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Moon Palace Cancún - All Inclusive

Photo gallery for Moon Palace Cancún - All Inclusive

Featured Image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
6 outdoor pools, pool umbrellas, sun loungers
6 outdoor pools, pool umbrellas, sun loungers

Overview of Moon Palace Cancún - All Inclusive

VIP Access

Moon Palace Cancún - All Inclusive

4.5 out of 5

4.1/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Carretera Federal 307, KM 340 Chetumal - Cancun, Cancun, QROO, 77500

Explore the area

  • Popular LocationXoximilco12 min drive
  • Popular LocationVentura Park Cancun14 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)14 min drive
  • Popular LocationCancun Country Club17 min drive

Choose dates to view prices

About this area

Cancun

Moon Palace Cancún - All Inclusive is located on the beach and in an area with great airport proximity. Cancún Underwater Museum (Punta Nizuc) and Tequila Museum are cultural highlights, and some of the area's activities can be experienced at Cancun Country Club and Museo Maya Trailhead. Traveling with kids? Consider Costa Occidental de Isla Mujeres National Park and Xoximilco. Looking to get your feet wet? Jet skiing, scuba diving and water skiing adventures can be found near the property.
Visit our Cancun travel guideOpens in a new window
Map

What's nearby

  • Xoximilco - 12 min drive
  • Ventura Park Cancun - 14 min drive
  • Cancun Country Club - 17 min drive
  • El Rey Ruins - 22 min drive
  • Petempich Bay - 25 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 14 min drive

Restaurants

  • Momo – Theme restaurant offering Asian cuisine. Open daily. Reservations required.
  • Agra – Theme restaurant offering Indian cuisine. Open daily. Reservations required.
  • Gondola – Theme restaurant offering Italian cuisine. Open daily.
  • Bugambilias – Serves breakfast, brunch, lunch, and dinner daily.
  • Sky Bar – Open daily.

About this property

Moon Palace Cancún - All Inclusive

Upscale property on the beach, with 6 outdoor swimming pools
Spend the day relaxing at the beach, practicing your swing on Moon Palace Cancún - All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 16 restaurants. All 2036 rooms boast indoor private spa tubs and offer free WiFi and balconies. 24-hour room service and minibars are standard, as are Smart TVs with satellite channels.
Moon Palace Cancún - All Inclusive offers 2036 air-conditioned accommodations with indoor private spa tubs and minibars. Rooms open to balconies. 47-inch Smart televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awe- Spa has 39 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM–11:30 AM
  • 16 restaurants and 2 coffee shops
  • 4 swim-up bars, 5 poolside bars, 10 bars/lounges and 1 beach bar
  • Free daily reception
  • 24-hour room service

Things to do

  • 27 holes of golf
  • 6 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Golf driving range
  • Horse riding/rentals
  • Karaoke
  • Kayaking
  • Lifeguards on site
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Private picnics
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf lessons
  • Golf pro shop
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Portuguese
  • Russian
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Marina onsite
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 39 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Beach towels
  • Designated smoking areas
  • Games
  • Renovated entire property - January 2020
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free rollaway beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 47-inch Smart TV
  • Cable/satellite channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub
  • Restaurant dining guide
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Free rollaway/extra beds

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Moon Cancun Inclusive Cancun
Moon Palace Cancún - All Inclusive Cancun
Moon Palace Cancún - All Inclusive All-inclusive property
Moon Palace Cancún - All Inclusive All-inclusive property Cancun

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 533 out of 958 reviews
5 - Excellent 56%
Rating 4 - Good. 205 out of 958 reviews
4 - Good 21%
Rating 3 - Okay. 97 out of 958 reviews
3 - Okay 10%
Rating 2 - Poor. 57 out of 958 reviews
2 - Poor 6%
Rating 1 - Terrible. 66 out of 958 reviews
1 - Terrible 7%

4.5/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is massive, they have all you may need during your vacation
Stayed 6 nights in Oct 2021

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
So huge it can be a little overwhelming. Definitely download the app and check it out before you go.
Stayed 4 nights in Oct 2021

1/5 Terrible

Liked: Cleanliness, amenities, property conditions & facilities
Denied me upgrade and $120 credit even though IT WAS WRITTEN IN THE RESERVATION I PRESENTED. Check in lady argued with me that I hadn’t read the terms and conditions, which she then attempted to read. Failed. Wasting my precious time. Then she told me to contact Expedia myself to sort it out. Which was infuriating. How is this my problem to resolve at all? Then she told me to go to guest services, and they’d help me. But guest services is only there to sell you time shares at a nearby property. And even when I told that lady I wasn’t interested, she continued to talk over me about tour times at the nearby property, rather than listening to me about my credit and upgrade issue. WHICH AGAIN WERE WRITTEN IN MY RESERVATION. When she finally stopped talking, she said, oh, I can’t help you with that. You need to talk to Public Relations. Again mentioned that I should call Expedia. Utter nonsense that this was made my problem to solve at all. So I walked over a few metres to Public Relations, who said they’d look into it and call me. Total time wasted approximately an hour. I was only staying for a day and half. Utter nonsense. And profoundly offensive that guest services was actually nothing of the sort. Just a trick to get you to spend several hours looking at the time shares they’re trying to unload. My time was wasted and I was tricked by this guest services / time share pressure sale desk located 30 feet from the check in, that was supposed to help.
Stayed 2 nights in Oct 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kept trying to push time share option
Stayed 4 nights in Oct 2021

3/5 Okay

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
When you need a golf cart to het around the property it’s inconvenient. With a family it’s tough because everything is so spread out. The hotel doesn’t effectively communicate restaurant hours so we found ourselves going to 2-3 restaurants before hitting an open one. We did the Grand tour. Which is a sister property. Once they threw every sales person at us and still didn’t make the sale they were no longer interested in us. The property is several hundred acres. They wined and dined is getting there and in the end they literally left us without a guide or transportation back to our hotel. No direction nothing. Actually the hostess sees us leaving (we made eye contact) as we walk by doesn’t say a word and let’s us leave down a wrong hall way. My family and I won’t be back
Stayed 5 nights in Oct 2021