Palaces in Quintana Roo

"The beds were very hard the internet was slow and no English speaking tv channels and dear lord stop people from saving chairs at the pool and beach should be first come "

"Amazing hotel, food was excellent at every restaurant we ate at. Staff were very friendly and helpful. Hotel grounds are immaculate."

"Absolutely great time. Food was awesome. Drinks are great. We had the time of our lives here. "

"The"

"Clean room, great view, kind staff"

"Awesome "

"We have stayed at the GR for about 10 years. Unfortunately, we are looking to try a different resort next year. We were just somewhat disappointed with some of the changes. We have gotten upgrades in the past, but they wouldn’t move us across the hall to a partial ocean view and they were NOT full.. The towels were very dingy and kinda nasty.. The staff were nice enough, but it was just different…. Also, the hot tub was pretty gross…. The entertainment wasn’t as good as it had been, and I think several of the entertainment staff have left with a change in the management. The evening entertainment was soooo loud it made it hard to sit through. They only gave us two bottles of water in our room, and there were 3 of us. When we asked for more water, they were reluctant to give us more. They wanted us to continue to use the same plastic bottle for a week and fill them at the water station down the hall. They now charge a small fee for room service. Never had that before. Again, the staff were friendly enough, but all of the small things added up and we were overall a little disappointed."

"Very clean, rooms cleaned well everyday, staff was so friendly and helpful."

"Suitable for both children and adults! Clean, friendly staff, and the amenities including the free shows! "