Find Luxury Hotels in Tancah

"We were very surprised and disappointed in the dinning and food options. We had never been to an all-inclusive that you didn't actually have access to the restaurants. They were all booked out during our stay. I was not able to find the information anywhere online that indicated that you had to book ahead of time or that we also only got one other meal during our stay. The buffet was not impressive at all and we found it difficult to find meals that we enjoyed, "

"Hi, I enjoyed my stay. The resort and grounds are nice. The buffet food is meh but was able to find enough. The al a carte restaurants were better but tough to get reservations. They were all full even though they are only actually ~30% full when we got there. The beach is rocky unless you go down to Tulum resort. I am suffering from a lot of bites on my legs I assume were sand fleas from the beach. The entertainment was good on a couple nights, not so much on others. Nightlife is done a 11:30. No place to congregate or get drinks after that. Pay for the upgrade to use the other resorts as well or may get bored. Couple better restaurants at the other resorts. It was generally a good vacation but could use some improvements."

"Staff was wonderful! The rooms needed updated. The beach was nice but alot of seaweed. Breakfast was nice and enjoyed the Italian restaurant. Not a lot to do for teenagers especially in the evenings. "

"Rooms are solid, but nothing out of the ordinary. Finding staff willing to provide a good service was the biggest challenge. From getting golf carts to pick you up to follow through on requests, many areas and different people failed to deliver. We booked because las year we stayed at the Playa Mujeres property, and it didn’t live up to that. "

"Me encantó el hotel. Todo fue excelente, la habitación, las amenidades de la habitación, las albercas, los bares, los snack bars y el buffete todo excelente. El concierge todos súper amables, te explicaban todo súper claro y te ayudaban con todas tus dudas. No recuerdo el nombre de las chicas pero estuvimos en el edificio 24 y en verdad que su atención fue excelente. El Front Desk igual todos super amables. El Bell boy de nuestra llegada es de Veracruz e igual súper síper amable. Los meseros The Park en especial Jaime otra onda y del restaurante Carnal el mesero Adolfo igual super amable y del Tonino el mesero Basilio fuera de serie nos atendió 11/10. No tengo ni una sola queja del hotel solo que no pudimos estar más días porque en verdad lo vale. Estaremos pronto de vuelta."

"This is a wonderful resort!! Very friendly staff!!"

"Rooms were cleaned daily, staff was super accommodating, pools were fantastic & very clean! The massage in the spa was to die for! "

"The pool is amazing! Top notch hotel. Enrique, buffet waiter, is the best. The only downfall to this hotel is reservations to restaurants. You can only make one reservation per day and most reservations are already full. We could only get reservations at restaurants at the end of our stay because every other day was full. "

"In comparison to other AI resorts we’ve experienced better. Not much for teenagers to do in the evening. Restaurants were OK. Wish they would take reservations. Seems like that would be a better way to do. The rooms are small but clean. Best experience was over on the heaven side, but need to be 18+ to be over there. Security was very strict about wristbands where it was almost strange. Making you show or scan a wristband for no apparent reason. Most of the staff was fantastic. Also found it odd they charged for so many of the activities like bowling, laser tag, etc. other resorts have been to all of that is part of it."