Riviera Maya 5 Stars Hotels

"This property was relatively nice, especially the family selection option. With family selection we had access to private check-in, her own private pool area with in my opinion the best food and service in the entire resort, and our own private beach area with access to the adults only beach, which had an incredible lunch buffet. Cantina was definitely in our opinion the nicest of the grand Palladium resorts. What was lacking was creativity with drinks, and their version of premium alcohol was not the same is not the same version of our idea of premium alcohol. Wednesday staying at family selection you have a butler, which was very nice. They took care of all of our dinner reservations made sure that we had a stocked mini fridge and even made the sweetest balloon animal bubble bath for our son. We stayed in villa 48 which had great access to both the beach the pool and the lobby. Keep your eyes peeled for the wildlife! If you take a walk in the morning you might get lucky enough to see the spider monkeys hanging out near the Cantina lobby. You will find Koti’s and capybara‘s just hanging out all over the property, which is very cool!"

"Los baños están sucios "

"A beautiful resort with nice design and a local touch that makes it one of kind. Very big but with many different sections and a good choice of restaurants "

"I rarely leave reviews, but I truly wish someone had warned me. Our “welcome gift” turned into a $1,400 upsell just to access parts of the all-inclusive resort. Nowhere was it clearly explained that these amenities required an upgrade. This upgrade was also supposed to include a butler, yet we never met or heard from this person our entire stay. Yes, the property is large and beautiful, but the lack of signage and helpful staff made it frustrating to navigate. We got lost multiple times, and even a staff member trying to help us had to call for directions. The food was very underwhelming. Every buffet felt exactly the same, and even the wedding we attended had food identical to the buffets. The bride also struggled with poor coordination from her wedding planner, and the wedding party lost about 3.5 hours of scheduled time due to disorganization. Customer service was disappointing. Staff rarely greeted guests, avoided eye contact, and basic hospitality like a smile or a simple hello was missing. Housekeeping only serviced our room once during our 4-day stay, which was right after check-in. Checkout was just as cold. No one asked about our stay or thanked us, but they were quick to push a timeshare presentation. Overall, this resort seems to rely on its size rather than service or quality. The food felt mass-produced and the customer service did not match the price. Would not recommend!!!!"

"Great adult only, relaxing place to stay."

"Everything tasted delicious and many food options."

"Always easy to point out the negatives, but they are limited. Often out of pool towels, the ultra all inclusive has some odd exclusions. Just charge a bit more and include everything. Could use pool or beach attendants to avoid people reserving chairs. Cheapens the experience. Invest in big ice cubes for evening cocktails That said, the staff are great. Resort is beautiful. Great location. Food and drink are great. A mix of fun and high end cocktails. Cater very well to allergies. Peaceful, elegant, clean and quiet. Definitely go to this resort as one of the best (if not the best) in Tulum or Mayan Riviera."