Search Resorts in Yucatan Peninsula

"The"

"Stayed 3 nights with family. Poor food options and activities. The servers in the buffet are very hardworking however they looked overloaded with work. The bar in the main lobby need more training in costumer service. If they don’t see the tip on advance they will give you attitude. Sad, but we tried to avoid their service. "

"Great view. Great service"

" The cleanest , friendly , nice beach view from the room "

"This was overall an excellent resort. It was very clean including the rooms. Staff were very friendly. The check in experience was great! The food was delicious, plenty of restaurants/food selection at this resort. We had a great time. The reason for the 4 star and not a 5 star review: I tried to contact the hotel directly before attending to confirm our reservation as we booked through Expedia. I was only able to speak to a call centre and I was told there was absolutely no way for me to speak to someone at the hotel and that there was no way to confirm the reservation as I had booked through a third party. I thought this was bizarre and made me feel uneasy not knowing our reservation was confirmed with the hotel directly. Poolside drink service was slow and there were a couple occasions where we would order a drink and it didn't show (even with a tip). This was our Honeymoon, we received a card to bring to a restaurant of our choosing for a romantic dinner which included a bottle of wine. Our waiter began to go over the wine menu and we made a decision. We were then asked if the wine was to be charged to our room, we declined as we thought a bottle was included with our experience. We were provided with a bottle of the house wine which seemed redundant as we could just order as many glasses of house wine as we wanted. The overall dinner experience wasn't anything special. This resort was a bit too expensive for what it was. "

"Staff is not very nice or attentive they are not very welcoming especially up in the Chala. Also they do not upkeep the beach it defeats the purpose of getting a beachfront room or upgrading to enclave if they can’t even keep it clean other hotels at least attempt to clean it up a bit. During our stay the seaweed was just accumulating. Only one person stood out to us and his name is Isai he works at the steak restaurant."

"Absolutely awful, if you are not going all inclusive don’t bother as you are treated like a second class citizen. "

"Great place to stay"

"Travelled from Canada family of 5 . Clean rooms , could do better with the dust in areas like lamps etc . Goo was great . Front desk could be a little more helpful at the arrival , they point to you to a QR code instead for info about hotel. I speak fluent Spanish. Some front desk personnel were very dismissive about questions and point to at QR code. Also upon arrival they direct to you right away to the membership aspect of the hotel . Not something you want to be introduced to as you arrive or even a couple of days in . Hard to get them off your back about attending free breakfast and chat so you can get $150 coupon for tours . "