Find Family Hotels in Riviera Maya

"The experience was amazing. I will say it is a bit confusing and some of the staff members weren’t"

"Very clean and the staff was super friendly! "

"I had the absolute best time at TRS Yucatan. Stayed here with my wife and her parents and was absolutely blown away. We went to the hotel to celebrate a few special occasions (Our anniversary since we first met and also my in laws wedding anniversary and their birthdays as well). The staff there went above and beyond in every single aspect and we will never forget it. This hotel now may have our business for life, not only because of how much we love the resort and all the amazing food options, but mainly because of the service level. Weve never experienced such first class customer service at any hotel weve ever stayed at. I want to call out a few exceptional team members of TRS by name: Mariana Roscalvo (Their Chief Concierge) was amazing with communication and took care of every single request we had. She was truly amazing and we hope the hotel realizes what an absolute gem they have with her. Just amazing work and coordination. Her team was amazing as well in our villa 68 (Belen, Gabriel and Eduardo) all did a phenomenal job and took care of all of our requests in a perfect manner. Carlos Froilam Tuz Luna (Rooms Division Manager) was so great as well and made sure our rooms were perfect to celebrate our special occasions and stat at the property. Excellent work and thanks again Carlos for your impeccable service! Jonathan Nieto Villalobos (Manager On Duty) checked on us every evening at the restaurants we booked at and made sure everything was perfect. Well be back!!"

"Very clean and the food was very good. Service was impeccable."