The overall vacation experience at the restaurants could have been wonderful, but the seating policy was extremely disappointing. We went as a group of 4 couples and were met with slow and non-accomodating hostess. Our request of seating together was simply ignored. Our seating were mostly 4-4 or 4-2-2, which significantly impacted your enjoyment.
For a Hyatt franchise, we expect good hospitality and flexibility. This issue must be corrected. It's hard to imagine returning to the facility for vacation.
Duke D.
於 2025 年 7 月住了 3 晚
10/10 有夠讚
veronica
2025 年 8 月 6 日
喜歡:整潔度、員工素質和住宿環境和硬體
Everything here was excellent
veronica
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Brendin Michael
情侶出遊
2025 年 8 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
3rd stay here. Fantastic facility.
Brendin Michael
於 2025 年 8 月住了 4 晚
10/10 有夠讚
David Eliseo
家庭旅遊
2025 年 8 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelente servicio, instalaciones y comida
David Eliseo
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Estela
團體旅遊, 家庭旅遊
2025 年 8 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Every member of the Maroma team is so attentive, they go above and beyond to make every moment special.
Estela
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Karla,Chicago
情侶出遊
2025 年 8 月 4 日
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was great. I highly recommend it. Food was delicious, staff was attentive to detail, place was clean and beautiful, and the bar had many options and good alcohol to pick from. It is a great place for a romantic weekend, girls’ trip, or just to get away with sophistication.
Karla
於 2025 年 8 月住了 3 晚
10/10 有夠讚
Deborah Holder
團體旅遊
2025 年 8 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Entertainment was excellent. Again I have to mention the staff- attentive, professional, courteous, go the extra mile to make sure your stay is excellent.
Deborah Holder
於 2025 年 7 月住了 7 晚
10/10 有夠讚
Nancy,Merida
情侶出遊, 家庭旅遊
2025 年 8 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
El único detalle es un desnivel que hay en la habitación, te advierten de esta situación pero al estar despertado fui a abrir la cortina y al regresar a mi cama tropezó con el escalón y sufrí una caída. Nada grave pero si me asusté mucho.
Nancy
於 2025 年 8 月住了 2 晚
6/10 一般般
Daniel Carl
情侶出遊
2025 年 8 月 4 日
喜歡:整潔度、員工素質和住宿環境和硬體
Overall, not a bad experience. Service staff were incredible. Food was mediocre and seemed to be penny pinching quite a bit. There are also hidden up charges throughout the whole experience.
The biggest negative was the pushy sales person at check in. We were pushed into a “breakfast presentation” with no tiger details even when asked. We were offered $500 credit at the spa for attending. Turns out, they just reorganize the bill to only give a small discount from original price. The presentation was a sales pitch on their scheme similar to a time share. We tried to leave multiple times when things got pushy. It took around 3 hours of our vacation time. When we walked out to leave, I had a quick work call to make. They saw the opportunity to corner my wife and continue their high pressure sales on her which made her very uncomfortable. The whole shady sales experience was enough to leave a bad taste in our mouth. We will not be returning to any Hyatt resort again. From further research, all Hyatt resorts behave the same.
Daniel Carl
於 2025 年 7 月住了 8 晚
10/10 有夠讚
Jenna Rene,Tomball
2025 年 8 月 3 日
喜歡:整潔度、員工素質和住宿環境和硬體
Food was
Jenna Rene
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Justin Lee
情侶出遊, 團體旅遊
2025 年 8 月 2 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel and staff is incredible.
Justin Lee
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Canan,howard beach
家庭旅遊
2025 年 8 月 2 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Resort was beautiful as always, I’ve been here before and the service is above and beyond. I will definitely be back, love Mexico.
Canan
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Carl Bower
情侶出遊
2025 年 7 月 31 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The dining options were excellent. The property was well maintained and clean inside and out. My favorite thing was the staff. Always friendly and helpful, always. The person that helped us the most was our concierge Marco. Always smiling, greeting and helping. He made our stay for seven nights wonderful. I would recommend this getaway to anyone.
Carl Bower
於 2025 年 7 月住了 7 晚
8/10 不錯哦
John Christopher
情侶出遊
2025 年 7 月 29 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Inside property amazing all the staff are great and very attentive to your needs. The up selling of joining vaca club very unnecessary. I don’t need to be sold at and hour long breakfast and tour, for it. The amenities and grounds are excellent. Restaurants were amazing.
John Christopher
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Amy
團體旅遊, 家庭旅遊
2025 年 7 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful resort! Staff was amazing. Great food selection. Variety of activities throughout the day.
Amy
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Alejandro
情侶出遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing place!!
Alejandro
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Beau Edward
情侶出遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Only.complai t i have is the road into the property needs fixed, other than that we had an amazing time
Beau Edward
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Bryan
情侶出遊, 團體旅遊, 家庭旅遊
2025 年 7 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
One of best all-inclusive I’ve stay at. The staff and hospitality were unmatched. I’m looking forward to book around stay soon!
Bryan
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Sharayah
2025 年 7 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely loved my stay! While I was only there for two days (I flew in for my best friends wedding at the resort) it was such a lovely time!! It’s a beautiful resort, full of relaxation and delicious food (highly recommend the ribeye tacos). But the staff are what really makes the experience one of a kind and unforgettable! They are so friendly and eager to help and will go above and beyond for you. The rooms are stunning as well! I had a tropical view suite and it was stunning and so relaxing! I will most definitely be back next summer!
Sharayah
於 2025 年 7 月住了 2 晚
6/10 一般般
Edward
情侶出遊
2025 年 7 月 26 日
喜歡:整潔度和住宿環境和硬體
不喜歡:設施服務
We’ve been to many Hyatt resorts in Mexico and never will we come here again.
Upon arrival they tried to upsell us to a timeshare. When we said no thanks, they quickly rushed us out of the welcome area. And since then there were several situations where they try to upsell you.
Expedia granted us a VIP resort credit that the hotel would not honor. Total BS.
They wouldn’t let us leave the resort until we paid hundreds more- made us miss our transport and then had to scramble and get us a taxi to take us to the airport. They’re fault, at least they paid for the taxi. Food was ok at the restaurants- breakfast was awful. Many guests we talked to said the same thing. They use cheap alcohol even in the “preferred” bar.
They have only 2 pools and 1 swim up bar. Not enough seating at the pool. But they have a ton of weird shallow fountains that you can accidentally walk into.
Go literally anywhere else but here.
Edward
於 2025 年 7 月住了 4 晚
6/10 一般般
Wiliam Bart,Casa Grande
情侶出遊
2025 年 7 月 24 日
喜歡:員工素質、設施服務和住宿環境和硬體
I did nit like the high pressure sales job to buy a Hyatt Unlimited Vacation Club package. We sat through 4 hours of sales and bought a minimal package that was to get us one week back at this resort that we planned to give our son for hus honeymoon. We were lied to. The $6500 package is not good at most of their resorts unless you have a second week to trade for a 1 week stay.
Wiliam Bart
於 2025 年 1 月住了 7 晚
10/10 有夠讚
michelle
家庭旅遊
2025 年 7 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Outstanding staff, highly recommend.
michelle
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Thomas
情侶出遊
2025 年 7 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Customer service is over the top
Thomas
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Bryan
情侶出遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff and the resort is exceptional. We wanted to relax and have some fun and we got that and more. The resort was definitely 5 diamond worthy. From the check in with Mariela, my meeting with Mario and Karla, my concierge Roger and Hector, baggage and driver Alfredo and ofcourse the bartenders Ivan ar the beach bar, Leo, Argelio & team at the preffered club and Miguel at the pool cabana & room service everyone was very attentive and respectful, & I know I missed a few names. The resort had lots of activities and a good crowd. We loved the swimout pool suite and how private it all felt, great atmosphere. We would definitely come back.