The staff couldn't have been nicer. Some of them knew us by name by the second day. Experience Team at the rec pool made the trip worth it. Must try all the dining options, but Japanese was my favorite.
Only downside was the red sea weed, which was out of their control. Loved it!
Jeremy
於 2025 年 7 月住了 7 晚
10/10 有夠讚
Renee
家庭旅遊
2025 年 8 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our trip was from august 1st 2025 to august 6th 2025. As soon as we arrived we were treated amazing. First I want to give a special thank you to Alexis Pearson and victor from entertainment/ experience they were so welcoming and filled with job, when requested for her, you can feel that they help with their hearts! All staff are nice, the facility is wonderful, many activities and many things to do! I do not have any complains. This is by far the best hotel in the area! This is officially my go to for future travels! Good job ocean maya royale you have won our hearts :)
Renee
於 2025 年 8 月住了 4 晚
6/10 一般般
Breanne
團體旅遊
2025 年 8 月 5 日
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Overall, this property was decent. However, I don't think I would recommend this property to anyone.
I would like to start by saying that the wait staff and bartenders were all great - friendly and efficient.
The resort didn't seem to care about my gluten allergies. They would ask about allergies each time you entered a restaurant, but they wouldn't offer any accommodations for it. Overall, there weren't a ton of options for food midday. There wasn't a place to just get a burger and fries if you wanted something at 2PM. There was an option for pizza, but often times they were "out" (plus not a GF option for me).
The power went off in our room several times. The inconvenience of not having AC or an outlet to charge a phone was irritating.
Apparently the beach and pool area also closed at 8:00, but there were not signs posted that said that. We had left our stuff on the beach while we grabbed supper only to return to it missing. We were told that they "swept" the beach of all items at 8:00PM each day. We made several attempts to retrieve our items from Lost & Found, but were never successful. The items weren't extremely valuable (luckily) or important, but it was still frustrating to never have it returned to us.
Breanne
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Joseph
情侶出遊
2025 年 8 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is beautiful and all of the food was delicious. The bartenders were INCREDIBLE.
Joseph
於 2025 年 7 月住了 5 晚
6/10 一般般
ERENDIRA
情侶出遊
2025 年 8 月 5 日
喜歡:整潔度、員工素質和住宿環境和硬體
The food is bad, especially at the Italian restaurant. I wouldn't stay there again. The waiter had a terrible attitude. And the saddest thing is that if you spoke English, the treatment was very different than if you spoke Spanish. They should change the menu.
ERENDIRA
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Miranda
團體旅遊
2025 年 8 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Food options, activities and cleanliness all were on point. Unfortunately, although it is not the hotels fault, but the seaweed and sewage smell that came from it, made for an unpleasant experience. You could not go in the beach, or eat nearby because the smell would ruin your appetite.
Miranda
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Carlos Eduardo
情侶出遊
2025 年 8 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Me encantó la estancia, sin duda volvere
Carlos Eduardo
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Carlos Francisco Contreras
團體旅遊
2025 年 8 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
Carlos Francisco Contreras
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Brandon
2025 年 8 月 4 日
喜歡:整潔度、員工素質和住宿環境和硬體
This is a good resort for what it is, I would say they need more food areas and longer bar services.
Brandon
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Melissa
2025 年 8 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Recommend!
Melissa
於 2025 年 5 月住了 5 晚
10/10 有夠讚
annette
團體旅遊
2025 年 8 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I enjoy the all-inclusive resort. I enjoy the swimming pool. The party pool was a lot of fun. 0 The staff really tried hard to entertain us and I enjoyed them bringing drinks to me. Also, the seafood buffet was excellent as all the other food in the buffet area. Also, the small Mexican restaurant by the pool is very very good. I went back there a few times. Also they made pizza by the pool which was excellent. The animals were very much a delight. Toca boat cruise to an island and it was tons of fun. His crew was very accommodating
annette
於 2025 年 7 月住了 4 晚
6/10 一般般
Kimberly
團體旅遊
2025 年 8 月 3 日
喜歡:整潔度和員工素質
This resort was nice enough for a budget friendly option but it is definitely not 5 stars. 3 1/2 at best.
Kimberly
於 2025 年 7 月住了 4 晚
8/10 不錯哦
ARTUR
家庭旅遊
2025 年 8 月 2 日
喜歡:員工素質、設施服務和住宿環境和硬體
Food was ok. Bed comfort - bed bugs.
ARTUR
於 2025 年 7 月住了 5 晚
6/10 一般般
Domingo
情侶出遊
2025 年 8 月 2 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The place is great but it needs some remodeling, its starting to look old, the food is ok not the best
Domingo
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Jennifer
情侶出遊
2025 年 8 月 2 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Just got back from Ocean Maya Royale for a long weekend birthday trip- and it did not disappoint! All the workers were very kind and helpful. There was a mix up with our room which was quickly resolved and we ended up getting upgraded to an ocean view. There was a quieter pool area for relaxing and another one that had lots of activities and the swim up bar, so it had both options depending on what you wanted. All of the food was great- the main dining hall had diverse options and all the restaurants we dined at were excellent. Can’t wait to come back!
Jennifer
於 2025 年 7 月住了 3 晚
10/10 有夠讚
DIANA
家庭旅遊
2025 年 8 月 2 日
喜歡:整潔度和設施服務
Excelent attention , and very safe
DIANA
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Jasmine
家庭旅遊
2025 年 8 月 2 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I like how even during seaweed season the staff was on top of cleaning up the seaweed!!! The food was good!!! There were even late night options like the sports bar and there was always something going on making it fun!!!
Jasmine
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Maryuri
2025 年 8 月 2 日
喜歡:整潔度、員工素質和住宿環境和硬體
We were there last week, we had a lot of fun.
The place was excellent and the staff really nice and friendly.
Maryuri
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Aaron
2025 年 8 月 2 日
喜歡:整潔度、員工素質和住宿環境和硬體
Amazing
Aaron
於 2025 年 7 月住了 5 晚
6/10 一般般
Jose
家庭旅遊
2025 年 8 月 2 日
喜歡:整潔度、員工素質和住宿環境和硬體
Limited seats around the pool area.
Jose
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Dhiraj Sewadass
家庭旅遊
2025 年 8 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great property. Worth the money
Dhiraj Sewadass
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Maria E
情侶出遊
2025 年 8 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location
Maria E
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Keith
2025 年 7 月 31 日
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was fine.
Keith
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Ali
情侶出遊
2025 年 7 月 31 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We really enjoyed our stay, food was delicious at El Charro and the buffet, the hibachi experience was nice, the rest of the restaurants were very decent. The staff was amazing, we really enjoyed Viri, she was very personable and friendly. She gave a coffee making class and pool entertainment. Kendall the main entertainer for many of the nights sang and danced his heart out, really amazing job. The beds were very comfortable, room service was good but limited options, i wish there were more snacks. Our tv was only in spanish but it didnt bother us much and i''m sure they would accomodate.
Sound-proofing in the rooms is not great.
Ali
於 2025 年 7 月住了 7 晚
8/10 不錯哦
Aziz Rahman
情侶出遊
2025 年 7 月 31 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This resort was perfect for a four day getaway! The staff make this resort worthwhile everyone was so nice! The food options were surprisingly very good for a all inclusive resort