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The hotel staff were all very kind and friendly. Even after staying for several days, they still remembered the guests and would greet them proactively. The hotel’s environment, atmosphere, and cleanliness were all excellent. I would definitely consider staying here again in the future. Aside from the hotel’s spa, which I wouldn’t recommend, everything else was a great experience.

Our stay in the Tirant Hotel is superb! All the staff are very helpful and friendly. We joined a tour to Sapa and have to check out the hotel for a day, the staff helped us to keep the luggage while we were out. My mum's leg was hurt, and she needed to rest, the staff allowed us for the late check out. The flexibility and the professionalism provided by the staff make our journey an unforgettable one. Only one small issue is that our Family room is facing the street, and there was someone singing karaoke at night, fortunately he stopped after 11pm.