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"Staff are excellent and very friendly."

"This was our second time staying at Sunscape and we will be back. The property is very clean, the food is great, and the staff is so friendly and helpful. Loved that it’s family friendly with things to do for all ages. The pool is on the smaller side but it never felt crowded and we never had trouble finding chairs. "

"Everything was excellent, no disappointments."

"Stayed March 17-22, 2026 with my elderly mother and two kids (ages 9 and 11). The resort itself is large with decent pools, restaurants, and a kids club. My children enjoyed the facilities and we had some good family moments. That part was fine. The reason for this rating is the Palace Elite timeshare operation that is baked into the check-in experience. At check-in, staff in green shirts approached me, called me an "Expedia VIP," and offered two complimentary Grand Day Passes to The Grand section of the resort. This sounded like an Expedia benefit. It was not. It was a timeshare sales pitch. The catch: my entire family — including my 76-year-old Mandarin-speaking mother and my two young children — had to sit through a 90-minute sales presentation. I offered to attend alone. Refused. Since my mother speaks no English or Spanish and my kids are 9 and 11, this was an impossible condition. Result: I paid $600 USD out of pocket for the day passes that had been offered as "free gifts" moments earlier. It gets worse. When I complained, the resort offered a $200 partial refund — but only if I signed a Release of All Claims with a confidentiality clause preventing me from discussing the experience publicly. I declined to sign a gag order. I also later learned that my booking included $250 in resort credits as part of Expedia's VIP Access program. Nobody at check-in told me about them. They went unused. The only "VIP benefit" anyone communicated was the timeshare presentation. "

"Overall very Nice property. Got the room with upstairs pool. Not sure that was worth extra money. Didn’t use it that much. No idea why you’d pay extra for excellence club. Just got you Access to another pool and restaurant for another 1k? Food was good & staff very nice. Pools and hot tubs could have been warmer. Not their fault, but the brown seaweed ruined going into the ocean for me. Pools nice. Nice cushy loungers. Went on little speed boat snorkeling activity through onsite vendor. Was fun! Cancun hotel done didn’t have seaweed issue I don’t think. "

"Service was excellent, food was delicious and entertainment was on point"

"10/10 recommend everything was excellent and staff is very accommodating and everyday there’s a different activities going on "

"Food options are very limited. Staff are all super friendly. Pools are nice but waterpark is not very good. "

"Nice campus. Needs some updating. Elevators were troubled, tv in room was very small and no tv's behind the bars or pool bar. Staff was very nice, but the expedia representative was dishonest and not helpful. Don't waste money on the round trip shuttle unless you want to head to the airport over 4 hours early. We took an Uber and is cheaper and 2 hours before departure was more than enough time for the 25 minute bag drop/tsa line."