Best Western Heartside hotels

"This hotel was very clean. The staff was nice and welcoming. The check in/out process was easy and fast. The continental breakfast was one of the best I've had, and they had complimentary coffee, tea, and cookies throughout the day near the front desk. I did not have time to check out the pool area. The beds were comfortable, and we had a mini fridge and microwave in the room. It is a short ride to downtown Grand Rapids, so a good location for our trip. Would definitely stay here again!"

"A little hard to figure out where to park to check in, but after that it was good. Also, had a little difficulty getting out of the garage. Front desk said our card was good until 6, but we couldn’t get in the hotel doors with it to get to the parking garage, so we walked up the ramp, then parking was charged to our room, but the key card wouldn’t open the gate. We had to call someone and eventually got thru after giving room number and name. "

"I wish i had booked both days while i was there. Check in was a little different as you have to enter from within the garage elevators, versus a main entrance on the street level."

"The room was very clean and had a very well equipped kitchenette. Front desk staff was friendly and professional. Check in went smoothly. Safety was ensured with key entry to doors as well as elevators. "

"Friendly Staff and clean room. I would stay here again."

"Stayed at the Amway for one night as we were going to a concert at the Vanandel arena. Upon check in, I asked if they had any upgrades as this was our first stay at this hotel. The clerk at the desk gave us an absolute beautiful upgrade with the view of the Grand river, a Jacuzzi bathtub in a king suite. It was beautiful. This place was very quiet and convenient to walking to the concert. Staff was very considerate and the Wolfgang Puck bar/restaurant provided a good cocktail at the end of the evening. Definitely would stay here again."

"Stayed here our 16 wedding Anniversary. From the walk through the door to the check out. The staff, our room, the view from our room, the food and the whole experience was a 10 out of 10."

"Stay was great. Staff were very welcoming and friendly!"

"Having a restaurant that stays open late"