since we were on the 16th floor. Had minor issue with room temp but they fixed it immediately. Wasn’t a big fan of using a tablet to control the tv and lights tho 」
「Overall is good in hardwares for this level of hotel with such prices. However, when compared with my previous hotel in disneyworld, their services are not as good as the other with its price is lower. 」
「I’ve stayed onsite with Universal many times in various properties but never stayed at Sapphire falls until recently - the hotel was immaculate,rooms well sized,comfortable beds,great facilities and upon check in we had a complimentary upgrade to a suite - which was just fantastic!」
