Mexico and Central America Kid friendly Vacations

Loved it

Good hotel , ok food , great staff . There was just 2 things I didn't like . The golf carts aren’t accessible when needed . Either long waits or don’t show up . We walked most times. I’m only mentioning this for those who can’t walk long distance or have a condition that doesn’t allow them to walk. I was not pleased on how the gift shops have 2 vendors in the same shop and both try to hustle you to buy from them . It was very overwhelming and felt very uncomfortable.

Very disappointing experience. I originally booked an ocean-view room, but my view was essentially a wall! I had to pay an additional $225 to get the ocean view I had already paid for. Even worse, the upgraded room was a connecting room with absolutely no soundproofing. I could hear every conversation, laugh, and noise from the guests next door. This is unacceptable for a hotel of this category. The food was disappointing in every restaurant (5/10 at best), and the staff, although friendly, spoke very little English, making even basic communication difficult. Management did try to resolve my complaints, which I appreciate, but a vacation should be relaxing, not stressful. Unfortunately, I would neither return nor recommend this hotel.

Very clean, food was great, staff is always super friendly. The spa was a great experience. Our first trip here was adults only and second trip with family. Both were amazing!

Very disappointing experience. I originally booked an ocean-view room, but my view was essentially a wall! I had to pay an additional $225 to get the ocean view I had already paid for. Even worse, the upgraded room was a connecting room with absolutely no soundproofing. I could hear every conversation, laugh, and noise from the guests next door. This is unacceptable for a hotel of this category. The food was disappointing in every restaurant (5/10 at best), and the staff, although friendly, spoke very little English, making even basic communication difficult. Management did try to resolve my complaints, which I appreciate, but a vacation should be relaxing, not stressful. Unfortunately, I would neither return nor recommend this hotel.