Find hotels in Riviera Maya, Playa del Carmen

"Beautiful resort with genuinely warm, attentive staff — but a few things prevented it from living up to its potential. The room was a real disappointment. For the price point, I expected better: it felt unclean, and the shower and toilet area were particularly off-putting. Check-in was also mishandled — no orientation was offered, and we only discovered the Excellence App by chance. A small but important note for scent-sensitive guests: the lobby diffusers are extremely powerful and may trigger headaches or migraines. On a high note, the resort handled my vegan dining experience thoughtfully. Every restaurant proactively identified the vegan in our group before seating us — a small gesture that made a genuine difference. That said, the vegan menu options and food labeling still have room to grow, particularly at Fiesta Night and The Kitchen breakfast buffet. Would I return? Not until the rooms are renovated. But the staff and overall atmosphere are genuinely special — and worth coming back for when the property catches up."

"This is an older resort but it is beautiful. Rooms are clean and comfortable. You are immersed in nature with the deer, Coatis and monkeys!! The resort never felt crowded, not even the pools or lagoon. If anything could be improved it would be the food. Breakfast was great, buffet for lunch and dinner you could always find something. We did the Mexican, seafood and oriental à la carte. Mexican was NOT good, the other 2 were great. The food just didn’t stand out. We had one person in our group with celiac and they were more than accommodating! Staff is fantastic!"

"staff "

"Awesome place! Will return in the future!"

"We loved our stay at Grand Sunset Princess! We stayed in the platinum suite and loved the amenities we had. The staff were extremely attentive and kind -- our drinks were never empty! The spa services were great -- clean and relaxing. I highly recommend this resort to anyone looking for a getaway! "

"no beach need to change pictures on website"

"Need more seating at pools. Hard to get up at 6 am on vacation just to get a pool lounge"

"The room was always very clean and smelled very good. Pools were cleaned, but many people hold their seats with towels, so get out there early, or you will have no seats. Mainly in building 1 and the adult pool. On the last day, they got strict and started removing people's stuff from chairs that were used for 1/2 hour or more. "

"If you expect a huge sandy beach this resort is not for you. But if you’re wanting a variety of pools, restaurants, comfortable seating options, top notch service and breathtaking views this place has it all. "