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Casa Malca

5.0 star property
Luxury Tulum hotel connected to the convention center, 7-minute walk to Sian Ka'an Biosphere Reserve

Choose dates to view prices

Photo gallery for Casa Malca

Reception
1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
Sundeck
Front of property
Indoor pool, outdoor pool, free cabanas, lifeguards on site
Casa Malca offers an upscale family-friendly experience near Sian Ka'an Biosphere Reserve. Enjoy massages at the spa, beach yoga sessions, and breakfast at two restaurants. The property includes free WiFi, self-parking, an art gallery, and access to a nature reserve.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Pet friendly
  • Gym
The current price is NT$12,191
NT$16,065 total
includes taxes & fees
Nov 3 - Nov 4

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Junior Suite, Garden View

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony or patio
Yard
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Beachfront

View from room

Junior Suite, Beachfront

Highlights

Furnished balcony or patio
Yard
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
  • 646 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Beachfront (Master)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, Beachfront (Master)

Highlights

Furnished balcony or patio
Yard
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
  • 1076 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)

IPod dock, books, MP3 dock, music library

Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)

Highlights

Furnished balcony or patio
Yard
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 2 Bathrooms, Garden View (Village)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Family Suite, 2 Bathrooms, Garden View (Village)

Highlights

Furnished balcony or patio
Yard
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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About the neighborhood

Map
Carretera Tulum-Boca Paila Km 9.5, Tulum, QROO, 77780

What's nearby

  • Tulum Beach - 1 min drive - 0.4 km
  • Ven a la Luz Sculpture - 5 min drive - 3.2 km
  • Playa Paraiso - 20 min drive - 11.3 km
  • Tulum Mayan Ruins - 27 min drive - 12.8 km
  • Gran Cenote - 38 min drive - 17.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 119 min drive

Restaurants

  • ‪Ilios | Greek restaurant in Tulum - ‬2 min drive
  • ‪ARCA - ‬2 min drive
  • ‪Secrets Tulum Beach Club - ‬2 min drive
  • ‪La Zebra Restaurant - ‬19 min walk
  • ‪La Taqueria - ‬8 min walk

About this property

Casa Malca

Luxury family-friendly hotel near Sian Ka'an Biosphere Reserve
Located close to Tulum Mayan Ruins, Casa Malca provides free cooked-to-order breakfast, a free daily manager's reception, and a terrace. With a beachfront location, beachfront dining, and free beach cabanas, this hotel is the perfect place to soak up some sun. Treat yourself to a deep-tissue massage, aromatherapy, or a body scrub at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Fusion cuisine. Yoga classes are offered at the health club; other things to do include beach yoga and volleyball. Free in-room WiFi is available to all guests, along with an art gallery on site and a garden.
Other perks at this hotel include:
  • An indoor pool and an outdoor pool, along with free cabanas and a lifeguard on site
  • Free self parking
  • Free bicycle rentals, a roundtrip airport shuttle (surcharge), and a free beach club on site
  • A front-desk safe, outdoor furniture, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 70 individually furnished rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with rainfall showers and designer toiletries
  • Furnished balconies or patios, wardrobes/closets, and separate sitting areas

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BE Destination Tulum

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NT$12,175 total
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics

Restaurants on site

  • Philosophy

Things to do

  • Art gallery
  • Beach volleyball
  • Beach yoga
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Children's pool
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Music library
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Winery release events

Family friendly

  • Beach toys
  • Children's games
  • Children's pool
  • Fenced pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Conference center (1,292 square feet of space)
  • Coworking space

Outdoors

  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a national park
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Fixed shower seat
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Magnifying mirror
  • No elevator
  • Smooth flooring in room
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • iPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 12:30 AM and 1:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per night
Service animals are welcome, and are exempt from fees
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 420 per vehicle (roundtrip, maximum occupancy 4)
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 12:30 AM and 1:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Malca Hotel Tulum
Casa Malca Hotel
Casa Malca Tulum
Casa Malca
Casa Malca Hotel
Casa Malca Tulum
Casa Malca Hotel Tulum

Frequently asked questions

Does Casa Malca have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

How much does it cost to stay at Casa Malca?

As of 2025/11/2, prices found for a 1-night stay for 2 adults at Casa Malca on 2025/11/3 start from NT$12,191, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Casa Malca pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 40 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Casa Malca?

Self parking is free at this property.

What time is check-in at Casa Malca?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 12:30 AM–1:00 PM for a fee.

What time is check-out at Casa Malca?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Casa Malca provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 420 per vehicle applies.

Where is Casa Malca located?

Located in Zona Hotelera, this beachfront hotel is on the boardwalk/promenade, 0.3 mi (0.6 km) from Sian Ka'an Biosphere Reserve, and within 9 mi (15 km) of Tulum Mayan Ruins and Gran Cenote. Xel-Há Park and Akumal Beach are also within 25 mi (40 km).

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Casa Malca Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 317 out of 424 reviews
Rating 8 - Good. 48 out of 424 reviews
Rating 6 - Okay. 30 out of 424 reviews
Rating 4 - Poor. 13 out of 424 reviews
Rating 2 - Terrible. 16 out of 424 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aira Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the staff to the hotel … everything was perfect. Loved their breakfast . Great food and restaurant
Stayed 1 night in Jul 2025

10/10 Excellent

shahbaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great service and overall Amazing experience!! Angel conceirage really helpful throughout our stay 10/10✨️
Stayed 3 nights in Aug 2025

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, with excepcional service and very neci design
Stayed 1 night in Dec 2024

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay!
Stayed 5 nights in Oct 2022

10/10 Excellent

AUBREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casa. Malca.

Awesome, great staff
Stayed 3 nights in Jan 2025

10/10 Excellent

Jorge Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Mar 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to spend some time to relax and enjoy !
Stayed 3 nights in Aug 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect and absolutely stunning! Me and my guests had the most amazing experience. Yvan and his staff gave 10 out of 10 customer service. On my way out I wanted to leave a few more tips to the staff and bell boys but my taxi was already waiting half an hour so I had to rush out. I had the best time, thank you so much for having us!
Stayed 4 nights in Apr 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Nov 2024

10/10 Excellent

Izabela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. A bit slow room service but outerwise excellent hotel.
Stayed 4 nights in Nov 2024

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing unique hotel with, stunning beach and great service
Stayed 3 nights in May 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of great art pieces and the hotel staff were very polite and professional.
Stayed 1 night in Jul 2022

10/10 Excellent

Lebsinay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Malca exceeded every expectation I had. The hotel is absolutely stunning and the art pieces are just exceptional. The staff offers the best hospitality I have experienced in my many trips to Mexico. I will be returning soon to Casa Malca!
Stayed 4 nights in Sep 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
The whole property is amazing. Staff was very friendly and accommodating to whatever we asked of them. The unique artwork really sets it apart from any other property that I have stayed at in the Caribbean.
Stayed 4 nights in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
omg amazing!!!! best place ever
Stayed 3 nights in Aug 2024

10/10 Excellent

William James

Liked: Cleanliness, staff & service, property conditions & facilities
Casa Malca is a truly unique hotel. Beautifully appointed with incredible art. The rooms are fantastic and the staff very warm, welcoming and helpful. I would highly recommend it for a stay in Tulum
Stayed 7 nights in Mar 2024

10/10 Excellent

Todd Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing, and everyone went above and beyond to make us feel welcome. The place was absolutely beautiful. A big thank you to Luis for the stunning photos and showing us around, and to Alejandro for the thoughtful birthday cake. The team at the restaurant made breakfast a wonderful experience, with outstanding service every day. We’re truly grateful for everything!
Stayed 2 nights in Oct 2024

6/10 Okay

ILANA

Liked: Cleanliness, property conditions & facilities
Rooms are very spacious and clean. Hotel is nice but very quiet, absolutely no vibe. Food is good at breakfast but the service is TERRIBLE…. Very slow. Second time at the hotel… most likely the last time.
Stayed 3 nights in Mar 2024

8/10 Good

Stephen James Booker

Liked: Cleanliness, staff & service, property conditions & facilities
I love it! But…………… it’s at the end of the strip, so it’s a longer walk to get to the center. Taxi drivers are everywhere, but they over charge tourists these crazy prices.
Stayed 4 nights in May 2023

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we walked in the property they made sure we were welcomed with a refreshing drink. We arrived at 11am and our room was ready with a beautiful welcome note for anniversary. Alejandro our server at the beach was always so attentive and went above and beyond to make our day pleasant. The breakfast that is included with the stay was full of pastries, fruit, appetizer and an entree. The staff at the beach, restaurant and lobby were always asking us what we needed. We went with our 10 month old baby and 4 year old daughter and they loved the pool, beach chairs, and all the art throughout the property. For sure it was an unique boutique hotel!! Will definitely recommend it to all our friends and family and will come back soon
Stayed 4 nights in Oct 2023

6/10 Okay

ANDREA

My 6 night stay was ok. I didn't love the hotel and found things to be cheap and tacky. It also smells of mold because they have all these old furnishings and rugs everywhere. The AC unit in my room, 203 smelled of mold. The water on the first day also taste like mold. The beach is nice and the breakfast was very good. They have a nice spa area that you can use for a fee and i had an experience of the lights being turned off on me and then a lame explanation from management like i was a child and didn't know how spa services go. I wouldn't stay again and i wouldn't pay as much as they charge to stay here.
Stayed 6 nights in Sep 2023

4/10 Poor

Shavonne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We stayed one night at casa Malca and arrived at 730 pm. Upon arrival it was pouring down rain and the grounds were really muddy. There is no cart service, so basically have to walk. It’s not too far of a walk but after a long plane ride, long drive and rain.. it would’ve been nice. Since we arrived so late we asked the gentleman at the front desk if we can have a late check out- he advised 1 pm would be the latest. We agreed. At about 1240 as my husband and i were packing up, the bellman, manager and the housekeeper came to our door. We advised that we were given late checkout for 1 pm and we were packing up our things. They then asked to enter the room to check the minibar- we agreed when he was done they just stayed in the room watching us pack up our stuff- to help with our bags. It was probably one of the worst experiences I’ve ever had at a hotel- let alone one that is not cheap. Just straight up rude. The hotel grounds are very nice and we did have an excellent experience at ambrosia. I just cannot get over the invasion of privacy- therefore will never go back. Also- lots of mosquitoes but that’s common during this time of year.
Stayed 1 night in Aug 2022

10/10 Excellent

Tanquil

Liked: Cleanliness, amenities, property conditions & facilities
The room was beyond our expectations! Perfect. The staff was amazing! The whole place was simply magical!
The beach outside our room
Hotel entrance
Stayed 4 nights in Oct 2025

8/10 Good

lisandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in Casa Malca , the hotel is clean and relaxing , the only thing to mention is the food in the hotel , it's really EXPENSIVE and the taste is just OK. But we had lunch and dinner at the hotel next to for half of the price and amazing food .
Stayed 4 nights in Aug 2025

10/10 Excellent

JORGE HUMBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service
Stayed 3 nights in Aug 2025