We loved our stay with our family at Dreams Sapphire. We had two rooms in building 1 and our rooms were in a great location near pool and beach. The staff truly makes the stay memorable. The grounds were beautiful, pool lively and food was good. We upgraded to preferred which I would recommend as check in/check out and the preferred lounge, top shelf liquor in the lounge and preferred pool made it worth the money for our family. We will return to this resort!
Heather
於 2025 年 6 月住了 5 晚
10/10 有夠讚
christopher
情侶出遊
2025 年 7 月 10 日
喜歡:員工素質
Out dated
christopher
於 2025 年 4 月住了 4 晚
10/10 有夠讚
Nevena
親子旅遊
2025 年 7 月 8 日
喜歡:整潔度、設施服務和住宿環境和硬體
The staff is super friendly and will make sure to help you in any way they can. Antonio from the bar was awesome. He was always smiling and ready to provide the best service.
One thing i didn't like was that guests get up super ealry and i am talking about 5 am to grab their spots by the pool, so if you are like me and get up around 8 or 9, you won't find any shade. The hotel does have a rule that says if you leave your spor for 45 min, they will remove your towels and belongings; however, i haven't seen it being enforced.
I do think the experience would've been different if the beach was not "invaded" by the seaweed.
Hotel did meet my expectations. This was 3rd Dreams that my family and I visited and I will definitely stay at Dreams again.
Nevena
於 2025 年 7 月住了 6 晚
6/10 一般般
Tristan
團體旅遊, 家庭旅遊
2025 年 7 月 7 日
喜歡:整潔度
Had a fun time for our short stay. Staff were friendly although didn’t always follow through (rollaway bed took two nights to turn up after being told different answers on whether it was coming at all by multiple people). Food was ok not amazing. Pool was good but closed early. And not Dreams fault but the seaweed was horrendous - piled high and sooooo smelly. Overall we had a fun stay especially with a day trip to Tulum including swimming with turtles and seeing ruins / swimming in cenotes, and a second day trip to Xcaret Xplorer.
Tristan
於 2025 年 6 月住了 3 晚
4/10 不太好
Mojgan Davoodi
家庭旅遊
2025 年 7 月 4 日
不喜歡:整潔度、員工素質和住宿環境和硬體
We stayed at this resort, and I was not informed that we were landing in the middle of the jungle.
I found a lizard and cockroaches in my room and had to call room service to remove them.
There was animal feces on the stairs of our building, and when we complained, the response was, “It’s outside your building.”
Be prepared to encounter raccoons in the main buffet area and iguanas near the pool.
The front desk staff was extremely rude and unprofessional. Guadalupe, in particular, does not know how to treat customers with respect. She told us, “You are in the middle of the jungle — it’s normal.”
I didn’t know I had paid for a four-star resort that feels more like a jungle.
The ocean is full of seaweed, and the entire property smells terrible.
I will not return to this resort, and I do not recommend it to anyone
Mojgan Davoodi
於 2025 年 6 月住了 4 晚
6/10 一般般
Erica
家庭旅遊
2025 年 7 月 4 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Really not anywhere near a 5 star resort. Maybe a 3 star. I’m surprised they even allow this as part of the Hyatt group.
Erica
於 2025 年 6 月住了 4 晚
8/10 不錯哦
HAMID
家庭旅遊
2025 年 7 月 4 日
喜歡:整潔度、設施服務和住宿環境和硬體
We upgraded to Preferred Club. Room was very clean and comfortable. Second time in this resort. They have upgraded a lot. Great entertainment team, lots of activity, family friendly, food was good to great specially in the World Cafe buffet. Other restaurants were also good. Staff was friendly. Ocean was not too good but can't take away points for that (natural). Lots of Sea weed. For ocean lovers its unusable. Won't mind staying there again.
HAMID
於 2025 年 6 月住了 6 晚
8/10 不錯哦
Natalie
家庭旅遊
2025 年 7 月 3 日
喜歡:整潔度、設施服務和住宿環境和硬體
I love the hospitality I got from the moment I arrived. Everyone was very attentive and made my whole family feel welcome. I had one of the best waiters ever his name was Julio at the blue waters restaurant. He always went above and beyond with service.
Natalie
於 2025 年 6 月住了 5 晚
8/10 不錯哦
Tae Won
親子旅遊
2025 年 7 月 3 日
喜歡:設施服務和住宿環境和硬體
Very open concept facility, so there are very limited places to stay cool. All restaurant were lacking AC, so be prepared to adapt in tropical weather clothing! Otherwise, food is amazing and water slides are definitely a plus to stay!
Tae Won
於 2025 年 6 月住了 3 晚
6/10 一般般
Maria
2025 年 7 月 2 日
喜歡:整潔度和員工素質
The grounds of the property are nice, the main lobby and common spaces needs upgrades. The beach had a lot of seaweed, we understand is out of their control. But it was never clean up and it had a pretty strong smell. Other resorts clean their beach front. I like pools, but taking walks on the beach and get my feet wet with the waives is on of my favorite things to do. Here unfortune it was not possible.
Food and service was good.
They have entrainment/family activities during the day (Zumba, pool games and shows). staff was great. Monica from entertainment make sure we knew about all the activities for the day.
Maria
於 2025 年 6 月住了 4 晚
8/10 不錯哦
Julie,Ellisville
團體旅遊
2025 年 6 月 30 日
喜歡:設施服務
Julie
於 2025 年 6 月住了 4 晚
8/10 不錯哦
Morgan Ashley
2025 年 6 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely amazing service and communication. The transportation was easy and very good at communicating. Everyone was on top of it and very happy. Only thing: DONT DRINK THE WATER
Morgan Ashley
於 2025 年 6 月住了 3 晚
6/10 一般般
Christine Elliott
2025 年 6 月 23 日
喜歡:整潔度、設施服務和住宿環境和硬體
Service was surprisingly slow, especially with room issues such as air conditioning not working, our door lock not working, and needing basic supplies replenished such as bottled water.
Christine Elliott
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Cass E,Houston
2025 年 6 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay in the Indigo Preferred section of the property. We especially enjoyed the Indigo Preferred rooftop pool. We did not like the Preferred level pool as much as it was back off the beach and there was no breeze. Food overall was very good and we never had to wait long for a table. The Preferred Lounge area was a great place to go for bites to eat from morning to night and had a nice bar. We would definitely visit this resort again.
Cass E
於 2025 年 6 月住了 4 晚
2/10 很糟糕
bello
家庭旅遊
2025 年 6 月 21 日
喜歡:整潔度
不喜歡:員工素質、設施服務和住宿環境和硬體
Expidia cobro demasiadas caro este hotel que no es de lujo pedimos irnos por cuestiones de salud y no solucionaron nada…mil veces me mintieron y nunca resolvieron nada…
bello
於 2025 年 6 月住了 2 晚
8/10 不錯哦
Leana
情侶出遊, 團體旅遊, 家庭旅遊
2025 年 6 月 16 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I really liked the resort. It’s not a huge resort and there is zero shade anywhere in the pool. Maybe one little area would be nice. Staff was super friendly, everyone says hi when they pass you which is nice. In the buffet the tables weren’t really sanitized, they were just wiped off with a dry cloth. And the AC was more like cool air which made it VERY humid in our room.
Leana
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Iola,Boca Raton
2025 年 6 月 15 日
Iola
於 2025 年 5 月住了 3 晚
6/10 一般般
Jakub
情侶出遊
2025 年 6 月 15 日
The resort seemed to be a little bit out dated, the TV did not come with any Netflix or other streaming services just cable. My bedsheets had many stains on them as well. The shower water pressure was really low as well.
Jakub
於 2025 年 5 月住了 5 晚
4/10 不太好
Jason
2025 年 6 月 13 日
Though the staff was friendly. I had multiple issues with room service getting order wrong and on 1 occasion waited over 2 hours for room service. Couldn’t use the beach because of the seaweed & every day of my 5 night stay at least one if not 2 of the restaurants were closed at an all inclusive. Also pools close at 5pm with at least 3 hours left of sun especially with the beach being unusable is really horrible. On a scale of 1-10 the food was a 6 at best.
Jason
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Christina
2025 年 6 月 12 日
Christina
於 2025 年 5 月住了 3 晚
10/10 有夠讚
Andrea
2025 年 6 月 11 日
Andrea
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Michael
情侶出遊, 團體旅遊, 家庭旅遊
2025 年 6 月 8 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
What can I say about Dreams Sapphire? It holds a special place in my heart because my husband and I got married there! We have been there a total of 3 times and we love it just as much each time. The property is stunning, and the staff is amazing! We've been to a lot of all inclusive resorts in the Caribbean and I think the food here is better than most! We ate the buffet for most meals and it was always good. The Italian restaurant is amazing as well! The pool is so much fun! The entertainment team is awesome at what they do! They keep everyone entertained and engaged with music and games. And we love the swim up bar of course. 10/10 recommend! Can't wait til next time!