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Cielo Maya Beach Tulum

Photo gallery for Cielo Maya Beach Tulum

Primary image
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Outdoor pool, sun loungers

Overview of Cielo Maya Beach Tulum

Cielo Maya Beach Tulum

4.0 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum National Park3 min drive
  • AirportTulum, Quintana Roo (TUY)13 min drive
  • Popular LocationAkumal Beach17 min drive
  • Popular LocationTulum Beach25 min drive

Choose dates to view prices

About this area

Tulum

Located in Tulum, Cielo Maya Beach Tulum is in the entertainment district and on a private beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Playa Paraiso. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting. Discover the area's water adventures with scuba diving nearby, or enjoy the great outdoors with ziplining and ecotours.

What's nearby

  • Cenote Manatí - 1 min walk
  • LabnaHa Ecopark Adventures - 2 min drive
  • Tulum National Park - 3 min drive
  • Akumal Beach - 17 min drive
  • Tulum Beach - 25 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 96 min drive

About this property

Cielo Maya Beach Tulum

Beachfront hotel with calming spa services
Guests at this beach hotel will appreciate convenient onsite amenities such as a children's pool and a picnic area.
Cielo Maya Beach Tulum offers 18 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with premium satellite channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Boat tours
  • Children's pool
  • Kayaking
  • Outdoor pool
  • Snorkeling
  • Spa services

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Sofa bed

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool sun loungers
  • Private beachfront location
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room accessibility (select rooms)

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Free cribs/infant beds
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer

Entertainment

  • LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 140 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Hotel
Cielo Maya
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 214 out of 315 reviews
5 - Excellent 68%
Rating 4 - Good. 54 out of 315 reviews
4 - Good 17%
Rating 3 - Okay. 20 out of 315 reviews
3 - Okay 6%
Rating 2 - Poor. 12 out of 315 reviews
2 - Poor 4%
Rating 1 - Terrible. 15 out of 315 reviews
1 - Terrible 5%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and intimate hotel situated in a very quite area. Great staff.
Stayed 4 nights in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing place to stay… If you are a “stay away from the city” person this is the place to be! Very small but the view of the ocean is all we needed. There is also just one little store around the area that closes at 7pm, the city is a bit fare. The pool was cleaned everyday and there was also a good view of the ocean from there as well. The room was very clean and was cleaned every day in the morning. Staff was very friendly and available most of the time. There is also security that stays all night till 7am, so it’s safe. E was friendly as well! The breakfast was delicious and some what free, there were some options from the breakfast menu that weren’t free. I still loved it tho. My partner and I did most of the activities like kayaking and snorkeling (which the hotel provides equipment for free). Besides all the positivity y do recommend not going during there low season which is very rainy and also there might be “sargasso”. All these are obviously non controlling situations and only depends on mother nature to fix. Overall we enjoyed our stay there!!!
Stayed 9 nights in May 2022

5/5 Excellent

Traveled with family
Liked: Staff & service, property conditions & facilities
We’ve stayed at this place 2 times in the last 8 months and it’s amazing! ❤️❤️
Stayed 2 nights in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and clean. The customer service is wonderful. The breakfast was also delicious. My trip was great and I would return to Cielo Maya in the future.
Stayed 3 nights in Apr 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Nice property. Very clean. Food was good.
Stayed 6 nights in Apr 2022