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Riu Caribe - All Inclusive

3.5 star property
Ocean-view property with a poolside bar, near Tortuga Beach

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Riu Caribe - All Inclusive

Photo gallery for Riu Caribe - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Aerial view
Standard Double Room (B2C CAN) | Minibar, in-room safe, blackout drapes, iron/ironing board
5 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Reception

Overview of Riu Caribe - All Inclusive

Reviews
8.0

Very good

Popular amenities

  • Pool
  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Explore the neighborhood

Map
Blvd. Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationLangosta Beach5 min walk
  • Popular LocationTortuga Beach9 min walk
  • Popular LocationPlaya Tortugas2 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)25 min drive
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Room options

Standard Room, Ocean View (B2C CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
  • 11 Ping (36 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 10.59 Ping (35 square meters)
  • Sleeps 4
  • 1 Double Bed

Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
  • 10.59 Ping (35 square meters)
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 10 Ping (33 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (M)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
  • 10 Ping (33 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 11 Ping (36 square meters)
  • Sleeps 2
  • 1 King Bed

Standard Double Room (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
  • 10 Ping (33 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Room, Ocean View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
  • 10 Ping (33 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Oceanfront (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 10 Ping (33 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
  • 11.2 Ping (37 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
  • 11 Ping (36 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (Riu Party, B2C-CA)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

Double Room (Swim-Up - Adults Only, U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 11 Ping (36 square meters)
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (B2C CAN)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 4
  • 1 King Bed

Junior Suite, Oceanfront (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 11 Ping (36 square meters)
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (B2C CAN)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 10 Ping (33 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

Double Room (Riu Party (U))

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 10 Ping (33 square meters)
  • Sleeps 2
  • 2 Double Beds

Double Room, Sea View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 10 Ping (33 square meters)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room (B2C CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
  • 11 Ping (36 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 11 Ping (36 square meters)
  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 4
  • 1 King Bed

Double Room (Riu Party, B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

Double Room, Sea View (M)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
  • 10 Ping (33 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (Swim-Up - Adults Only, B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

Double Room (Riu Party, L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 10 Ping (33 square meters)
  • Sleeps 2
  • 2 Double Beds

Standard Double Room, Ocean View (E)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 10 Ping (33 square meters)
  • Sleeps 4
  • 1 Double Bed

Standard Double Room (E)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 10 Ping (33 square meters)
  • Sleeps 4
  • 1 Double Bed

Double Room, Oceanfront (M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 10 Ping (33 square meters)
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room (Riu Party (M))

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 10 Ping (33 square meters)
  • Sleeps 3
  • 2 Double Beds

Double Room (LATAM)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
  • 10 Ping (33 square meters)
  • Sleeps 4

Family Suite, 2 Bedrooms (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
2 bedrooms
Ceiling fan
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 5
  • 1 King Bed

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Double Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Double Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Double Room

  • Sleeps 4
  • 2 Double Beds

Double Room With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Full Bed(s)

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Similar properties

About the neighborhood

Cancun

Riu Caribe - All Inclusive is located in Zona Hotelera, a neighborhood in Cancun, and is next to a golf course and on the beach. Ultramar Ferry Puerto Juárez and Aquaworld are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Puerto Cancun Marina Town Center. Ventura Park Cancun and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also worth visiting. With scuba diving, parasailing, and surfing/body boarding nearby, you'll find plenty of adventures in the water.

What's nearby

  • Langosta Beach - 5 min walk
  • Tortuga Beach - 9 min walk
  • Playa Tortugas - 2 min drive
  • Cancun Convention Center - 5 min drive
  • La Isla Shopping Mall - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • Las Olas - 4 min walk
  • Venecia - 4 min walk
  • Sport Bar - 3 min walk
  • Lobby Bar - 6 min walk
  • Silk City - 9 min walk

About this property

Riu Caribe - All Inclusive

All-inclusive eco-certified property near La Isla Shopping Mall
Near Tortuga Beach and Langosta Beach, Riu Caribe - All Inclusive provides a free breakfast buffet, 18 holes of golf, and 2 swim-up bars. With a white sand beach, sun loungers, and windsurfing, this property is the perfect place to soak up some sun. Treat yourself to a manicure/pedicure, a facial, or a body treatment at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Enjoy the health club, as well as activities like snorkeling, sailing, and beach volleyball. Free in-room WiFi is available to all guests, along with a poolside bar and a grocery/convenience store.
Other perks include:
  • 5 outdoor pools and a children's pool, with 2 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking
  • A bike on site, ATM/banking services, and a porter/bellhop
  • Motorized watercraft on site, a computer station, and massage treatment rooms
  • Guest reviews say good things about the beach locale, pool, and helpful staff
Room features
All 506 rooms have comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches like free WiFi and minibars. Guests reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • 32-inch flat-screen TVs with satellite channels
  • Balconies or patios, ceiling fans, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 2 swim-up bars
  • 5 restaurants
  • 8 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Coral
  • Kulinarium
  • Margarita
  • Pepe's Food
  • Shangri-la

Things to do

  • 18 holes of golf
  • 5 outdoor pools
  • Beach volleyball
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Personal motorized watercraft
  • Sailing
  • Shopping
  • Snorkeling
  • Spa tub
  • TV in common areas
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 10 floors
  • 100% renewable energy
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Caribe
All Inclusive Riu Caribe
Caribe All Inclusive
Caribe Riu
Riu Caribe
Riu Caribe All Inclusive
Riu Caribe All Inclusive Cancun
Riu Caribe Cancun
Gran Caribe Real Cancun
Grand Caribe Cancun
Grand Caribe Real Cancun
Riu Caribe Cancun Mexico
Riu Caribe Mexico
Riu Caribe Resort Cancun
Riu Caribe All Inclusive All-inclusive property Cancun
Riu Caribe All Inclusive All-inclusive property

Frequently asked questions

Does Riu Caribe - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Riu Caribe - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Caribe - All Inclusive?

Self parking is free at this property.

What time is check-in at Riu Caribe - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Riu Caribe - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Riu Caribe - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Riu Caribe - All Inclusive located?

Located in Zona Hotelera, this beachfront property is next to a golf course and within a 10-minute walk of Langosta Beach and Tortuga Beach. Jardín del Arte and Escénica Tower are also within 1 mi (2 km).

Riu Caribe - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 996 out of 2136 reviews" "
Rating 8 - Good. 524 out of 2136 reviews" "
Rating 6 - Okay. 305 out of 2136 reviews" "
Rating 4 - Poor. 139 out of 2136 reviews" "
Rating 2 - Terrible. 172 out of 2136 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, Very clean and beautiful!
Stayed 6 nights in Apr 2024

8/10 Good

NADEZHDA

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wonderful stay with my husband for our honeymoon trip.Very beautiful hotel! Except food and drinks are very much watered down. The food is decent no flavor. By the end of 7 days vacation our poor stomachs were upset and unhappy.Plus be prepared not to sleep at night when party is continuing until 4 am in the morning. Loud music and drunk loud people yelling outside. Otherwise our stay was satisfying.
Stayed 7 nights in Apr 2024

10/10 Excellent

Nikhil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to have a relaxing as well as fun time. Amazing food and drinks. Riu Parties are simply VIBE.Great people and staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Talisa, Maple Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Jesus R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service throughout the property. Great entertainment all day and at nights at property.
Stayed 7 nights in Apr 2024

10/10 Excellent

nicole

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so clean and the staff was amazing.
Stayed 7 nights in Apr 2024

10/10 Excellent

ALESYA S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything! Clean, good food, very close to the ocean and the ocean had no waves!! It was very nice stay. The only thing I didn’t like was that the stuff in the buffet didn’t have gloves and wood take food with their hands.
Stayed 7 nights in Apr 2024

10/10 Excellent

Francesco, Orangeville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , very clean
Stayed 4 nights in Apr 2024

6/10 Okay

Denis, Comox

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I had really high expectations coming to this property. My check in was a flop, room not ready, long day of travelling. My vip status meant nothing, and the gave me a horrible room. The room flooded out 2 days later. I had to pack out in the morning and wait hours for the next room. They really aren’t very empathetic there. I never felt like a valued guest, and problems I had were not important. As someone who visits the area up to 5 times a year, I have never felt less important, and belittled as a four day stay at this resort was. I won’t be back to any RIU, anywhere for any reason. Not because of facilities or amenities, but because the staff is not a group of people I prefer to ever have to deal with when I spend top dollar on travelling.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jolanta Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024